Personalized Moving

I used this company many years ago for a move and they were great — brought an extra guy, didn’t complain about my 5^th floor walkup and did everything very fast.
This was in direct contrast to my recent experience with them: they were rude, always complained about the stairs, send fewer guys, it took forever and subsequently cost an egregious amount. They had very poor customer service when i expressed my dissatisfaction.
Additionally, they BROKE one a piece of furniture and said they would fix it and return it. It has now been 2 months, and numerous emails. I haven’t heard anything back — just simply unacceptable.
DO NOT USE THIS MOVING COMPANY!!!

The service this moving company provides is exceptional. I have turned to them for moving help twice already, so I am a satisfied repeat client. They did well both times.
First, they are extremely fast! It really is impressive to watch. Second, they were able to fit me into their packed schedule at the end of the month on a fairly short notice. I am extremely grateful for that. While we were not ready to start moving until a few minutes before the assigned freight elevator time, it was so kind of them to show up early. Third, they tend to price by the job, rather than by the hour as some snail-​pace companies do. This company’s quotes are reasonable and truly of great value. I called a number of companies for quotes and some were outrageous and simply not based on reality.
Essentially, they helped us move furniture and boxes without sparing their energies and any extra bargaining on-​site like it can happen with folks counting and measuring boxes. They are reliable and responsive, so I had little to worry about when I engaged their help. Moreover, they added value above and beyond what we initially agreed on. I absolutely would highly recommend them.

I used Personalized Moving for a simple move in NYC back in January. Looking back over their website — it clearly states they do not have a customer service policy. Instead, they tout their Care Program, which assures they will follow up with customers before, during, and shortly after their move to discuss how it went. Seeing as it’s been nearly three months and I haven’t heard anything. it seems they have neither.
When it came to the quote — I provided very specific details of the few items I needed to move. I was given a quote of 4 movers for 5 hours. Since this was clearly an overestimation I reiterated I only had a few items to move. Sal explained that since one of the buildings was a walk-​up he thought the extra movers would speed up the process. Fair enough. To be sure I understood the billing, I asked: «so I will just be charged the 4 mover rate for however long the move takes?» Great. I agreed to book their services.
The night before the move I realized I was never given a window of time. so I had to reach back out to them to see when I could expect their arrival. where are you Care Program? Movers showed up the next day. All 4 of them. The foreman went through some paperwork to start. He told me there was a 4 hour minimum charge. This was news to me. I clearly told Sal (twice) I only had a few items and even confirmed that I would only be charged for the amount of time the move took. He said rules are rules. seeing as I didn’t really have another choice. I agreed. Then he tried to convince me that moving part of my bed was against their rules. Really? Can’t move my bed? Odd. It’s OK, he said he would do it for me anyway. as long as I returned the favor in my tip. Anyway, thirty minutes later my apartment was empty. Movers headed over to the delivery location. All 3 of them. What? I thought there was 4? Oh right! One of them spent the entire time in my bathroom. All 30 minutes. Glad I paid the extra rate for his help.
The drop off went quickly also. No real hiccups on this side. Was glad to see the one guy got whatever it was out of his system to carry that last item in. Again, really glad to pay the extra rate for him.
The entire move took just under 2 hours. Glad to pay for the full 4 hours, though. Actually, throw in the mandatory 45 minute «travel time» charge. and I paid for nearly 5 hours of their time. Awesome.
Wrote out a check. Handed it over. Tipped the movers (don’t worry — couldn’t forget the extra for moving my bed). I was just glad to be done with them. But I wasn’t! Sal called them back — and make me write out an additional $ 25 check for a certificate of insurance. Lovely.
This company is an absolute joke. Will never use them again. I suggest you don’t either.

These guys were terrible to say the least. We contacted them and they gave us an estimate over the phone. A moving date was set and we reconfirmed with them THREE (3) times. They wavered back and fourth on what time the move would start and they ultimately gave us a starting time of 10:30 am-11:00 am. Not only were they not there to move by 11:00 am, but they didn’t even call to give us an ETA (estimated time of arrival). WE had to call them at noon, only to be notified at 1:00 pm that they would be 3 hours late and asked if they could come the next day. With a 1 year old at home and a team of people waiting on the movers, we could not afford to wait any longer. I hired a last-​minute moving company (½ movers) who arrived promptly. To say that they were inconsiderate and unprofessional is an understatement. I would strongly advise anyone considering these guys to find another vendor or perhaps setup an back-​up moving company in the likely event that they fail to deliver on their promise. You’ve been warned

I get winded just walking up the stairs into a fifth floor walk-​up so knew I would never be able to enlist the help of friends to move.
Sal was quick to get back to me and quote the move (within Manhattan). He was easy to get a hold of, courteous, and detailed when setting up our move. I had an itemized list ready beforehand and he was able to estimate off that.
On moving day, the crew showed up early and went full speed all morning. The manager (Donald) and crew were both great and finished on time. The truck was pretty large so no unnecessary extra trips.

I used these guys when I moved about three weeks ago and they where a pleasure to work with. It was my first time moving and they where great about answering all my ridiculous questions and making sure that I was comfortable. They arrived early and where done in a reasonable time frame. I had a butt load of stuff (more than I care to admit) and these guys did the best that they could and amazed me with their skill and quickness. A whole house full of stuff was done it about 4.5 hours. Amazed the hell out of me. Will def use them again if I ever go crazy and decide to move again lol.

Moving is stressful, but Sal and the Personalized Moving staff made my experience so much easier. He was always very quick to answer my emails prior to the move and the day of, went very smoothly. Sal called me to tell me that the movers were running late (I had an afternoon move) and estimated they would be there in 15 – 20 minutes and 17 minutes later, they were downstairs. They had plenty of supplies and a large truck (larger than I required). The move was quick and easy and they were at my new apartment within 10 minutes of my arrival. The whole thing was a pleasure and I wholeheartedly recommend these movers. I should also mention that I called at least 5 moving companies for pricing and availability and Personalized Moving was cheaper by close to $ 100, which meant a lot to me, as I was moving on a budget. GREAT MOVERS!!!

I just used these movers again 3 years later and still had great service! They were punctual, polite, and got the job done in a timely fashion. I think they were great movers BOTH times — definitely recommended.