Oreilly Auto Parts

Truly disappointed by the service I received during my last trip to this location. I came in after hearing a rattle under my car. Turned out that some of the fasteners that hold the plastic under body molding to the frame had fallen out. I have had similar issues before, so I had an idea of what I was looking for when i walked in the store. As I walked in there were three guys behind the counter. One was cashing out another customer and the other two of them were looking some parts on the same computer. After wait for a bit longer than I thought it should take to get service, an older gentleman (mid to late 50s) came up to help me. I am no grease monkey, but I am handy enough, but when I was trying to explain the part I needed the the guy made me feel like a total idiot for not knowing the technical name of the fasteners I was looking to buy. Then as he was walking to my car he started commenting how this often happens to foreign cars. I was thinking, «My car is a Mazda, but it was a For subsidiary at the time I bought it, dipstick.» What I found even more amusing was the fact that the replacement fasteners he showed me were all categorized by maker and they were all for American brands. What pissed me off even more was the fact that I had driven Fords for my entire life. Another annoying aspect was the guy seemed too busy to help me find the parts that I needed and basically just pointed me in the direction of the fasteners. Finally, when I went back to asked to borrow a screwdriver, he acted like it was a big imposition and despite my request for a Philips, he brought me a flat. In the end I did end up with the pieces I needed, but in light of the service at this store, I will be going to the Advance Auto Parts across the street.

Thee worst. Walked in to buy brake PADS for my van. Told the girl that I wanted pads. She looked it up and came out with BRAKE SHOES. I said, no my van has disks in the back. She said «well this is what came up in the computer» I said that’s not what was on my van. She showed me a picture of a brake drum and shoes and says she was sure that’s what goes on it. i said so you expect me to buy these and put them on. She says thats what it says will work. Ugh.,.went down the street to autozone and got my brakes pads. Horrible