European Wax Center

Recently came here to have m eyebrows waxed after years of having them over-​threaded. As a first time client, the service was free which is great. The waxer was very nice, measured my eyebrows, shaped them and filled them in for me as well. They didn’t look overly done and weren’t too thin, though I still have to let them grow in some more.
What I didn’t like was how she ASSUMED, I was buying their most likely over-​priced brow products she used (which I found the color to be too dark for my liking to begin with), and nonchalantly put it by the receptionist. The receptionist then went to ring it up her and I nicely told her I won’t be buying it. I understand they are there to make a buck, but sales tactics like that? Do people really have a problem saying no to something you NEVER ASKED for? Anyway, besides that I was happy and will be returning since my brows look the best they’ve looked in years.

This place is pretty good except they really try to sell you their products, but they aren’t very generous with their exchange /​return policy. I was recommended a darker color for eyebrow powder and was unsatisfied that it was so dark. They said that it matched my hair color, but it really didn’t, and when I called to ask if I could return it they said that since I had used it once that they wouldn’t be able to sell it again. So, if you are looking to try this product or some other you should just go to a cosmetics store instead like Sephora.

I’ve been going to European Wax on Richmond Ave for about 8 months. My wax technician of choice: Patty. I have A LOT done when I go; Armpits, and everything from the bellybutton-​down (I’m Italian, I’m fuzzy, don’t judge me.) It’s always a two-​hour session. With Patty, I was literally dozing off. I don’t know how she did it, but it was far from painful. When I was awake, she was very easy to talk to; very funny and an absolute sweetheart.
The other girls are great (I’ve gone so many times and have had so many of them; they’re really all sweethearts). But if you’re super sensitive (or just don’t feel like enduring pain…) book Patty. She rocked.

I have been to this location many times for eyebrow waxing and it’s been fine, but this review is for a bikini wax only.
The woman was very very nice and friendly, made me feel comfortable. The down side is that my bikini hair started coming back in just two days later. It seems like she didn’t get the hair out from the root all the way. I’m not sure if my hair was just too short (although it didn’t seem so to me other than a few pieces) or if she just didn’t rip it out hard enough to. If my hair was too short for her to wax I wish she would have just said so, saving me the 40 dollars I paid to have my skin have dark stubbles while I was at the beach on vacation this week.
Really disappointed.
Will be back form eyebrow waxing as they do a good job, are nice and the place is very comfortable, but unfortunately will not be returning for a bikini wax again.

I have to admit, I’m a threading girl. I never found a different way to get my arch just right and precise. Whereas you can find a threading salon nearly every 10 blocks in Manhattan, SI simply doesn’t have many options for threading, which is what brought me in to European Wax Center.
On their website, eyebrow wax is $ 18 before tip which in my opinion is pretty steep, considering I pay $ 7 for eyebrow threading in Manhattan. However not knowing the other options in SI, I decided to go for it since I didn’t want to take a risk with an inferior waxing salon. I have seen European Wax Center in Manhattan, so I figured they were pretty reliable.
To my surprise, your first online reservation is free! (Don’t know if this applies to all services). You just have to have a NY id or proof of NY address. I still haven’t changed over my Virginia ID, but had a Time Warner bill in my bag (thank god!).
My waxer was Lynette. She was super sweet and really took her time! It was definitely a great experience. She recommended products to me without pushing and I walked out with great brows that only cost me the tip! Also the receptionist was very kind and explained a lot about how their wax is superior and doesn’t tug on the skin as much as other waxes!
The salon is immaculate, the online deal is a no brainer, and the wax pass is a good deal for those who wax often, and I loved my eyebrows! Although it is pretty pricey for eyebrows and I’ll probably stick to the more painful but cheaper and slightly more precise threading. However, Lynette and the experience at European Wax Center has made me seriously consider coming back for my first bikini wax!

I’ve been going to EWC since 2012. I have every package that they offer and I’m in there to get waxed every other week in the winter months and once a week in the summer months. Within the last year EWC on Richmond Ave’s customer service has been going downhill. Over the last year the receptionist staff has changed dramatically. It used to be an enjoyable experience to walk in and have conversations with the girls in the front, they knew your name, checked you in promptly, and were extremely knowledgeable and genuinely wanted to help you. In the past year, the girls in the front are constantly changing, and the newer girls are not very friendly or competent. Multiple times they left me a voicemail calling to confirm my appointments and told me the wrong time and when I arrived they told me I had missed my appointment. Nicole the former manager always tried to make things right, and worked at all different times, so if there was an issue or problem it could be resolved immediately. Today I called to reschedule my appointment and the girl Christina who answered the phone was by far the worst customer service agent of the company that I have ever came in contact with. She was nasty and rude and not accommodating. I spend a lot of money at EWC every year and should be treated with respect and have been helped in a professional manner. On the contrary, I absolutely love my waxer Christiane who I have been seeing for 3.5 years. She is by far the best waxer and I will not let anyone else wax me. The few times when someone else did wax me they messed up my eyebrows and missed many spots on my legs. Christiane is so nice and makes you feel so comfortable. She always acts in a professional manner. Moreover, she understands my waxing needs and always gives great advice regarding skincare. She is also very knowledgeable about the products that they sell. If it wasn’t for Christiane, after my experience today with Christina over the phone I would no longer be a patron of this establishment. Customer service representatives in the front of the store are one of the most important aspects of any business and EWC is lacking in this area, which brought this review down from 5 starts to 3 starts. Christiane on the other hand gets 5 stars!

I received prompt response from business manager regarding my last review and she offered an opportunity for her staff to create a better experience. The receptionists were friendly and accomodating. My appointment was for 915 and I was seen around 925. I had no place to go in a hurry and the woman before me was a first time waxer so I didn’t mind accomodating. Kristi was my waxer and she was amazing. Very communicative about the process, the products and built a great rapport so I felt comfortable with all my services; underarm, Brazilian and lower leg. I prebooked my next appointment to earn a dollar on my account and will definitely return to see Kristi again. I’m extremely pleased with the level of professionalism in how my prior review was handled and really happy with my results! Thank you Olga and Kristi!

I can’t say enough about EWC. Dina does my waxing and she is ALWAYS professional, efficient, and pays attention to detail. The receptionists know my name and check me in as I walk in the door! They are so friendly and accommodating. I am always impressed with the professionalism of the entire staff. I am always greeted with a hello by any employee that passes.

Love this EWC! Katrina is great! She is friendly, personable and efficient. Hard wax, less pain, more results. I highly recommend this Wax Center!

Absolutely love it here! I get my Brazilian done about once a month. I always get seen by Val. She’s more than just my waxing lady; she makes me feel comfortable & laughs with me. She also keeps me distracted but doesn’t lie about which strips are going to hurt. & she’s a perfectionist. She’ll make sure to get those ingrown hairs. I actually look forward to my appointments with her & leave feeling relieved. As if she somehow waxed all my problems away.
The products they sell swear they are ok for sensitive skin, but I found if I use the soap more than once a week, I start getting infection symptoms. Also, I know they’re known for they’re eyebrow care, but I’d rather breakout from threading than get my eyebrows waxed here. I’ve gotten them waxed by two different people & both times my eyebrows had no shape & were ruined.

Theresa is my girl but she is no longer at European Wax Center. It’s because of her that I was introduced to EWC, excited when they opened a location in the Washington DC area where I live and when I went home, I was able to get my brows done. I love that! Sessions are good at any location which is a lifesaver because I can make sure my eyebrows are «on point» no matter where I am as long as there is a EWC there.
When I am home I go to either Kristi or Jessica. Both ladies are professional, listen to your concerns and desires and make magic.

I have a love /​hate relationship with this chain. I love their job they do on waxing, excellent results with little to no pain because of the unique wax they use. On the other hand, I feel overwhelmed when coming here. I understand the employees are just doing their job, but I blame the managers and owners of the franchises for running them. They always offer you products and packages which are fine but once you try to say no they keep pushing for it. I noticed the employees also follow «scripts». They will same similar phrases that make me feel like they are robots. Otherwise, the services they provide are amazing.

Came here about a few weeks ago for the first time. My visit was amazing. I had jessica and she was gentle and fast. The place is extremely clean and the staff is great. They offer good packages because waxing can get expensive over time ! I immediately made an appointment for three weeks after with jessica again! They have a new regular !

Setting up or canceling an appointment is never hassle, even for last minute, I am always able to get something. The receptionists have been really great with working with me, very professional and friendly.
The space is very clean, well organized, beautiful décor.
The waxers have been all well versed in their profession but I must say Kristi is the one that stands out the most. She is beyond superb, not only is she professional and amazing at what she does but she makes you feel comfortable and at ease. She works her magic and is the greatest and don’t trust anyone else with my Brazilian. She is awesome!

Definitely come here and go to Kristi! She’s seriously the best! Very clean and makes me feel comfortable each time. Best part is she’s extremely thorough and leaves no hair left behind! When you see her bust out the tweezers after your wax, you’ll know what I’m talking about! Also, I used to get annoying ingrown hairs before I started going to her but she recommended a product from the store that did the trick right away. She knows her stuff and she’s super sweet so you’ll definitely have a great experience! Thanks so much Kristi!

I have been coming here since October 2013 and I keep coming back to have my waxing done by Kristi.
Kristi keeps a spotless room and always adjusts the temperature if I am too warm or too cold. She is very professional and detail-​oriented with her work; she takes pride in what she does. Kudos Kristi!
Thank you for making me feel welcome and appreciated.

I go here religiously for a Brazilian wax. I ended up buying the year unlimitied because paying by each session ends up getting a little to pricey. I go to Jenai she is the best. All the girls here are super professional and very sweet. I highly highly recommend getting any service done here.

5 Stars for experience and the great customer service. Just be prepared to be bombarded with them selling you on packages and products. But overall a really great experience. Will be going back.

I’m updating my review since Theresa is no longer with European Wax and I’ve been going to Katie for the last few months. I was freaking out when they called to tell me Theresa was gone because she made my brows look great and I wasn’t sure what the next girl would do but luckily I love Katie! She is great and very down to earth. I highly recommend her and I’m so glad that I had an easy transition!

This has to be the cleanest, friendliest and most professional waxing center I have ever been too. They use hard wax, and its is sensitive skin friendly! I absolutely love their customer service! Laura J left and she was my favorite waxer and so much fun to chat with, she really knows her craft well! Now on the search to have the one I can rely on.