RTK Environmental Group

Finding out there’s mold in a home is a dreadful and scary experience. From the initial call to the inspection itself to the follow up reports, I felt we were in the hands of pros. Everyone we spoke with on the phone at RTK was courteous and helpful. Responses were thoughtful, intelligent, and there was a genuine effort to accommodate our schedule and needs. The inspection was thorough and we had ample opportunity to ask Robert Weitz (the inspector) questions. We requested expedited services and we got our report exactly when it was promised. Written report was completed ahead of schedule. Without reservation, I recommend RTK.

Seems like the problems the previous reviewer mentioned still exist REGARDING COMMUNICATION
1. Inspector Pete came out on a Friday to test for mold. I paid an extra $ 25 per test to get next day results fully understanding that meant Monday due to the weekend.
Monday no results no phone call
Tuesday. I have to call in afternoon asking where the report is. Pete leaves message he has been busy and it has to go through quality checking before he can give it to me. ???
Wednesday– call main office again and finally get at 5 pm– Meegan refunds my $ 100
STRIKE ONE
2. Have the mold remediation and retest on Monday. Meegan offers one day testing free due to previous problem. So Pete calls at 4 next day (ok I’m thinking he feels bad for previous lack of follow through) and says he will give me results between 5:30 and 6. I wait and wait. It’s been a month of dealing with mold and I am anxious for the final result.
Finally I call him and leave a message at 6:45 and get a call back at 7. He says he didn’t call when he said he would because he was running personal errands and «things happen» ! Really? After the first time, not giving me the report timely and telling me you when you will get to me, you decided to run errands and not call when you said? And shrug it off to things happen?
STRIKE TWO
3. Says I will get the detailed report, the next day Tuesday. I don’t, nothing. Once again send off email to main office at end of day because I actually thought, silly me, there at last might be follow through. Pete calls the next morning and apologizes because he had emergencies.
STRIKE THREE
If I didn’t keep after him, I’m sure like the previous reviewer I would be waiting weeks for the results.
Mold is scary for people and keeping them waiting to give results is unacceptable. At least have the business professionalism to say you couldn’t get to it and when you can.
P. S. This review would be one star if not for Meegans help but she can’t work miracles when someone else doesn’t follow through

Ok so you can read my previous review and find that I had an issue. To update the story however the owner of the company actually called me personally shortly after I posted and resolved things quite effectively.
Overall I would definitely give them another chance.