Allstate Insurance: Jeff Shi

Rachael was able to get me a quote over the phone while I was out of town. She took care of me from start to finish. Great job and I would highly Recommend Jeff She and his crew at Allstate to anyone!

The agent named Ms. Eonyu was very resourceful and helpful. I hope I didn’t get her name wrong. She gave me detailed information about the insurance policy I was interested in and wasn’t pushy at all. I ended up buying the policy. She also gave me an auto insurance quota which was comparable to what I currently have. Perhaps in the near future I might going to switch our auto insurance to all state. Thank you Eonyu for making my insurance shopping experience pleasant, and pain free.

Fernando is the best, he handles our personal and commercial Auto Insurance and prices are reasonable.

I contacted this office since the renewals on my current policies were coming up, and there was overall very favorable Unilocal feedback. Although Jeff was not available, I was served by Betzady Baek who was extremely knowledgeable, professional and helpful. It is apparent that the positive reviews and comments received by Jeff also extend to his team. She helped me evaluate my coverage and educated me about the policy options and premiums. I appreciated her responsiveness. The end result should be lower premiums overall for home and auto insurance.

Great service. I would recommend Jeff Shi and his team to all my friends.

We really appreciate Jeff Shi and his team at Allstate. They have gone above an beyond to service our needs.

I moved all my policies from another Allstate office to Jeff shi’a office because I did not feel my previous office was giving enough attention to reviewing my policies with me. Jeff spent a lot of time going over my homeowner, landlord and auto policies and found out I had been over insured for my house policies. For example I was paying for custom bathrooms when I had builder grade bathrooms. He also educated me about insurance laws and a lot of myths in insurance world that people believe. So far I am very happy with their services. I haven’t had a claim yet though so I can’t speak to how easily they reimburse.

Jeff and his staff are top-​notch! Outstanding agency!

I met Jef about 3 years ago and have on a professional level worked closely with his staff over the last few years in developing cost effective ways to best serve mutual customers. I have to say his team is always looking out for the client and trying to get the best and most for each of the clients they serve. I am glad to have Jeff and him staff as part of that team… a team that cares.

Yolanda Shi is the best insurance agent I have ever had. Very reliable, prompt and professional. I have my auto and business insured with them and she is always looking out for her customers. She either calls or emails me to remind me to pay for my insurance. Very courteous and personable, very different from other insurance agents i have dealt with. You have to call them to see if they can save you money. You won’t know until you try. You won’t be disappointed!

I have been a long term Allstate customer and was not satisfied with my agent. I went by J & J and changed this office to my servicing agent. I would recommend this agency to anyone looking for Insurance. Jeff took the time to go over all my coverages, make suggestions and showed me where the changes were needed. I got better coverage, and it was a $ 18 difference in my policy. How great is that ! Just having someone explain and go through your coverages means alot. Its nice to know someone is really taking care of the customers!
Roberta D
Chantilly, VA

Jeff Shi is very knowledgeable when it comes to Insurance. He helped me learn all about why insurance rates are the way they are, and what factors affect those. I also know I can call him at any time if I have an accident or a question. His whole company is stellar. Jeff Shi can provide insurance for WV, MD, DC, and VA. If you want someone who is honest, thoughtful, knows what he’s talking about and won’t over charge you Jeff Shi and J & J Insurance with Allstate is the company to go to.

Jeff Shi and his team are awesome! very professional and are very upfront with you about everything with your auto insurance coverage and made sure its what you wanted and not some over priced BS that you dont need!
One of the best local non shady insurance groups out their!
Definitely a team that goes above and beyond with their customer service

Despite my making payments consecutively each month, my policy was cancelled for what they called nonpayment. I made my payments via their automated line every month, and each month I paid what was prompted as «the current amount due», so I’m not sure why this cancellation occurred.
Yolanda Shi, who works out of this particular office, didn’t bother to contact me until AFTER the policy had been cancelled, and at that point what good does that do me? I would think that any company that was concerned with a customer’s past due balance would reach out to them well in advance to cancellation of services — Well, let me rephrase that, a company that cares about their customers would do this.
I’ve also found that Allstate was charging me about two times more than a lot of other insurance companies would have for auto insurance. So for me this is actually the perfect opportunity and push that I needed to switch companies.
I was a loyal customer with Allstate for years, but apparently despite what their slogan says, I was not in good hands. What good does it do to contact customers after a policy has been cancelled?
***UPDATE***
Not once in all my years with Allstate did I ever hear from Jeff or Yolanda Shi. Now that my policy has been cancelled on me, I’ve heard from them four times with various promotions via e-​mails. What backwards customer service they have.
***2ND UPDATE***
Allstate refunded me $ 70+ at the beginning of December, 2013. Does that seem like something they would do for someone who was «behind on payments»? Still no real explanation as to why my policy was cancelled, but it’s not like it matters at this point. Someone at Allstate screwed up, and it was all to my benefit as I now save over 50% on my car insurance with someone else for the exact same coverage.

Jeff Shi is the most professional agent I have come across. He made sure that I knew all about the products (both Home and Auto insurance) he was providing me with. He explained the reasons for the coverages he had given me and gave me examples of when I would be using these coverages and gave me the option to up or down my coverage depending on what I thought. His follow up is thorough and he actually cares. He is very personable and I feel like he will be there when I need him. I highly recommend Jeff and will definitely recommend he and his company to anyone I may know in need of insurances in the future.

Met with almost all the members of the office. They were friendly, helpful, and eager to get me what I needed. Cannot say enough good things about this group of people.

Jeff and his team are extremely professional, proactive, responsive, and friendly. Jeff is like a brother to me and I trust him with all my insurance needs. He is available anytime and follows up whenever things are done (and everything is done quicker than expected!)
I highly recommend Jeff and his team!

Jeff and the rest of the team are fantastic; think fully engaged meets instant response combined with integrity and honesty; exactly what you want in your insurance agent and all your professional dealings.
Jeff will respond promptly any time day or might, weekends and all. He is able to do this because he fully understands and leverages social media which means he’s pretty much available all the time. When we bought our new home last year Jeff was our go to agent and since have moved our cars and bussiness concerns under his banner.
We already have recommended friends off line so wanted to Highly recommend his office in this forum as well.

I was visiting the area and needed some help and Jeff and his staff helped me out. I was really impressed with how they treated me even though I wasn’t a customer. If I lived in the area I would definitely let Jeff be my agent. World class customer service.

Jeff is a fantastic agent. I refer everyone I can to his agency. You know you will get fantastic customer service and an overall great experience. I was born and raised in this area and have many friends still in the area, I do not hesitate sending people to him as I know they will be taken care of each and every time

I could not be more pleased with the service I receive from J & J Insurance. They were always available to answer my questions and took the time to make sure I truly understood everything about my police. I highly recommend this insurance Agency.

This office is filled with friendly people! I’m so impressed by how helpful they always are. Jeff is always courteous and happy to answer any question I may have and I would not hesitate to recommend him to any of my friends or family. It’s good finding an honest Insurance Agent.