Avis Rent A Car

This is one of the worst places and I agree with Stefani. The staff, especially Chloe, is the epitome of what is wrong with Detroit businesses — sense of entitlement, unwillingness to earn customer loyalty and lack of customer service. I am not sure how they are still in business and how Avis allows such staff to be a franchise owner for them. As Stefani said, they claim a pick up and drop off service, but… surprise… you need to schedule it three days in advance. No where is this written or communicated. I was told «I can’t shut down my office to drop you off». Nice going Chloe. I am an Avis Preferred customer since 1999.

Absolutely awful service. Staff was incredibly rude to me and refused to give me a ride to my home after returning my rental. I was left standing outside texting friends for a ride– even though their signage claims they’ll drop you off. Don’t EVER use this location. I’ll not be returning again.

AVIS/​Budget workers tried to charge me $ 995.45 for *Three days* yes I said 3 days… I Could Not believe it! I was actually suppose to have the Nissan Altima for a total of Four days but decided to bring it back 1 day earlier! And when I asked why this price, the gentleman couldn’t explain. He told me that the lady that originally helped me was out of town. So I asked for a manager and he said they were the same person. However he did his best to help out. This was my 2^nd time using the Sterling Heights location and I’m guessing it will definitely be my Last. Not to mention they didn’t honor their online price! I booked this reservation 4 WEEKS in advance and my email confirmation said that I would only pay $ 179.78 for 4 days {which I still have that email,} however my credit card was charged $ 273.89. Smh very disappointed and I still haven’t received a phone call back to explain This problem… Bottom line don’t waste your time nor money find a better company like Hurtz or Enterprise! Because Avis is not worth it!

Great customer service and most times good rates! This is a clean and very professional place to rent a car, they always speak when there busy and always apologize if there is a wait! Highly recommend this location

This is a dual Avis/​Budget rental location. Worst customer service experience ever from the Avis counter. We had rented an Avis vehicle at the airport on 17 August and the car was having service problems. Avis corporate instructed us to go this Avis location to swap the cars. The representative refused to give us a replacement until I drove the car with a bad front tire to the gas station to top off the fuel so it was full at turn in. Even after Avis corporate called, she refused to waive the fuel charge. Our hotel was across the street, so Avis sent a new car on a flatbed from the airport 2 hours later. All because this location would not waive a fuel charge to take back an out of service vehicle in support of the Avis rental network. The service was beyond bad, it was insulting. I do not recommend renting from this location.