Tim Hortons

I was sooooo happy when this location opened a year ago. First time I went I got luke warm coffee, a barely warm breakfast sandwich, and my hash brown was cold and floppy. Figured the brand new staff was still learning and I would go back in a few months. After about 4 months I went back. This time my coffee was borderline cold, the sandwich was stale, and the hash brown was perfect. Getting a little better I guess. Gave them another chance about another 4 months later (mind you this one is on my way to work and now I’ve been driving out of my way to avoid it while they learn.) Still terrible. I gave up on them. Now this past weekend I’m on my way home from taking my daughter to gymnastics. I’m starvingggg and literally the only place I will pass is this Tim Hortons. I knew it was a mistake when I pulled in their lot. I asked for hot cider, they don’t have it. Ok, I’ll get a hot chocolate. Nope, that’s out, too. Ok, never mind I’ll just get a bagel and instead of ordering (because I know they’ll tell me they don’t have it) I ask them what they do have. Blueberry, everything, and plain. Three kinds of bagels. All of which I dislike. Fantastic. So I get the plain bagel, toasted, with cream cheese. I don’t even know how they burned the outer edges while leaving the center untoasted. And I was literally the only person there so I thought they could have at least taken the time to spread a normal amount of cream cheese on it, but even that was half assed. I ended up throwing it away. I’ll never go back to this Tim Hortons.

I’m sitting here as we speak and for the 4^th time in a row over the span of the past 2 – 3 months, my order of a farmer’s breakfast burrito is wrong. If I ask for buffalo sauce, I don’t get buffalo sauce. I’ve even had it happen where I’ve ordered the burrito and gotten just sausage and egg. And please don’t think that you can go through the drive thru and just get hot coffee because you won’t get that 100% of the time either, I’ve gotten room temperature coffee a handful of times as well. This is hands down the worst fast food location I’ve ever experienced in my 25 years.

This is fast food coffee shop folks. I come through the drive-​thru almost every morning. If you want a great cup of coffee, this is the place. If you are looking for a high culinary experience then you might want to look elsewhere. Service is usually good at this branch and almost always friendly. It does get busy, so be patient. Have a cup of coffee and enjoy your day.

Great service, great coffee, and clean!
My only issue is they never give napkins! Ordering breakfast sandwiches for my kids or anything really… always calls for napkins.
If they do make a mistake they quickly fix and are still kind! The parking lots is madness in the morning… people will turn off 18 Mile instead of getting in line behind everyone who pulls off Mound. I’ve seen more arguments break out due to people taking cuts. (Everyone needs coffee! Lol) Other than that, great location!

I wish I could give them zero star if possible. When the employee says huh turns me off. Latee isn’t even a real one. Horrible. I’ll pay the extra a get Starbucks.

I just bought a coffee here at this location and an employee not to single out (a black women who works usually the night shift I think) told me to have a nice f****** day! I am not sure why considering they were out of yogurt and oatmeal I asked for and messed up my coffee order twice. It was a coffee with one cream and an expresso shot, not difficult!!! After all this I did not say a word or complain about it. This is inexcusable and I will never go here again! I work down the street and about 10 of our employees go here and NOW they will NEVER go here again!!! SO RUDE!!!

Ordered the steak panini and boy was that a waste of money. After taking a bite of all bread and realizing there’s no meat in there I ended up throwing the whole sandwich away but not before I took a picture of it.
Not even enough meat on that sandwich for half a mouthful. Won’t ever eat there again. See pic.

Best coffee around for your buck! I tend to go inside for my coffee bc they ALWAYS get my order correct. Whoever tends to run the drive thru just can’t seem to get a large dbl dbl w a dbl shot of vanilla right. Plus their donuts are delish

They are ok in the morning rush… But any other time it’s a joke. I went today about 11:45 am. 5 cars total. 3 in front of me 1 behind me. I pulled up to the speaker where someone asked me to give them a minute. No «welcome to Tim Hortons» or anything. I wait about 3 minutes for her to not apologize or anything and simply ask what I want. I order my drink and then wait some more to get to the window. Then I wait another couple minutes at the window. The RUDE woman opened the window and takes my money without a single word. Then gives me my change and drink without saying a single word. No sorry for the wait, thanks, or have a nice day. Just downright rude and slow. If your going to be THAT slow I’d expect the best customer service. I hate that this is the Tim Horton’s closest to my house.

Worst Tim Horton’s I’ve ever been to. If you happen to go be sure to check how much you’re being charged for your order. I was overcharged and when I brought it up to the manager I was rudely told that the computer does the math even though apparently that doesn’t correlate to the prices listed on the menu. She refused to give me back my money and just walked away. The staff is incompetent and you have to repeat your order several times before they get it right. Customer service is clearly not something they care about here!

I am visiting from out of state and heard how great Tim Hortons is! This was our first visit ever. At first we thought it was closed because all of the shades were down in the front and it looked as if no one was there. I told the employee how dark it looked from the outside and his comment was… oh yeah… the customers must have closed them during the day. We visited last night about 9pm and I was very surprised at how dirty the restaurant is. I ordered a hot chocolate with whipped cream. The hot chocolate was not hot by any stretch of the imagination, had a funny taste and no whipped cream. I only drank a little of it. The floors and tables had so much food and crumbs that is was disgusting. It was slow, only a couple of people in the place and not one staff member took the initiative to clean anything. They stood around socializing with each other. Needless to say I was so disappointed that I will never go back to any Tim Hortons.

Great place! Friendly and fast in the morning rush!
This Tim’s can get VERY busy in the morning but it’s worth the wait!