Pet Valu

Very clean and great place to give the dog a bath. They cary a lot of products but are a bit pricy. Workers are not friendly or helpful at all.

I happen to be in the same shopping area as Pet Valu and decided to stop in to grab a bag of dog food. There was a dog in a crate in front of the grooming department waiting to get grommed. He was barking and seem anxious, which is pretty normal being that it’s out of its element. A employee was standing in front of the dog watching it bark. The employee stood there and in a loud and unpleasant tone stated «what the fuck is wrong with this dog?» «Why is it being so annoying?» She obviously did not see me standing there, but once she did her tone changed and she pretended to be nice to the dog and started talking to it in a high pitch baby voice. At that instance I knew I would never bring my dog here or buy anything from this store again. It’s scary to think that you are paying for your defensless dog to be treated like this. Reading the other reviews this isn’t the first time someone has seen this. If you love your pet and want to trust the people who are taking care of them, do not bring them here. The employee should probably be working elsewhere, not around animals.

I went in to pick up something for my dog and was horrified to hear the way the groomer was yelling at a small dog she was working with, who for all intents and purpose was doing nothing more than squirm a little. Definitely did not try to bite her or do anything wrong, like she tried to loudly say once she caught me looking.
I stopped and watched to make sure she didn’t take her bad mood out on the dog. During which time another staff member informed her that a client called to check in when her dog was ready and she went on an absolute diatribe about «who do these people think they are, I said I would call them when I was ready» etc etc. As I finished walking around the store I could hear her then start bad mouthing me and «all the people who stop and stare me down like I’m bad treating dogs.» If there is more than just me stopping in shock at the way you are yelling at the animals you are working with, there is a problem.
I certainly won’t be putting myself through that experience again.

The store is fine and carries the usual pet products… I was however disappointed in the price of a dog stroller that was substantially overpriced… The asking price of their stroller was $ 239.00 whereas the exact same stroller online was $ 149.99… That’s nearly $ 90.00 difference in price… That’s too much… I was told the reason was because most pet stores don’t carry dog/​pet strollers. I would have liked to have purchased it on the spot but at that difference in price I’ll wait and order it online.

Gail the groomer is rude, disrespectful and very scary. My encounter with her was horrific. Having used her a few times before I always sensed something was a little off, but my recent dog grooming was horrendous. What was supposed to be a three hour visit turned into more than 4 hours and twenty minutes. When I called to inquire about my dog the call went straight to voice mail. After four hours elapsed with no word from Gale I contacted the store directly. As the person who answered the phone brought the phone back to the grooming area I could hear distinct sounds of my poodle in distress. Unilocal.Cries of pain. I asked the person was that my dog. They told me that Gale said he had knots in his hair she was trying to take out. I told them I was on my way… I was distraught. FOUR HOURS??? By the time I got there it was FOUR hours and 20 minutes. I entered the store with my 12 year old daughter. We went back to the grooming area and before I could say a single word Gale began screaming and carrying on saying that she had been working hard on my dog for four hours and how dare I call up upset. I was flabbergasted. SHE was yelling at me instead of reassuring me as a client. She subjected me to a barrage of insults… while my dog was on her hip. I told her to hand me the dog because she was screaming. She said he was an awful dog and that she was going to call animal control because his hair was matted. The truth is that he has curly hair and we don’t groom him often but he is well taken care of. She said this as retaliation because of my initial phone call. If she truly thought he was being mistreated why did she take him on as a client? This lady is spiteful, dishonest and the most unprofessional service person I have ever encountered. And she had my 12 year old in tears. She is heartless. She is also a bully who insinuated that she is friends with animal control and that everyone in town knows her. SHOCKED. DISMAYED. DISTURBED. And mind you… my dog was acting strangely after this visit. NEVER AGAIN.

Terrible service in the grooming department. The woman at the cash register was on her laptop and the woman in the grooming area was tending to another dog and when I came to ask about a price estimate she got annoyed I was even standing there. While working on another dog with a client in the room she told him that me being there was a distraction and annoying, I hadn’t said a word to her! I was waiting for a chance to ask about pricing without interrupting. She asked the client to tell me to go away without even turning to look at me! Very very rude, I am never bringing my dogs here for grooming, I didn’t even say a word to the woman.
I’ve stopped here last year thinking about getting my dog groomed here and once again she was very annoyed and pissed off in the back yanking dogs around and getting annoyed at the slightest noise. If you are annoyed with barking don’t become a dog groomer!
Don’t go here if you want any decent service.