Apple Store

The staff is usually knowledgeable but there’s no reason to buy anything here because there’s never any sales and everything is always full list price. You could always do better shopping elsewhere.

I’ve never had an issue here, I never bought anything big here, always went to the Apple Store in the city, but when I need chargers I come here when I’m in Staten Island, the chargers always seem to stop working after six months, I always buy the extra long ones because the regular size is way too short. I always keep my email receipt from Apple, once the chargers start to go bad, I make sure to bring them back within the year, and I get new ones. So far I haven’t had an issue doing this, which I don’t expect, considering the wire isn’t damaged, it’s basically Apple itself that can’t make a charger that last longer than six months. There is always someone to greet you, and show you who can help you with your problem.
I always go during the day, so it’s basically empty, I’ve always learned to stay far away from Apple stores around Christmas, or when a new product comes out. Which means I’ve avoided the chaos, smart shopping…

Went with my girlfriend to purchase her new iPhone 6. This was my first time at this location and had a great experience. Employees were very helpful and professional. They also helped her set up her new phone and pick up a good case.

I have to rave about Phil today. He was helping me with my iphone that wasn’t holding a charge. He was patient, funny, and managed to make me happy even though he told me that I will likely lose all of my messages the next time I have to see him. He went above and beyond and spent over an hour fixing my crazy little glitches all over. Thank you!

The customer service there: HORRIBLE! Long story short: they are too lazy to help you and WILL convince you to pay for something that another apple store would give you for free based on warranty. I saw the way they were talking to other customers there… A shame. I blame it on the poor management skills.

Very friendly and knowledgable staff.
They go out of their way to interpret policies in your favor.

What a joke!!! One that no one can laugh at… I walked into this circus arena and was ignored by pretty much all of the people who are paid to not ignore customers!!! Someone please post the definition of CUSTOMER SERVICE somewhere in this zoo. I almost lost my soul salvation in this place yesterday. After 10mins almost of smoke coming out my ears from me walking around trying to grab someone’s attention, someone must’ve spotted my frustration… she grabbed what I came for… my laptop charger broke and I was helped to buy and spend $ 85 on a new one. I’ll return it next wknd bc I should’ve looked online prior to coming here… it’s online for $ 25…all that for nothing.

Excellent customer service here! The staff was very helpful and accommodating! Thank you Frank for exchanging my broken iPhone 5C for a new one in a blink of an eye!

I’ve been to the Apple Store several times. It’s usually about my Macbook Pro’s charger cord. It gets worn and it frays. SMH.
Long story short, I came there ready to spend $ 80 for a new charger — money I didn’t have after a bad financial month — and ended up getting it replaced under warranty by Dan C. — who helped me with a smile.

Both times I went with last person «ADRIAN» he was great! Supper helpful with replacing my iPhone that had exploding battery issues! Great employee! This time the manager DEE was supper helpful after almost walking out from misunderstanding from a new employee. A greeter. I was well taken care of with a simple issue on my charging cable for MacBook. I know and understand important with appointments. But people alway have issues that could be quickly fixed. Mine was a charging cord. Even out of warranty. I purchased a cord and DEE discounted it. I was pleased with the quick and simple fast actions the manager took to take care of my issue. Now I know normally the manager wouldn’t be around and if see wasn’t around I would have made fast actions with how I felt about Apple. It’s loosing users. And I’m jogging with getting a new computer. With window. I am still with apple because of the service end. And they seems to never fail to disappoint me. I hope business wise the tables turn back around.

I walked in today without an appointment and Adrian was super polite & patient with me. I would suggest Schedule your appointment from home because they are always busy at any Apple store I go too!
Adrian was so super helpful and sweet so I would always like him to help me out! It’s a small store compare to other apple stores I’ve been to but busy just like all apple stores!

Apple products are generally very good. This stores employees, not so much. They hire young inexperienced employees who have overly high opinions of themselves. Some come across as rude and slightly arrogant. Better not to waste your time and instead call the 800 number.

I’m never disappointed when I leave this store. Whether it’s with a new purchase, or something they had to repair for me. I always seem to walk out with a smile. I may have less money in my pocket, but that’s to go with the territory.

This store is crazy busy all of the time but they have a lot of «blue shirts» around looking to help you. There are computers, laptops and devices all around that you can use. There are lots accessories along the walls and you can purchase gift cards. If you want to speak to someone at the Genius Bar you need an appointment. Since it’s busy you have to be on time because I’ve seen them turn people away that are two minutes late. My lock button on my iPhone was broken so I called for an appointment and they told me to back up my phone before I came in. They looked at my phone and since it was only 5 months old they gave me a new phone without any charges. I love Apple products– I have an iPhone and a Macbook Pro. I highly recommend Apple TV if you have Apple products. It’s a small box that hooks up to your TV and you can mirror anything from your devices onto your TV without having to use an HDMI cord. It’s especially useful for watching Netflix and streaming music.
Great service at this store for great products!

I wish there were 10 stars for this review, my 13 yr old son was treated like an adult and was never talked down to. Dan C. at the Genius Bar was so NICE, polite and helpful. My son’s phone which was just a few months old started going haywire and Dan went through the steps with my son on how to fix it in the future and even offered him a new one if he wasnt confident he could do it himself (my son wisely took him up on that offer).

I counted at least 9 guys walking around doing nothing. I arrived half an hr early for Genius Bar appointment and the guy tells me we are really busy I highly recommend you come back later.

This pains me to write this. But I must.
A jack for my laptop is malfunctioning. I go in Sunday to get it repaired. They tell me it will be an hour and half to get it looked at by someone at the Genius Bar. I planned to leave it anyway, so I did. The gentleman said they would look at it tonight and call me first thing Monday. I waited, and waited, and waited. At noon, I called. The automated phone system is no Siri. They should copy Time Warner Cable voice activated system. Finally, i get connected and there is ringing, ringing, ringing — 7 minutes. The person on the phone said they are looking at it now and someone will call me back. Two and half hours later, someone called to say it is fixed. The settings were off. I went to go pick it up and I had ask, ask, ask, wait, wait, wait for it. They threw a bag at me and three different people had to sign me out because everyone was so crazy busy.
The store is way too busy and as much as there are Apple blue shirts all over — there certainly is not enough.
There is more — I get home — foolish me for not checking at the store — it still has a loose jack.
Did Yogi Berra once say, «I don’t go there no more, it is too busy.»

Great little store at Staten Island Mall. Staff is always extremely helpful, even if you do not have an appointment. I got several gifts here, and spoke with Genius Bar once — they are super nice and knowledgeable, will help you to resolve the problem no matter how small or how silly it is.

Been here a few time soooo many people always in and out here there’s about 20 people working in that apple store but at the same time there still not enough help because there’s this store is always crowed. i remember going to the apple store and waited in the corner for like an hour three different people told me to wait they all said the come back to me and they did an hour later.

One thing about Apple is that they always have great customer service. I dropped my iphone and the top of it landed on the floor. This caused something to happen to the power button where it would jam and get stuck and sometimes I couldn’t turn the phone off or on. I called Sprint, my service provider, and in typical Sprint fashion the outsourced man who could barely speak English told me to take it to the Sprint store. The last thing I wanted to do was deal with the people at the Sprint store because they do not understand the concept of customer service. I asked the foreign man if I could go to the Apple store instead because I had Apple care. He reluctantly said I could and so I went online and made an appointment with an Apple Genius.
Because of traffic I missed my appointment, but my friend was already at the Apple store waiting for me so she asked them to change my appointment to a later time and they did. When I got there everyone I encountered was polite and professional. The guy who helped me looked at the phone, saw the issue, and went and got me a new phone right away. He even activated it right there for me asking repeatedly before he did if I had backed up my phone on icloud because he didn’t want me to lose anything. I surprised at how fast and painless the whole process was. This is why I love Apple products!