Martin E Salm, MD

I made a 10:45 appointment at the satellite office in Incline Village with Jeanne Horton to see my 13 year daughter for acne. I let the front office know that we would be there early in hopes I can get her back to school and me back to work as soon as possible. She said she would make a note of it. We arrived at 10:30, signed in and waited. At 10:50, a well to-​do-​woman walked in and asked to see Jeanne to «look at a spot on both sides of her nose.» I heard the front office gal tell someone that «we are squeezing in an appt for Jeanne at 11». At 11:30 we are called into an examining room. At 11:45 I peaked out of the room to see if anyone was coming. A few minutes later, an office assistant comes in and asked if Jeanne has been in yet. I said no. She said to me «she (my daughter) needs to get to school, doesn’t she.» I said yes. She said, «Sorry, Jeanne is in with a needy Botox patient, it’s annoying me to. I will pop my head in and let her know you are waiting.» Jeanie comes in, flustered and hurried. Takes a quick look at my daughters face and back, rambled off some washes to use, and said she would prescribe my daughter some antibiotics and a topical. She said if her skin got dry, to use a certain type of OTC lotion that the assistant wrote down on Kleenex. My daughter left the office in tears. I called the office back soon after to speak to someone about our experience. (The phone number is for their main office in South Shore.) I explained the experience to the receptionist and she said I would be getting a call back from the office manager, June. A few hours later (no call from June), I phoned the pharmacy a few hours later to see if the prescriptions were ready. They said they had to order them, and that they would be $ 460. I call back to the main office to say I can’t afford the scrip. Got a call from Jeanne, who again rambles off a # of different types of scrip’s she can call in, suggests an app to get coupons for them, and calls in the different scrip (no acknowledgment of the Botox patient getting priority). I purchased the antibiotic she prescribed (none of the coupons on the app worked). I gave my daughter a pill and she woke up with horrible diarrhea. Useless & harmful prescription for my 13 year old… thanks! This office is completely unprofessional for medical treatments, but looks like its fine for Botox, they’ll get you right in without an appointment!

This is by far the best dermatology office I have ever been to. I’ve been a patient since I was young and I always appreciated how caring and compassionate the doctors were. The entire staff at this office is very friendly! Which is hard to find at a medical office– especially in Tahoe. I noticed some of the bad reviews complain about having to wait a long time… But let’s be honest here, this is a place that cures skin cancer and does surgery. I would never get upset about having to wait longer than expected because the doctor was tied up with curing a skin cancer on someone. Imagine if that was your grandmother in surgery? I like to focus on how clean the office is, and how knowledgable the doctors and nurses are because as a patient I want to feel like I’m in good hands… And I get that from this place.

I just had to write that I love Dr. Salm and his staff. I have always been treated well, especially by the doctor and Jeanne. I ave waited for my time, but never more than 15 minutes. Today was five. I expect a wait in the office, especially toward the end of the day. Sometimes patient visits take longer than expected. They back up. That’s normal and I would never schedule appointments back to back. Please disregard the complaints. I had a melanoma and was well cared for. Dr. Salm is extremely competent.

This office and Dr Martin E Salm are not trustworthy. I’d recommend seeing someone else in the area or traveling elsewhere, unless you want a doctor who recommends treatments (not always necessary) and won’t tell you what you’ll be charged.
…I struggled for 3 months trying to get pricing for mole removal procedure from this office. My insurance also tried to find out this information for me so that I would know my out of pocket expense. I have been thoroughly unimpressed by their lack of, and in the end, refusal to be transparent. My insurance (through Blue Cross Blue Shield) said that this office was definitely abnormal and that it was strange that they were unwilling to release their prices.

Made appt 3 months ago. Arrived early today as requested with all my paperwork filled out ahead of time that I had them fax me. I arrived and the waiting room was full the women behind the desk were courteous. When I inquired if the doctor was on time I was told yes and one patient was ahead of me. I politely waited for 45 minutes and cancelled my appt and left because I had another doctors appt that took me 4 months to get that I was not about to let these jokers screw up and make me miss. The receptionist offers me movie tickets for my trouble that have expired in 2010. Beyond this while I waited for 45 minutes I started hearing medical staff discuss very personal medical information out where I could hear every word. The staff were not dressed professionally nor were they cleanly groomed. They seemed more interested in the Christmas cookies they were eating. I will never return there nor would I recommend anyone that has ever had medical care in an up to date facility visit this place. This office is about as exciting as the local DMV. I’m from the Bay Area and have pretty fair standards for care and cleanliness of an office. This was a waste of three months of my time.

I requested an apointment for a basic skin question. Nurse Practitioner Jeanne Horton decided to take a couple biopsies not related to my question. She found cancer. Dr Salm performed surgery to remove the cancer completely. I have been going for my follow ups with both Nurse Jeanne and Dr Salm. They also offer complimentary laser treatment for my scars.
In addition to having saved my life, they have always been on time, very professional, friendly, and respectful.

Arrogant, late, and took three years to properly bill a friend of mine — this is not someone I trust with my medical needs, that’s for damn sure!