Sephora

Customer service slim to none. Majority of the staff are really rude. walking away while asking them questions, giving smart replies when asked a question about mascara. Last time I went one of the male managers ignored me after I asked if someone can help me… none of the staff really KNOW makeup. Better off going to the Sephora in jcpenny.

In my convoluted mind I always thought that stores in NY would be better stocked than their NJ counterparts. I was a little disappointed because this sephora branch was smaller than what I’m use to and they were not as well stocked. They actually didn’t have one of the items I was looking for and I knew both items were available in NJ but I came to this branch cause I was tagging along with someone. BOY was my naïve thinking completely dashed when I realized that NY stores aren’t necessarily better than NJ stores.
But anyway…3 lovely stars because there was this darling sales person that knew her stuff! She made eye contact right away and asked me what I needed. I told her the beauty line and the item I needed and without even a pause, she pointed me to the correct direction and informed me what items of that beauty line they carried in that branch. She saved me so much time in navigating. Sales people here really know their stuff!

the staff in this sephora never know the answers to ANY questions i ask them. i feel like they’re not as knowledgable as the sephoras in manhattan, where i never ever have an issue. I always have some sort of an issue in this location, whether it be staff ignoring me, cashiers conversing amongst themselves while they’re ringing me up rather than acknowledging me when i have questions, people not having product knowledge. its quite a hassle.

I don’t come in too often, but when I do, it’s worth it. They always have my Bare Minerals products in stock. I love their impulse items near check out. The staff is helpful and I never wait for check out. I have the Beauty Insider card and make sure I use it to rack up those points! Great store!

I could spend hours and a lot of money in Sephora. Its products are well-​stocked and displayed and the sales team very helpful with trying new products and making sure you buy the right color for your skin tone. I like having the Beauty Insider card to get free gifts every now and then. I just popped in the other day for a Bare Minerals foundation and some Dolce & Gabbana Light Blue for the summer. I also hear their St Tropez self-​tanner is one of the best out there!

I’m in Sephora at least once a month buying NARS bronzer (Laguna). Everytime you use your Beauty Insider Card you earn points and once you have a certain number of points you get free gifts at checkout! The cashiers always stick free samples in your bag and everyone in the store is very helpful. I really enjoy shopping here.

Cute hello kitty perfume… in love with the section of YSL!!! their face cream is soooo good for the face. People are very helpfully here!

Today was my first time buying something from sephora, I was in the quest to find my perfect shade of red:] well at first I kind of hesitated to ask anyone for help because I thought that perhaps they were a bit racist and would probably give me a face but I was beyond wrong ^-^. The staff was beynod friendly:] I asked one of the ladies there what would be my perfect shade of red, she easily gave me a lipstick to try on & I was in love^-^. After I asked her what lip liner would go well with it and she gave me the perfect shade^-^! Despite the fact that the lipstick was a bit pricy, I really didn’t care, I am beyond a happy customer: D

I’m a fan of this Sephora locale. The staff is really nice and it’s super easy to get samples. Just grab an associate, ask for a sample and voila! freebies! Sure it’s located in the SI Mall but there are worse things!

I agree with the other reviewers this place is a gem. The staff is super friendly. I have areas where I am as confused as can be such as concealer and foundation. The consultants have tried different products on my face and I have left without buying anything. I wasn’t given a dirty stare, and I ended up buying the recomended products a month of two later. My latest discovery there– Bare essentials eyeliner. AWESOME.

Even though I have a Sephora beauty insider card, I rarely purchase much anymore because of the economy. However, I could not resist stopping in to pick up my free birthday gift. While I was there, I chose my favorite Clinique lipstick and decided to purchase a new Clinique night moisturizer.
I actually had time, so I wandered around… browsing. What I noticed was many of the places where the samples were supposed to be were empty — I would say a good 25%-30%. Had I been serious about sampling some product, I would have had to ask for help. Also, they used to have product stocked right there — quite a few bins were empty. I do not hold this against them as I understand their rationale during this economy… carry light inventory and it saves in the long run… especially on the trendy stuff you know you will get stuck with.
On the other hand, I was asked quite a few times if I needed help and when I got to the counter, I was asked if I found all I was looking for. I also did not have my card on me and the salesperson did not complain when she had to look me up with my email address.
My main issue was the samples were not all available. otherwise, I love this store!

I am a beauty insider and shop at Sephora mainly for the variety of make up they have, particularly base and foundation make up and for their face creams. Overall, this store has good customer service — specialists are attentive and friendly. HOWEVER, I went in the other day to buy Anthony Eye Cream (LOVE this product)! The price on the shelf was marked at $ 26. When I was at the register to pay, it rang up as $ 28. I politely informed the female associate it was $ 26. She, without a smile, but with an attitude, told me it was placed in the wrong place. I replied with, «then ALL the Anthony eye cream’s are placed on the wrong shelf.» I think that pissed her off even more b/​c she had to have the male security person check the price. Mind you, I wouldn’t have made a big thing about it b/​c it was ONLY $ 2 difference, BUT there was no other customer behind me in line and this associate didn’t even greet me with a smile or hello upon approaching the register. So the guy checks the price and confirms it’s $ 26. This girl DID NOT apologize, make eye contact, NOTHING with me. I HATE when customer service people are rude, have attitude, and appear to hate their job, especially when products are not cheap! So much for customer SERVICE!

This is a decent location considering that it’s inside a mall. Yes even the Staten Island mall. It’s a pretty decent sized store and it’s great to have a option in this mall besides the body shop and bath and body works for beauty supplies. What I love about Sephora is that it has so much stuff at such affordable prices. It makes it affordable for someone who doesn’t know about makeup to play around. And it doesn’t have that stuff why don’t you know attitude that a lot of department store make up counters may sometimes have.

i am robot.
i am your slave.
i will spend copious amounts of money in here, master.
as you’ve promised, you will always preserve my robotic beauty.
whenever i’m about to malfunction, you bring me back to life.
your apprentices are helpful human beings. i cherish them.
fiberwig, urban decay, hard candy, sugar, two faced, venom, nars.
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abort.
abort.
wallet is self destructing!

OMG. When this store first opened up several years ago I got sooo excited. I am a makeup whore. I love the beauty insider samples and the in-​store returns. Such a friendly environment. Last year when I wanted a new perfume scent one associate (a guy) helped me find the perfect one. He was very helpful and attentive.
My last trip here I made an exchange and forgot to mention that I am a beauty insider. I happened to be back later that night with my friend and asked how I can get the points to my beauty bank. The sales associate told me and the next day I called the number he gave me and I got my points. Thanks again sephora for not disappointing me.