Bay Street Animal Hospital

Last week we had to put or cat to sleep. He had a very aggressive form of cancer. We had to suddenly at 8pm bring him to the vet … The staff were so kind and compassionate. The place was so clean and no odor of dogs like some places can smell. They were so kind!!! We had a female vet with a polish (I believe) last name, she conducted the whole situation with dignity and respect. She was excellent, as well as her assistant, Tiffany. From the moment we entered, till the passing of our cat, the staff were incredible. They made a horrible situation, a peaceful experience. I cannot thank them enough

I think the measure of any successful business is how they handle it when things go wrong. I don’t know who Dr. Gordon is, but I have dealt mostly with Dr. Cavallaro and I think once, with Dr. Cohen. My most recent experience wasn’t the best. I was greeted immediately, given my room and met with Dr. Cav quickly. I could tell it was busy, but was extremely disappointed at being left alone in the exam room for an hour waiting. I think part of it was feeling like I was put in the corner, and the other listening to a dog cry in pain. Either way, I wasn’t happy and let them know when I left. Here’s the shocking part: The next day, Cheryl called me. I didn’t have to call her. she explained the situation to me, how badly Dr. Cav had felt, and that they didn’t want us to leave. You know people, life isn’t perfect and never will be. I cannot begin to describe how it feels to just be recognized. I have also been assured there is now a note in my file that I am to be updated every 15 minutes. It is wonderful to know that my feedback will also help others. While I prefer to go on day shift when my buddy Cheryl the cat whisperer is here, it means to so much that they reached out to me, instead of just letting me walk away. I really can’t think of anywhere else I would want to take all of my fur babies!

The staff at the Bay Street Animal Hospital has been outstanding. We recently transferred treatment of our dog and our cat there as they had chronic problems which others had difficulty getting a handle on. Dr. Lepkowski diagnosed our pets’ problems accurately and treatment thus far has been excellent. All of our calls and concerns have been addressed. The front office and tech staff is responsive and all messages are communicated. And the price is right.

I had to bring my kitty here for a procedure. Pricey is all I can say. Everything is itemized though. All is well. The Dr. seems like he double talks and they should make notations of conversations when you call. Speak to one person they say one thing, speak to another, they say something different.
My ordeal is over and I’m just happy my baby is ok.

Been going since they first opened I use Dr. Robert Cohen also Dr. Donchik and Dr. Combert, they are all very warm to my dogs. I love this place always felt they care about my dogs and any problems they have are taken care of. They also have a pet hotel on site with people there ²⁴⁄₇. They have full rooms which is great since I won’t leave them in a cage. I adopted two chihuahuas and they are always greated by staff by name before I even check in. They have many vets on staff and always able to make an appointment. I wouldn’t bring them any place else.

This staff is rude! They went into their office and closed the door and proceeded to say rude things as if I wasn’t in the next room! then peeped in the window to check if j was still there. Yes I was and you’re rude, glad you work with animals because you clearly judge people for no reason.

I was a loyal customer of this place for 8 years and thought it was an excellent hospital until this past July when I found out how incompetent and dangerous this place is when your beloved pet has a serious illness. Our story is long with a lot of details so I will just state some facts. Our 9 year old min pin was misdiagnosed by Dr. Keith Gordon. Our dog had HGE hemorrhagic gastroenteritis diagnosed correctly by Dr. Lepkowski he had all the clinical symptoms for a proper diagnosis, vomiting, lethargy, bloody diarrhea. If treated early the prognosis is for full recovery is excellent if left untreated it can be fatal. Dr. Gordon dismissed her diagnosis and was insisting our dog had ingested a foreign object that was lodged in his GI tract. Gordon ordered two ultrasounds and a barium study all negative for a foreign ingested object but positive for fluid in the intestines (blood) consistent with a diagnosis of HGE. But worse is that he went as far as convincing us that our dog was in danger and needed to have an exploratory surgery to search for what the two ultrasounds a barium study and multiple X Rays had already told us NOTHING WAS INGESTED or LODGED in the dogs GI tract and even worse this horror of a hospital performed surgery on our dog without our express permission. Doctor Gordon told me he would consult with the surgeon and call me back in two hours with the determination on surgery, he never did call me back in two hours I called back four hours later and was told he was in surgery an hour later he calls me back and tells me my dog is on the table being closed up and that no foreign object was found in the dog but what they did find was pyloric stenosis and performed a procedure called a pyloroplasty that is not performed that often and is considered a procedure a specialist would normally perform and the reason being is that you could give the dog pancreatitis due to close proximity of the surgical site to the pancreas and that is exactly what happened with our dog who never should have been opened up in the first place. So now are dog is not being treated for the HGE that is getting worse by the day with his clear vomit now bloody vomit he now has pancreatitis. Three days after the surgery Gordon cuts his ties with us and refers us to Red Bank Veterinary in New Jersey as Bay Street has done all they could for him Gordon feels he needs to be treated by a specialist. We pick the dog up and Gordon is nowhere to be found we pay the 5500 they give us our lifeless dog that is vomiting blood on myself and the technician that hands him to me as the dog can no longer walk and is skin and bones he vomits three more times on the way to Red Bank his gums are bone white. At Red Bank within one hour we are told are dog is severely anemic in desperate need of a transfusion, he has a severe case of pancreatitis he had to have a nasal feeding tube for feeding but that didn’t work because of the surgery at Bay Street failed leaving the dog with no passage for food to leave his stomach a corrective surgery had to be performed along with a J tube to bypass the stomach for feeding. Our beloved Napoleons heart stopped two hours after the surgery he was resuscitated and lived another two hours just long enough that I got hold him in my arms and say goodbye… Please if you love your pet do not let these people touch them, I thought this was a great hospital all these years but we found out the hard way and our dog suffered terribly needlessly it’s one thing if your dog dies of old age or an illness at a young age but when a doctor you put your trust and faith in commits such malpractice and negligence and your family member suffers brutally like our Napoleon did its criminal and your worst nightmare come true, we thought our boy would be with us another five years or so he did not have to die he should still be with us. 18,000 dollars and our boy is gone …

Definitely not coming back here again. The first time here I came in for an office examination. I do not understand the purpose of making an appointment when you have to wait for an hour to be seen. My appointment was at 7:20pm but the doctor did not come in until 8:15. However, I decided to overlook this because the doctor and technicians was very friendly (well at least the ones that work night shifts). All was well and I made another appointment (two weeks after) to come back in for my puppy’s second set of vaccinations.
The technicians informed me the standard vaccinations would be $ 38 and bortella would be $ 40. When I was done with the visit, the total came out to $ 145. When I asked the receptionist, how much was everything individually, she still went and charged my card. After looking at the summary, I noticed they charged me $ 65 for an office exam visit, when I already did one not too long before this visit. The doctor or the receptionist never informed me of any additional or standard charge for the office visit. When I asked the receptionist why they charged me they said «it really depends on the doctor». So basically the doctor can charge patients for anything they want, especially for services that was not required or asked by patients. When I requested for a refund, they only refunded $ 20. If they refunded the whole amount, I would considered coming back. But since this vet cares more about $$ rather than keeping their patients, then I hope that $ 45 they scammed out of me they can use it to get lessons on how to do business (business 101).

Walked over to this animal hospital because I had to get my little babies nails cut, they were so nice and quick to take care of him. Deff would go back again. He doesn’t let Anyone clip his nails and he came out happy as ever.

Let me just start off by saying that the first impression is everything. I made a phone call to the Bay Street Animal hospital today to inquire about the price of an exam and general blood work.
I explained to the woman on the phone that my dog is 3 years old and perfectly healthy. I have a friend whose dog passed away recently because he was diabetic and I just wanted general blood work done for my dog (panel and glucose etc). The receptionist refused explain the price and procedure for a general check up. She assumed that I was HIDING something about my dog because I had specifically asked for a glucose count and insisted that I bring in my dog before she can explain anything else to me.
Well, guess what? I contacted the STATEN ISLAND ANIMAL HOSPITAL and they gave me a THOROUGH run through of what a general checkup for a dog would be like and a price (~$ 210 for the basic care package). Further drive into Staten island? Yes. However, I would definitely trust a place that is willing to take their time to explain to me what I called in to ask about rather than someone who is just short and impatient.

Wonderful vet and boarding facility! I have an English Bulldog with very sensitive needs and she felt right at home at Bay Street. It was clear to me that she could sense the good vibes as she wasn’t at all apprehensive or skittish as she has been other places. I took Bella in for a basic exam as well as boarding — both of which experiences were 5 star! Although not overly bubbly (which I could care less about), Dr. Cavallaro was incredibly thorough and professional. I felt very comfortable with how she examined and discussed Bella’s needs. You could tell that she really had my dog’s best interest at heart and also came across as somewhat of a perfectionist (cleaning Bella’s ears & nails right there). Loved it. Also, the reception/​boarding/​vet techs seemed to really give personal attention to the dogs which calmed my nerves a lot knowing that Bella would get plenty of loving. I don’t trust the doggie daycare boarding places… too many dogs & not enough supervision. I prefer that she is kept in a secure professionally monitored facility (someone is there 24hrs). with plenty of attention/​care — and that’s just what I got! I called to check on her and they knew exactly who she was and when I picked her up she was so fresh — I had forgotten that they give dogs a complimentary bath. Seriously, she looked healthier than when I dropped her off — not even sure how that was possible, ha. Thank you! Highly recommended :)

I should have wrote this review years ago. We have been using this vet for over 20 years. Dr. cavalero is an excellent vet, however more recently we went and saw a different vet due to an emergency…
Dr. Is the most caring and compassionate Vet we have ever met. In addition to her bedside manner she performed the most thorough exam of our Daisey girl. She was there for us calling and checking on Daisey. Helped out with a follow up as well.
Prices are prices. They are neither expensive or cheap. This is for your pet… Your loved one… Bay Street Animal Hospital is the best choice… I have more to add… Will update.

Great service and caring Vets. The entire team has been amazing. Went there with our recently rescued puppy who had kennel cough and a few other issues and we revived 5 star service. Will continue to use them as our Vet.

I highly recommend this practice to all my pet parent friends in the neighborhood. Our pets have been in the care of Dr. Cohen and company for over 5 years now. Not only is Dr. Cohen one of the top veterinarians in the profession, he is highly knowledgeable and competent, he has the human touch that is key to being a successful health care professional. Dr. Cohen is compassionate, always honest, and takes the time to explain complex health matters to his clients. The prices are on the high side, but you are paying for excellent service and professionalism. I always viewed the prices as value for my money. On a personal note, Dr. Cohen and the entire staff helped our family out tremendously through a tough loss of our beloved chihuahua. Bay St. Animal Hospital is doing it right. They are in a difficult business, but they practice with a competent and caring touch.

I wish I could give Bay Street Animal Hospital less than one star.
We brought our cat in because he had a blockage caused by a kidney stone, he’s had a history of kidney stones. During the 6 hours he was at Bay Street Animal Hospital he was seen by three different vets and each vet gave him three different outcomes, ranging from treating the kidney stones with diet to operating on him to remove the kidney stones (which we could not be able to afford).
They began extensive amounts of tests and treatments without giving us any idea what they would cost. Between IVs, medication, and blood work our bill came out to over $ 900!
When we came to pick him up Dr. Cohen had the audacity to told us very coldly that we were taking our cat home to die. They prey on the fact that you’re in a desperate situation and they should be ashamed of themselves.

I will NEVER bring any of my animals to this place EVER AGAIN.
Let me first start off this review with this: If you are rich and have endless amounts of money to throw at your pet’s treatments, then this place will not be an issue for you. However, if you are like most Americans where every single dollar counts, run as far away from this place as you can.
Every thing that is done at this place costs money and is super expensive. My small Morkie broke her leg in a freak in-​home accident and was rushed to Bay Street Animal Hospital. They advised me that the surgery would be $ 4,000 or they would have to amputate her leg. I asked if those were the only options or if we could do something else. They basically said they can put her in a cast and have it changed every 2 weeks (at a cost of $ 75 each change) and we can see how that goes.
So for a year, I brought my dog there every 2 weeks and had this changed. Each time there was another issue and another issue where her skin was getting raw and matted from being in the cast so long. One time I came home from getting her cast wrapped, and the cast fell right off her leg! I went back to have them re-​do it and it was an issue! Once time they did it too lose and her cast twisted backwards and she could not even really walk.
The other issue there is Fran — the manager. I was bringing my dog there twice a month for a year; spending almost $ 2,000 in bandage changes. There were times when I asked if I could be billed for this visit or pay the next time as money was tight. She came storming out to the front and said that I need to pay each time and every time or I could not be seen there anymore. She was rude & cold — only caring about the money for this place.
This place has all different doctors with different schedules — I never saw the same doctor once really when taking her there for her visits. Finally, we saw one doctor (who was a horse specialist so he knew a lot about knees/​legs) — and he advised me that she should have been out of this cast MONTHS AGO!!! I was mortified! This meant that each time we went in there, she was not being looked at to see if there was no longer a need for the cast! Was I supposed to guess? Oh wait — they would have wanted me each time to spend $ 100 more for x-​rays to check. Shouldn’t a doctor know or have an idea without an x-​ray? How did this doctor know? She went home that day and was walking fine!
There are doctors who used to work here that LEAVE because of the drama, politics and SCANDALS (sexual harassment) and go open their own establishments to do honest business.
Sorry for the long review — but like I said, if money is an issue for you — DO NOT COME HERE!

All about the animal world! I love bringing my pet here, the workers are so nice and the doctors are helpful too. They have pet grooming and boarding and also parking. They offer free nail clipping, ear cleaning and anal glands cleaned out for free as long as your pet has its rabies shots and is a patient there. There open late hours and usually also available to your schedule. When your dog passes away also there very compassionate and great with you and your loss. I would recommend this animal hospital to anyone in the area or that wants great customer service and friendly staff and animals. They also have free adoptions here and would even show you and let you play with the adoptable buddies which I love. Plus free treats for all colors, legs, furs and sizes =]

I was highly recommended to see Dr. Cohen by a good friend when my dogs’ both eyes cornea was scratched and closed shut from swelling. Once I entered the clinic I was greeted by friendly staff and in no time was seen by Dr Cohen. He explained a precludes and how we can avoid serious permanent damage to my dogs eyes. After I followed directions with medications a month later after treatment my dog has never had any eye problems since then. Thanks again

The vets here are really passionate and helpful. The facility is extremely clean and the prices are comparable to any other vet. I took my dog here even when I moved to Brooklyn because I loved them so much.

I have been taking my cats here for years. As a passionate, very hands on mom to a fur-​baby, I truly do care about the care my cat recieves.
«Yaro has been going here since she was 6 weeks. The staff are so sweet and knowledgeable. (and yes, I’m slightly biast, since they’re all in love with my baby. Yeah, she’s a cutie.)
I also lost my beloved Nicky here. She’d been sick, and they’d done everything they could for her. When I broke down after she was put to sleep, they were nice enough to just let me sob for awhile.
Dr.Gordon is probably the best, and most senior of the vets on staff. I’ve been using him, since before he switched locations.