West Coast Appliance Installation

I would highly advise to find another installer. Unprofessional and extremely rude. It was all about how inconvenient it was for them rather than me. Apparently the customer doesn’t matter.

Made an appointment for yesterday to have a microwave installed. The scheduler was very unhelpful and couldn’t commit to a time but rather said they would call the day off to give me a time.
No call, no show. This company isn’t even worth a star.

This company installed my fridge, free standing range, washer, and dryer and they were hired by Pacific Sales in Irvine.
Carlos delivered and installed the washer and dryer and he did a good job and was pretty quick. He answered some of my questions on how to operate the machine and was very professional.
Carlos also came back out to level the range because other guys from his company who installer it didn’t adjust the range and it was shorter than my kitchen counter and slanted.
Overall my experience with this company was pretty good and Kyle was pretty good on the phone as well.

I recently got me a new refrigiator, but the sumbich wouldn’t fit in my truck. I just put a new camper shell on the back and hurt my back gettin her on there so I wasn’t about to take the sucker off for that frigiator. So I called the boys at West Coast cuz my sales lady told me they was good. I talked to a feller name of Kyle first and he was helpful as all get out. Sounded okay for a city boy anyway. Said they could bring my new frigiator the next day. I was worried the little fellas that came out wouldn’t be able to get her in my shed, but sure as shootin they did. Now I have a nice place to keep my Old Milwuakees ice cold thanks to them fellers at West Coast.

Great service, installed my entire kitchen, everyone is so friendly it’s like they treat you like family !!!

5+ stars for our cook top installer Ken.
5+ stars for our fridge delivery guy Mike.
Negative five stars for their scheduler, Kyle.
Both Ken and Mike exceeded our expectations. However, Kyle is a sarcastic smart ass who has no business being on the phone with clients.
Both times, deliveries and installs were scheduled by ??? Not us! Kyle blamed the store. The way this company works is that they call you the DAY OF and surprise you with a time. The windows are 3 – 4 hours.
When I called Kyle to reschedule our surprise delivery and install, he was such an a**hole that it left a bad taste in my mouth. He was sarcastic and unprofessional. He blamed the store for booking times, when my salesperson knew that we had specific requests. UGH.

I planning to hire WC& just review people feed back see too many complained & less than 1 * shalI I try?

Pacific sales had recommended West Coast appliance Installation to install my higher end kitchen appliances. I trusted they would do a good job, but they simply did not. not a single one of the 25K dollars of appliance they installed were accurate. in fact they were dangerously installed.
1) my Thermador double oven and stove (the top of the line 12k giant one).
((A))They did not install the safety bracket. you know the one that if your child opens the oven door and climbs on to the oven door, prevents the entire oven from flipping over kiling your child and pregnant wife, later leading to your suicide!!! I found this out only tonight, one month after they installed the appliance. I found this out because i had to double check all their work, I was forced to read through all the appliance manuals and double check to make sure they had done what they were supposed to do. ****(B) the gas line under the stove top has a bend in it and goes up out of view up the back of the oven. The manuel says this should not occur as it may expose the line to high heats and lead to explosion. The gas line also needs an attachment to manually turn it off from the front underneath, which they did not install. if there is an earthquake or a gas leak i need to turn off the gas from the front, because the oven weights 800lbs and can’t be moved to reach the back of it. ****(©) they originally installed the oven about an inch below the surrounding counter tops. I didn’t notice and didn’t care, but my contractor said thats funny, shouldn’t it be the same height as the surrounding counter. I called them out to fix it. They came out and said it would cost me another 75 of labor… the manuel clearly has a picture of my oven with a giant x through it as how not to install the oven, that installation this way will expose the surrounding cabinet to high heats and may cause fire. ***(D) While moving my oven the second time they came out they were half way into my house when one of the helpers said «stop» look the oven door on the inside is broken!” they then told me, this was broken before they started moving it… mind you this is the second time they moved my oven that day and I had checked the oven 1 week before on delivery and it was not broken then. they then tired to get me to sign paperwork absolving them of blame, i wrote on the paper work that they did not inspect the product before they moved it and I do not believe it was broken before. *****((E)) They did not know how to install the stainless steal foot covers, they put the outer covers on the front legs and the inner sleeve part on the legs in the back of the oven. I later pieced them together and screwed them in the right way to cover the front legs.
2) My thermador dish washer. **(A) they did not raise the drain hose and install it 20 inch above the level of the kitchen floor as per the manuel, they just shoved the hose in the back… that explains why my dishwasher is backing up water into it and not draining properly. tomorrow i will go fishing for the food that is probably stuck in it ***(B) they did not anchor the dishwashing in, on one side there is one screw going in, the other side has the anchor screwed into air. so my dishwasher moves back and forth when opening and closing. Per the manuel they should have installed the top brackets and then screwed the apparatus into the wood above. seems simple?.
3) Microwave trim kit, installed too high, later found out it blocks my upper cabinets from opening.
4) Samsung 48inch refrigerator, they said the manufactures made a mistake, it does not fill in the top gap, and that the refrigerator moves back over time as a design flaw, to fix this they had me install wooden stoppers on the inside of my cabinet… but they failed to jack up the product, it has built in jacks in the back, and they have been leaving these refrigerators on the moving wheels for all those that get installed by them… of course the product will move back if left on wheels!!! of course it wont fill in the top gap, you didn’t install it right. When i questioned them the second time they came out they said the product couldn’t go any higher just to leave it alone. I fixed it myself, and also found the trim piece in the left over parts that fit the top of the refrigerator. I can’t believe i gave these guys almost 800 bucks to install my products.
Stay away from these installers!!! if you think they have done a good job installing your product, read the manuel that came with it, check your appliances out, your house may explode, your kitchen burn down, your child will be crushed, your dishwasher will never drain, grow black mold and make everyone that visits your house sick, forcing you to commit suicide!!!

I was given a time window between 3pm and 6 pm, no show. I called them and an ½ hour later I get a call from Kyle and he informs me the truck was in a fender bender on the freeway and it didn’t look like they were going to make it. The thing that pissed me off, was I have a business to run and I was hanging out for three hours and they don’t have the decency to call me. I had to call them! If I ran my business like that I’d be out of business. No wonder these guys get so many bad reviews. Between having babies, fender benders, etc. they sure seem to have a lot of excuses. Business Hint: when you make a commitment to do something, follow through with it, no matter what it takes or cost. And to think, these guys are recommended by Pacific Sales.

I needed to update previous review. It turns out the installers wife had a baby and that’s why they didn’t come. They came next day and were amazing. Love the personalities and helpfulness. They went above and beyond to make sure everything was perfect. I definitely would recommend them!
Only suggestion, call… life happens, we can understand that.

This company is the worst and they were recommended by two appliance stores. The two workers came to my home to install an oven and hood. First they said they couldn’t install the oven because they didn’t put in fillers, although their price list show that they do. They got to my home at 2:30pm and I think they saw the job was going to take them awhile and they didn’t want to get stuck in traffic. They put in the hood after they charged me to put the hood and chimney up and extra for hooking the vent to to the hood and extra to move the electrical. They said they were done and the electrical was not moved and in fact it was left exposed to the right side of the hood. The hood didn’t sit flush to the ceiling and there were spaces on each side. They did try to fix the spaces on each side. It is not totally flush and they blamed my crooked walls. What walls are not crooked??? They constantly spoke in their own language. When my husband came home he was livid. I called the owner Kyle and sent him pictures. He said he would have a guy Ken come out. So Ken was scheduled and that day some other non-​speaking guy called and it wasn’t Ken. It has now been two weeks and Ken was suppose to come out today and move the electrical and I sent him a picture and he called and said to just push the electrical back and have it drywalled. Imagine the owner said he would take care of it and his worker doesn’t want to be bothered.

Totally impressed! Called last week, they were able to accommodate my schedule. Arrived today one hour into the scheduled window. Michael & Isaac were a pleasure to have in my home. They are obviously experienced & know what they were doing when installing our 30″ Wolf dual fuel range. They were able to answer all of our questions. They were conscientious about keeping the area clean & not damage our hardwood floors. They even had to crawl under the house (without hesitation) in the 18″ crawl space! Thanks guys!!!

STAY AWAY from these scammers. We bought a dishwasher from Pacific Sales because their installation cost was lower than Sears. Pacific Sales contracted with West Coast Appliance Installation for the job.
Our installer was Ken. The installer told me he had to charge an additional $ 65 to remove and haul away the dishwasher. If not he would leave and that was rude. That essentially forced us to pay a total of $ 150 ($ 85+$ 65). It would have been cheaper to go with Sears. The guy was a bit rude and not very professional. He also demanded cash and not a credit card because he had to do additional work to «cash the check».
Please do yourself a favor and stay away form these unprofessional people. Pacific Sales — please get yourself a better company to do the appliance installations — these guys are scam artists.
I am going to file a complaint with Pacific Sales regarding my transaction and horrible experience. I hope I get my money back.

DO NOT HIRE!!! The installer was BEYOND Rude!!! HORRIBLE customer service!!! It took over 5 weeks for the company to get the trim kit. You will be making a MISTAKE if you hire this company. RUDE, RUDE, RUDE…

Less than 1 star. DO NOT hire these guys. The installer Steve was incredibly rude. First, he installed my microwave trim upside down. Second, when I made an appointment to come fix it, they came two hours late. Third, he argued with me that he did it right when the installation guide clearly stated that the vents should be facing downward so that the air wouldn’t shoot at your face. As he argued with me, he OMG’d me. There was no apology. Not only was the workmanship terrible, the customer service was even worse.