Firestone Complete Auto Care

This is the only Firestone I trust with my vehicle. I used to feel like every Firestone was nothing but constant upsell if you dared to walk in the door. They seem to be changing that impression, but that’s NEVER been a problem here, they’re good about telling me what NEEDS done versus what could wait awhile. Lonnie and his crew are always friendly and prompt, and never talk to me as though I’m a dumb female car owner.

After my first of two visits, I had planned on giving Firestone 5 stars to help them redeem their Unilocal status. However, after the second visit they are lucky to be getting 2 stars.
Lonnie was great. He helped me get new tires within a hour of my call on a Saturday morning and was very nice. He was the only nice one.
But after they installed my new snow tires, they told me they broke my hub cab and that if I got a new one, they would reimburse me. They should have simply said they would be ordering for me, if they really wanted to offer good customer service.
The following Monday, I went to the local dealership to get a quote for the part needed. I then took the quote to Firestone to get my reimbursement. After saying how much I loved my new snow tires to a different guy (Lonnie wasn’t in) I barely got a smile or a thanks.
I then proceeded to be given a very hard time about getting my money refunded. After arguing about getting cash back vs. them wanting to credit my card (which makes NO sense since this wasn’t a refund on something I bought through them on a credit card), some jerk chimed in. I think his name was Matt.
He grumbled, «just give her the cash back» and then proceeded to mutter under his breath. I said thank you very much and his rude response was «yeah, it will only screw up the drawer for us later». I could not believe how rude this guy was. It was all I could do to not really say something.
Keep in mind that I spent over $ 700 on snow tires this day and spent over $ 200 last year on a different car AND have all season tires that will need to be replaced by summer. This Matt guy guaranteed I will NOT be back to purchase that set at Firestone.

I have been a customer of this location in State College for more than twenty years. I started taking a company vehicle in for service in the 90’s since it was approved for fleet maintenance. I also decided to bring my own car in for regular maintenance visits here since they were always friendly and quick on the maintenance requests even though I did not schedule appointments.
My car lasted twenty years with taking it in for regular maintenance into this Firestone. I trust the service at this facility and have always been dealt with fairly. My new car is now being serviced at this facility and I can only hope that it will last as long as my last vehicle with the good care that this place provided my last car.

My son is a grad student at PSU. He took his car here for state inspection. They told him he needed rear brakes including drums and several other things to pass inspection for a total of $ 1200. He called me in a panic, because he didn’t have anywhere near enough to cover the repairs. The whole thing sounded fishy, so I told him to bring his car home to get it inspected, a two hour drive. We took the car to a known, HONEST mechanic. The car passed with NO repairs necessary. The brakes still had 50% lining. The whole thing, including an oil change was less than $ 100.
Conclusion: Firestone IS A ROB JOB.