AA Getaway Coaches

I was married over 2 months ago and AA Getaway Coaches provided a 50 passenger bus and a 25 passenger bus for the whole of the wedding party. I will say that the equiptment was awesome very new very clean. If only the same could be said for the professionlism of the staff.

The agreement was simple, pick up my family at the hotel and bring them to Bensonhurst Brooklyn for the ceremony then transport them DIRECTLY back to the hotel to terminate their service. The only logical route is through Staten Island so I wasnt surprised when the bus was over 30 minutes late arriving because the driver of the 50 passenger bus came through Manhattan and down the BQE instead of the contractually agreed upon route.

The ceremony had to be pushed back, we werent able to take bridal party photos in order to try to save time. Except then the 25 passenger bus (with the bridal party) decided to take the route through manhattan; a decision that took over 2.5 hours to reach the reception hall. Since the big bus took the correct route in return to the hotel (after circling bensonhurst for 20 minutes) it still only took an hour and a half for them, which was exactly as planned
Since the Drivers were clearly at fault for breaching the agreed upon routes I was surprised to hear that AA Getaway Coach was attempting to bill us for an hour of overtime when it obviously was the individual drivers that were responsible for it.

Thats when I had the distinct displeasure of speaking to CORENA who supposidly wanted to hear my reasoning on this issue. Except Corena isnt much of a listener. After attempting to make some concession with them I explained very clearly why I didnt understand why I was being held responsible for the drivers errors which I pointed out. It was then that she flew off the handle proving that she wasnt listening to my plight at all. She started twisting every word that I said and cutting me off or rudly talking over me at every opportunity. Thats when she crossed the line entirely.
«Listen Mistaaa, if you really wanna be a lie-​ah then you should really get your lies straight…»
I really dont take kindly to having my intergrity defamed before I even getthe opportunity to explain my point. After regrettibly saying something rude (however well deserved it might have been) I hung up. You’d think it was over till she called me back in a lame attempt to verbally harrass me more.
«Your a lier and your gonna get whats coming to you… I dont give a shit… your some military man, your a head case» (All recorded right on my phone incase shed like to question my integrity again)
My advice: Work on your people skills and annunciating your «R’s» your frightfully unprofessional