The ice cream at this carvel is fine however, they like to cheat you on the cones. Every time I get a soft serve cone they balance the ice cream on top so there in none in the cone. When you eat all the ice cream on top and do get to the cone you end up eating an empty cone! Frustrating.
Paul s.
Rating des Ortes: 1 Staten Island, NY
If your open until 10pm and you shut down the soft serve machine for the limited edition mint ice cream and it’s the advertised specials kind of defeats the purpose no? Employees didn’t seem to care except that the one pointed the finger at the other for shutting it down early. No problem went down the block to Baskin Robbins.
Julia S.
Rating des Ortes: 4 New York, NY
They have good ice cream and great frozen yogurt. And after reading some of the reviews here, I want to say that the people who works in this location were very friendly to me and to my niece. They let us taste 4 different flavors before we decided which one to go with. It is a nice place with nice people. Maybe not the best ice cream in the world(which I think can only be found in Argentina), but definitely worth a visit.
Larry J.
Rating des Ortes: 1 Brooklyn, NY
I have no complaints when it comes to their ice-cream; it’s pretty good. However, their owner or manager is a real douchebag. It’s not good business to be rude to your customer. They also advertise«Everything Buy one get one Free» on Wednesdays. The sign fails to mention that cake are not included in this promotion. I understand that it would be bad business to include cakes in this promotion, but don’t advertise that EVERYTHING is buy one get one free when it’s not true or at least put a disclaimer that cakes are not included.
Leonard B.
Rating des Ortes: 1 Staten Island, NY
Children love ice cream and Carvel serves a good ice cream but this store has some employees with the personality of a cardboard, and their attitude could be paired with truck repair shops. Tonight my two children and I took a bike ride to this Carvel store, as we do every week. My kids always get the same thing; mint chocolate chip for my son and my daughter vanilla soft ice cream with sprinkles(I don’t get any ice cream :)). After realizing that I dint have enough cash with me(only $ 3.75) I asked if they accepted credit cards and I was told the minimum was 10 dollars. So I told the guy if that was enough and he said no, you can get only one cup. So while my children were fighting because they didn’t want different flavors ice cream, he stood there looking at them crying and being mad that they couldn’t each get their own ice cream. Now I understand that this is a business they have to sell stuff … Nevertheless, he could have said; hey, it is ok; they both can have their ice cream and you can bring the rest of the money tomorrow. However, he stood cold as tree and looked at them as they walked away upset with only one cup. It would have taken a little common sense to turn this review into a stellar customer response; instead, they get a disappointed customer that they lost.
Joolie T.
Rating des Ortes: 4 Brooklyn, NY
yummy yum yum. i’m so fortunate this place is directly across the street from my beau’s place… literally a 40 second walk there. wednesday are the best with their buy one get one free deal. i always get a chocolate covered strawberry sundae with vanilla soft serve. how heavenly. their service is always great– however i took off a star for their stinkiness. like it smells of rotten feces and garbage. how unsettling when you’ve JUST purchased a yummy ice cream treat. ick.