Pessolano Joanna C MD

This review is not for the actual doctors as I was unable to actually get to see them. I didn’t think it would be fair to give no stars to someone whom I haven’t gotten to see yet, which is why I left it a neutral starred review.
Having said that, this review is for the receptionist I spoke to upon calling for information. If I could, I would’ve given 1 star for customer service in particular. She was snotty and cold, and rudeness is not something I take lightly. There is no excuse for attitude in general, especially within a professional setting. Although not the doctors fault, these are the faces of your office and it reflects poorly on them. I had previously heard the staff was rude, as well as read the same; however, I chose not to judge based on others. Now I can judge because I witnessed probably just the tip of the iceberg for myself.
In my search for a new gynecologist, I came across this office. According to the online websites, they were currently accepting new patients so I was excited. The office is on my way home and so I decided to call. When I called I said, hi how are you… no response… so awkwardly I continued, uhm, I was wondering if you were accepting new clients (even though the site said they were). She curtly replied, no. Again a few seconds of silence went by as I was thinking she’d elaborate. I got nothing so I said, oh, I was asking because online it had said you were accepting new patients (hoping now she’d elaborate). She replied abruptly, well, we’re not. End of conversation. I could have continued to push but it wasn’t worth my effort. I said, ok well thank you anyway. Have a nice day. At least she said, you too, before hanging up.
I hung up and thought to myself, wow, really.?! Working sucks, I get it. You could’ve had an awful morning. I get that too. That is why I’m always extremely nice. But what about me? I work too. I hate it too. I have bad days too, but I still manage to be polite.
I do believe in 2^nd chances so maybe in the future I’ll call again to see if they have space but you really don’t have a second chance for a first impression and mine wasn’t great. Hopefully it was an isolated incident and I’m completely wrong. Life’s too short to be treated like you’re annoying someone for doing their job.