J & P Pro Auto Services Inc

Brought my car in for an oil change and a service engine light. They charged me $ 115 for just the oil change and checking the light. Not fixing it. They told me the issue with the light was minor and they needed to order a part. It would be an additional $ 150 the following week when the part came in. All of this was explained in a argumentative and confrontational way but I was ensured that my car was fine. 2 hours later my starter went out about 1.5 miles down the road. I called and explained the situation and was told, «maybe they could look at it the following day if I had it towed in.» I had had enough after previously having a pretty sketchy experience with these guys so I called John Tennis Towing. They picked my car up for free, gave me a reasonable quote, and had my car fixed the next day. I would steer clear of J & P Auto. Terrible service, pricing, and professionalism.

Customer Service: Poor. Hassle to deal with. Gave them a coupon for service that was retrieved off of THEIR website and they had «lost» it by the time I checked out. They also told me that they «gave me a better deal» on the service anyway. They did not. I didn’t argue because I just wanted to get out of there.
Price: Not the cheapest, but when added into the customer service slack, it makes the price seem a lot higher for the trouble.
Recommendation: If you dare… or you’re desperate.

The service is expensive but what auto place isn’t? I had an HID kit installed, oil changed and they were able to diagnose and replace a badly burned out sparkplug and coils. The service is meticulous and both mechanics do an awesome job.
Price: Somewhat expensive.
Customer Service: Depending on who you talk to, it can be a headache. I had to talk with the manager to get a few things straightened out over the phone. If I would’ve been there in person, I think I would’ve strangled the guy on the other end of the line.
Would you recommend: You’re not going to find an extremely reputable auto repair shop anywhere, if you do – you found a needle in a haystack. Kudos for you. You’re going to pay an arm and a leg for their service but they do a good job at the end of the day. If money isn’t an issue, go for it.

Went in because my car was driving very strangely. Its a five speed and I thought it was possibly the clutch. I took it here and they DROVE IT AROUND and finally came back and said it was indeed the clutch.
I paid $ 580 for a clutch and installation.
I didn’t make a difference at all. Went to another place and they told me it was the engine, not the clutch.
Thanks J& P