Budget Truck Rental-One-Way

What a terrible experience! I reserved a moving truck online on July 3 for a July 12 move. I recieved an email at 4:00pm on July 11 (12 hours before my move!) telling me that there were no trucks available for my move! WTF! Are you kidding me? No other Budget in the area had any trucks available either. It ruined my entire moving day plans. I will never use or recommend Budget to anyone! I’d rather pay a little more to have peace of mind with Uhaul!

Not quite sure what the other guys are talking about. I walked in and was promptly serviced by a short portly and sauve looking man by the name of Steve. After the initial setup of the rental he escorted me to my car while having a conversation of the history of his carwash and the, seemingly evil, Jerome Duncan Ford that had previously stood across the street.
The car drove as expected and I was even offered a free carwash upon my returning the car. The experience in that was was nothing like you could imagine. Like a travel back in time to the 70’s.
I have told all of my friends to come back and I often make my way back from time to time to reflect back memories with Steve of my rental. Great place and great service!

My sister recently has made some changes requiring a move from one residence to another. Naturally, despite my disdain for moving, I ended up helping her. After scouring the internet for the best rates, she reserved a truck with Budget Rental.
Pulling into their driveway, the establishment is really confusing. It looks run-​down and dirty. Yes, they rent trucks, but it could still look clean, right? The office was freezing cold and the employees were less than chipper. There was also a security camera showing the inside of the attached carwash. At one point there was a guy wandering around inside.. . it was all together confusing.
For some unknown, my sister decided she needed the biggest truck ever. My older brother, who completed our trio of movers, pulled the first one around but had to quickly question why the oil light was on. It was also only equipped with 2 seat belts. The worker opened up the hood and announced that there was no dipstick. I think it’s obvious there was at least one dipstick there…
The second rig was pulled around and it appeared to be functional. For the inconvenience the worker did waive the costs for the blanket rental and I think he upgraded the insurance.
I wil say the truck (24′ of crazy) did have a motorized lift gate. I have never felt so technical or manly operating it. I will also say that when we returning the truck the radio freaked out and the display turned off and it got really loud. Thankfully everyone in the car was okay with whatever Police song 93.9 the River was playing. And after a blunt strike to the top of the console in unison it kind of worked out its problem. The heat in the truck was amazing.
When we returned the truck we walked back into the office and had about four people stare blankly at us. One at the computer had a video game controller but I have no idea where the console was.. . weird. Had they not been there we could have used the drop box, so at least that was a convenience. The truck took Diesel, but thankfully the Speedway practically right next door was at the ready.
Moving is typically a pain. I feel like a working truck and a clean office shouldn’t be too much to desire. Maybe saving a dollar is worth it? I don’t know.. . at least it’s over for now.

This Budget is run down and the staff is not at all friendly or helpful. I will say that the price was the best around and the SUV was well maintained (which is extremely important after a very scary experience I had with a rental car last year). If the staff acted the least bit friendly this place could easily be 5 stars.