Ivy Urgent Care

I wish I would have read Stephanie Jaccarino’s review before I went to this office yesterday because I had LITERALLY THE SAME TERRIBLE EXPERIENCE! It was almost as though she were writing about my bizarre trip to this office. I went in after suffering from a severe cold for five days. I was suffering from sinus pressure, intense headache, hacking cough, itchy throat, runny nose, congestion. I went in because I thought it could be a sinus infection or something. When I signed in at the front desk I noticed a sign advising that they don’t issue a long list of medicines. (Mostly pain medications.) I understand that there is a problem with people abusing pain meds on Staten Island but this was a little presumptuous. This office is for urgent care. What if you go in with an injury? They are going to offer you Tylenol? That was odd to me. After that I noticed tons of signage and displays for a diet plan. Who goes to an ER seeking diet options? I thought that was strange. Then the doctor’s behavior really put me over the edge. It was almost exactly as the previous reviewer described. The doctor gave me a full anatomy lesson on why I was congested and why he thought antibiotics would be ineffective. He had a color picture of the inside of a person’s face and was really trying to teach me about the inner workings of my sinuses. On a day when I didn’t have a POUNDING headache I maybe would have thought that was useful but probably not. I doubt anyone that is sick enough to go to urgent care is interested in listening to a doctor talk for a solid 15 minutes about why they are sick. I had to really strong-​arm him into giving me a ZPack and he didn’t hide his disapproval or disappointment. This facility may be good for you if you are interested in a more educational, holistic approach but if you are looking for a traditional doctor to diagnose you and give you medicine than I would skip this place.

I just went to Ivy for the first time, and it was the best experience I’ve ever had at a doctor’s office. The staff were extremely friendly, and I had no wait time, they saw me right away. The doctor was amazing. He explained everything to me in detail, and was so nice and informative. I will definitely go back.

Went last evening to see the Dr. you would be hard pressed to find a better Urgent Care facility anywhere. The staff were very friendly and efficient. All the nurses and medical assistants made you feel very welcome and caring about you and your illness. I have met Dr. Malizia in the past as he had treated my son once. First he apologized for my wait in the exam room which really wasn’t that long but it was nice to hear. He took the time to listen to me and after the exam he was very thorough in explaining what the diagnosis was as well as the remedies. I only wish they would do primary care because I would chose Dr. Malizia as my primary without any hesitation.

Great place clean great services really nice staff one stop for all your medical needs. Run real efficiently.
Try them you will not be disappointed.

We are so glad to have found Ivy Urgent Care! The staff is wonderful and warm. The office is always clean and inviting. The doctor is friendly and great with kids as well as adults. We’ve never had a long wait and are always very happy with our visits.

As a registered Nurse I am reluctant to go to any doctor even when I can barely move !
So on Saturday March 2015 when I couldn’t turn my next nor bear the extreme muscle spasms I had been enduring for the past three days I broke down and went to ivy urgent care and I was so impressed ! The front reception staff was extremely compassionate. … Professional … And smiled the entire intake … Although it was unusually crowded (9 in front of me) my wait of 90 minutes was so much more relaxing and bearable that the ER would have offered
Upon being taken into a clean medical examining room I was greeted by Felicia who was professional … Explained what to expect … Took vital signs and a detail description of my chief complaint as well as past medical history allergies etc… And made me feel very secure in my decision to seek health care at Ivy Within 5 minutes Dr Malizia presented himself with hand extended and proceeded with his medical examination … Listening to my complaints and respecting my knowledge as a peer professional … He then explained what test he would be ordering and promptly had the x Ray tech (Cathy ?)escorted me to the on site radiology dept. Where X-​rays were performed with my comfort as a priority I was then taken back to my examination room where Felicia returned and drew my blood for the labs ordered (without pain or multiple sticks although I have terrible veins). Dr Malizia returned and discussed the x Ray finding and offered me his plan of care .
What impressed me was he didn’t say «your finding were noted as this X-​ray as … But he went deeper to recommend a MRI of my cervical spine and the office staff even took the responsibility to secure authorization for these test. I was assured the radiology dept would call me within a few days with a secured time for my MRI (now that’s a asset in itself) and advised me I would be called within the week with the blood test results .
Medication was prescribed and faced to my Pharnacy to ensure my waiting time there would be limited
As a registered nurse I highly recommend Dr Maliza and staff of Ivy Urgent care to my family friends and anyone asking me for my professional recommendation for medical care
Thank you guys for making me feel so comfortable and secure in your medical treatment and giving me a medical office I would not hesitate to return to when any medical problem arises You and your staff are exceptional !

I needed to see a dr. Immediately and found this to be the closest place in my area I was very surprised how quickly and effectively they checked me out! The staff was very wonderful and welcoming. Parking was a plus and they even made sure to call the pharmacy for me! :) A doctors visit gone well for sure, I would highly recommend this place and feel good knowing its so close by!

I’ve been here quite a few times. They are super nice and efficient. They take all of your vitals in one fell swoop. I wish doctor’s offices everywhere would learn from Ivy. I strongly prefer them to my general doctor. I’ve also never had to wait more than fifteen minutes. Everyone here is super friendly. If I could rate them higher I would.

Great place and service! Highly recommend it.

Once again, my husband and I were very happy with the care, attention and direction given to us by Dr. Malizia and his staff, especially Vanessa, at Ivy Urgent Care. I had a thorough exam of my knee, several x-​rays taken on the spot, diagnosis and immediate referral to a top NYC hospital. Our wait time in office was 6 minutes, our visit lasted 45 minutes. Dr. Malizia is a most thorough and efficient physician. He listens to your concerns, addresses each of them. I feel very confident at Ivy. I have never been disappointed with my care and follow through. Ivy Urgent Care uses state-​of-​the-​art technologies to the most efficient end. My meds were called in directly for me and ready in 20 minutes for pick up. A most sincere «thank you» to Dr. Malizia and staff for all your care. Happy and Healthy New Year to all of you!

I have used Ivy twice now. Both times I presented with upper respiratory infections that were worsening. The staff is kind and compassionate and both times I was in and out in an hour. I went around 5 PM and expected to wait a long time and was pleasantly surprised. The place is clean, has parking, and always has an MD at the ready. I highly recommend Ivy.

Definitely good quality care facility. Staff are super nice and doctor is amazing. They made me feel super comfortable and welcomed and I didnt even have to wait at all to see a doctor. Love the staff and place is very convenient.

Great place. Real convenient. I will come back again if I’m ever in need of urgent care. Friendly staff. Easy in and out

Ivy Urgent Care is all bells and whistles. They use the latest technology, all walk around with their iPads, and encourage patients to «check-​in» online. This is one of their best features. I made the appointment online through ZocDoc, updated all of my medical history and medications, and arrived at opening.
First issue — There was a line outside of patients waiting for the doors to open, and when the receptionists asked us to check-​in, I mentioned I had an appointment, but she said it didn’t matter. Ok, fine, it’s a walk-​in clinic. The wait wasn’t too bad, about 20 minutes, but then another 20 minutes in the exam room.
The medical assistant was so rude. She spent 15 minutes literally asking me the same exact questions after I filled out all of the paperwork. I asked her to pull up the ZocDoc report because my throat was hurting so badly, I didn’t want to reiterate the information. Her response was «Yeah, you can just tell me.» Her tone was condescending. Finally, she started taking my vitals, but doesn’t tell me anything — like my blood pressure or temperature, just staring at the iPad the whole time. The only time she looked me in the eyes was when she jammed cotton swabs in my throat THREE times because «Why aren’t [I] creating enough saliva?».
Finally, two doctors came in. A Russian woman who seemed to be on an INTERVIEW! My health exam was a job interview! And the other doctor was Dr. Malizia’s partner. I came because my glads were swollen, my throat hurt, and I had terrible congestion — I’m not a doctor, but even I knew I had a sinus infection. The Russian doctor told me I had back spasms, should take Motrin, and eat chicken soup. Seriously. She said it was a virus and I will have to ride it out. They quickly and super-​efficiently sent a prescription for Motrin over to my pharmacy, so thumbs-​up to that.
Now four days later, I am still in terrible pain and feel even worse. I ran to my PCPs office and he diagnosed me with acute sinusitis and a double ear-​infection. My regular PCP was shocked that I hadn’t been on antibiotics and said if I didn’t get on them soon, it could have developed into pharyngitis.
So, I basically paid $ 15 co-​pay, nevermind what my insurance paid, to be told I should eat chicken soup and suffer.
**Please note, Dr. Malizia was not the doctor who saw me.
12÷10÷14
Update to my review — While I was in the office they did a quick-​Strep test. I assumed it was a routine check for the symptoms I was displaying. Little did I know, because no one informed me, they were sending that test off to the hospital. I received a bill in the mail about 3 weeks ago for $ 300 to pay for that Strep test. I guess the next time I feel utterly sick and miserable I better remember to ask for an outline of where all of my care will be outsourced.

I decided to stop in because I was feeling sick, the receptionist was really nice and there were only 2 people ahead of me. I waited about 30 mins before being called into the exam room was greeted by a nurse and after the usual procedure she left and I waited 50mins!!! I was gonna leave but at that point I waited so long and wasn’t feeling well I stood. I even overheard the person who was taken ahead of me complain and ask how much longer.
the doctor finally came in and stood too close for comfort and when I told him what I was experiencing he says «so what do you think it is?» Gee, i dont know that’s why you have a MD and I don’t.
I was not written a prescription for my symptoms since he says people are abusing prescription drugs and I should just take over the counter medicine. Which I guess is understandable. He offered to write me a note to excuse me for work but I declined thinking i would feel better with some over the counter medicine.
However the next day I felt worse so I called to see if I can get a note to excuse me from work faxed over to my job and the receptionist said «we’ll you’re at work now, why do you need it? And when I replied she says «well what do you want it to say» again with these weird questions?! That’s you’re job, I want a simple note excusing me from work, not a detailed summary of my life. It’s not hard.
There are some things this place does right though. They perform X-​rays and ekgs and when you leave you receive discharge papers, much like you would if you went to the ER with instructions on what medicines to take, food to eat, and what you were diagnosed with, so I did like that. But I wouldn’t personally come here again, but maybe someone else will have a better experience then I did.

I have no complaints… It was my first time here and enjoyed my experience… They opened at 9am & I was out way before 10am… They staff is very polite and extremely friendly… The doctor was just the same… Extremely professional and knew his stuff… I already knew more or less what my daughter had but needed the confirmation & of course the absent note for school… They have their own parking and everything is high tech. They do everything electronically, so I loved that… They are like a mini ER… They do x-​rays and other stuff that you will not find in a regular urgent care…
I will definitely go back with my children or myself…

Highly recommend Ivy Urgent Care; the staff is very friendly and courteous. Very modern, clean and bright. Doctor Rob is fantastic! I love they have all services under one roof. My son required an X-​ray and within minutes his X-​ray was complete and we had the answers we needed. All the medications given were throughly explained. Unlike other urgent care/​walk ins I have been too Ivy Urgent care takes the time to treat you properly. They even call you the next day to follow up to see how you are doing. I would go back any time me or my family needs medical care and we can’t see our primary doctor.

Went there for some chest pain and they did an ekg and chest xray which was nice but they diagnosed me with bronchitis! I had no cough, no trouble breathing, no fever. They gave me an inhaler and antibiotics. Ended up going to the hospital for the real diagnosis and proper treatment. Thanks but no thanks

I wanted to delete my old review but the app won’t allow me to. There were some issues when I first posted but that was years ago and things can change.