AutoNation Honda Dulles

Wow. Lots of one stars on Unilocal.You would think Autonation would do something to try to improve on their customer service.
Scheduled an appointment online for an oil change and safety sticker. Came in and was told it would be an hour and a half… 1 hour for the oil change and half for the inspection. Why bother making appointments if you get quoted the same amount of time as a walk in? Would have left but I ended buying their oil change program, so i am pretty much stuck waiting at their mercy. I expressed my discord and was told that they are not like jiffy lube and do not have «bays». Lucky for them, Im able to use the time to write this very quaint review on Unilocal

Had an extremely horrible interaction today with the sales manager on the floor. BOB WHITE (found out his name later) I go in looking to purchase a car today! Much needed as I am a medical school student back in town, needing to run around all over the place. I was talking to a few salesmen, who had discussed with me that if I brought in a quote from a dealership they could match the price. I had a good experience with the initial salesman I talked to, his name was Steve, pleasant, nice and willing to help, when he discussed to his sales manager on the floor that we needed assistance, the manager never came. We saw him walking around, and sitting on the computer at his desk, we waited another 20 mins. Until we finally approached him, he did not even Introduce himself, his demeanor and attitude was horrible! He clearly stated «I didn’t tell you I would match the price, I’d rather have you walk out then give you that price «
it was a difference of 200 $, From my quote, and the price Autonation was giving me.
By all means, I was going to purchase the car, but after the manager (which later come to find out his name) BOB WHITE was clearly rude and had such a horrible attitude towards me and my mother, we decided to leave immediately. This is a dealership, and he did not know how to deal with people at all. The least he could have said was «I’m sorry I’m not able to lower the price» AT LEAST. But to tell us to leave? Really?
He had absolutely no customer service skills or manners in general. He also addressed me as «girl» extremely rude. I am a 27 year old medical student, not a «girl». I will never go back to this dealership or advise anyone to go back there.

We got a CR-​V from this dealership.
Price — They didn’t negotiate. They showed us what the price of the car is plus additional rebates provided by Honda. No additional discounts were taken.
Financing — They agreed to a rate and we were under the impression that it would be through Honda Financing. We didn’t find out that it was through Capital One until we got a welcome letter from them. This could have been communicated better by their finance department. They also ran several credit checks through different banks but the finance rate was what we agreed on. Not sure why they kept running credit reports.
Delivery and time to close the deal were all good.

This review is specific to the service department. We needed a cosmetic repair to my wife’s Honda Pilot.
The first time we took it in for routine maintenance, we asked them to fix it. They informed us that they would need to order parts and we could have it fixed next time.
Fast forward to the second visit. When I called to schedule the service appointment, I told the person on the phone that there were parts that needed to be ordered and asked if they would be there in time to get the work done. The person on the phone said yes, they have the parts to do the work. Took the Pilot in for service, and they didn’t have the parts to fix it. They said they would order the parts to have them next time we came in.
Fast forward to the third visit. When I called to schedule the service appointment, I AGAIN asked for confirmation that the parts would be in stock. I scheduled the appointment for 6:30 a.m. to get the first service appointment and was told the service would take about 3 hours, so I told my wife she’d get her car back around 9:30.
We dropped the car off the night before, so it would be there ready and waiting for them to start work at 6:30 a.m. The service rep who took the car in seemed very confused and didn’t understand what we wanted done with the car. I explained to him that it was in the service history for the vehicle in their computer system and that the parts department said the parts would be there on time.
Come to find out later, they scheduled our appointment for the day before and thought we were a no-​show. The day I had intended for them to do the work was totally booked and they couldn’t get it done in 3 hours as previously discussed. The said they would get it done by noon for my wife.
Noon came and went. My wife called for a status update and got the run around and heard something about «we don’t have the parts,» and she got upset and asked me to call. I called once and left a message asking for Ricardo our service rep to call me back with an update. He never called. I called again, and was put on hold for several minutes and I finally hung up because I had other things to do. The third time I called, they told me Ricardo was busy and they would take a message for him. I told them he didn’t return my call from my previous message, so that was not acceptable and I wanted to speak to a manager. They told me none of the managers were available and that’s when I got really angry and said I was done with them giving me the run around and I wanted to talk to a manager RIGHT NOW. That finally got a manager on the phone, and much to my surprise, he already knew EXACTLY who I was and why I was calling — I didn’t have to say anything to him about why I was upset. He explained that they had scheduled our appointment for the day before and that they were overbooked that day, so it was taking longer than expected. He assured me they had all the parts, but it required more parts than they had initially thought and was going to cost me 3x what they originally quoted me.
My wife had asked for the courtesy shuttle to come pick her up at 12:48 figuring she would go sit in the waiting room at the dealership until the car was ready. She had a lot of stuff to get done that day and thought the car should be done any time now.
At 1:24, the courtesy shuttle still wasn’t there and my wife was frustrated to the point of tears with dealing with the service dept at this dealership. She asked me to call and cancel the courtesy shuttle and we would just pick the car up later when I got home from work because she didn’t want to set foot in the dealership or speak to anyone there again. I called and told the manager to cancel the courtesy shuttle, and he said okay.
At 2:19, the courtesy shuttle showed up at our house.
Just after I got home and walked in the door to my house, the phone rang at 5:19 p.m. — our car was finally done and ready to be picked up. Thankfully, the manager was very apologetic and gave us a discount on the parts and labor that saved a considerable amount off the total bill. It was still a lot more than I was expecting to pay from the initial estimate.
So, in summary:
— Didn’t make sure they had parts to support doing the maintenance the first time, even though I asked when I scheduled the appointment.
— Scheduled our appointment for the wrong day, but didn’t explain that to us or revise the estimated time the service would be complete.
— Didn’t return my first call or answer my second call when the car wasn’t ready at the promised time.
— Unreliable, slow, and unresponsive «courtesy» shuttle.
— Final cost significantly above initial estimate.
I recommend finding a different location for service. I won’t be going back to this dealership.

I would give this place 0 stars. Worse place ever to buy a car. I went online and found a Honda Accord for 13,000. They said it was available so I drove down to get it. Well, when I arrived it had «been sold» but they couldn’t produce a bill of sale. I thought that was misleading. I found another car I liked and I was supposed to pick it up Monday 5÷23÷16. Shockingly it wasn’t ready when I arrived. Also, they didn’t have the tags ready or anything. I mean they knew I was coming on that day to pick it up. So, it’s supposed to be ready today. But it’s been a horrible process so I’m just going to tell them forget it and get my $ 13,000 dollars back. I would not come here again.

The most awful car buying experience of my life! This review is for you auto nation Honda and for the liar scammer Donna. Don’t believe anything she says. I bought a Honda Accord full cash and without barely any negotiation November 30 2015. I read the car fax it looked good, I bought it and was told my title would be sent to me. It is now March 27^th 2016… almost 5 months and I still have no title. Come to find auto nation Honda is the next Craig’s list; offering cars that have problem titles and don’t tell their customers. I was on the phone with that God forsaken Donna who gave me the most untrue stories about my title. First it was «oh it will come» that story lasted 2 months, the next month it was «oh your title has a lien on it and we’re trying to reach the owner but we will get it either way» then it was «oh we have your title but it has to be processed in Richmond because that’s where all of the titles are processed in VA and it takes 6 – 8 weeks» first of all this is a complete lie, titles do no and should not take that long. Second of all it it did why do I still not have a title? Donna stopped answering my calls so Humera who also sucks stared my case. She was no help and barely spoke to me or cared, everyone there btw are total you know what’s and don’t give a care about you. She told me I had a hold on my title and I personally had to call the DMV and find out why… so I did. DMV told me I had a hold on my title because they never even received the VA title from the dealership. So you are meaning to tell me that you make me go ask why I don’t have my title and you are supposed to do this for me??? I didn’t go to craigslist for a reason… to avoid fishy places like this. I didn’t want to be scammed. The manager… even talked to him, he didn’t do a thing about my title he didn’t even care he didn’t do a thing I’m telling you. I called back and left Humera a nasty VM asking her why she hadn’t returned my call because she was supposed to update me on my title, never even called me back after that. I guess I have to personally walk in there and fight this battle in person because they don’t care about the integrity of their business obviously. I regret buying from here. I am still without my title, that Donna lady and that Humera lady and that manager that didn’t do a thing for me… all need to get fired. They are liars and don’t do their jobs. Don’t buy from here people just don’t.

This review is for the SERVICE dept, sales was pretty decent (³⁄₅).
I will keep this brief to avoid being THAT disgruntled reviewer. Auto Nation Honda Dulles will be referred to as ANHD.
Situation: Alternator failed because of a repair ANHD completed (incorrectly) costing me 1000 $ in overall repairs. However, stuff happens and they guaranteed their repair so they fixed the original issue for free and I was ready to move on.
That’s where the trouble started. After the hassle (a whole day of hassle) just for them to decide that it was in fact their repair that failed it took another few hours to finally fix it (great, thanks). Then on my way out the door they all of a sudden said my «air filters were dirty», (yeah, sure). Additionally, they mentioned a valve that was also leaking that I needed to fix (ok, yea sure).
I took it to another DEALER and independent shop which told me that the valve ANHD said was leaking cannot be replaced because it does NOT exist. So they are either making up repairs maliciously or grossly incompetent; neither of which I’m going to trust my vehicle to.
BEST PART: The second dealer showed me one of the oil galley covers (just 2 bolts deep behind the engine) that is screwed into the engine and sealed with LOCK-​TITE and TEFLON tape to ensure they don’t rattle and vibrate out form normal use was HALFWAY OUT. The second dealer assured me it takes «an enormous amount of force and effort» to take these bolts out. Had this bolt fallen out while I was driving, my engine would have SEIZED and I would need to replace an entire engine.
I am in the process of drafting a message for their service GM.
I recommend you stay away or at least stay aware.

I’ve been going here for almost 6 years as I bought my car here when they were in the leesburg location. I want to say the last year, I have not felt like they try to take advantage of the fact that I am young female and try to scheme me into services I don’t need immediately. But before they were horrible! I don’t think they realized that every time I came to get an oil change a different advisor would offer me a «recommended service» that was always at least $ 300. It got to the point where it was like a routine and I was like «here they go again». It’s good to see that they are making an improvement in honest customer service. I had Hector as my advisor and I could tell he wasn’t trying to rip me off and gave me honest answers when I asked him if I could hold off on recommended services. Honestly goes a long way in the automotive repair business to people who don’t know about cars.

In late December 2015, due to unfortunate circumstances I had to terminate my leased car early. On the suggestion of a friend I went to AutoNation Honda Dulles where they made an offer on the car and along with my hefty early termination penalty took care of all the details of the payoff. In February 2016, I found out that AutoNation hadn’t made the payoff to the dealer and I was still being held responsible for the vehicle. Admittedly, I was naïve because I was unaware that I should have called the dealership but thought it was something AutoNation was supposed to take care of.
I immediately called their finance manager, Donna, at AutoNation who told me she «just» sent them a check. The dealership claimed they never received it. I found out last week it was because my name and vin# wasn’t anywhere on the check so it took the dealership almost a month to sort it out.
AutoNation Honda Dulles took complete advantage of a very difficult time I had in my life by possibly cheating me out of almost $ 19,000, causing a possible deterioration of my excellent credit score, and caused me more undue stress. The car dealer rep scolded me for bringing the car into a third party, saying that the car could have been sold and I would have been out of luck.
Fortunately the situation has been resolved however It took many weeks and phone calls to get it straightened out. I’m not sure why AutoNation didn’t provide the necessary info needed to process the payoff amount. Donna never returned my call to explain it to me. Very unprofessional.

Please don’t ever buy a used car from Auto Nation Honda. My family bought my daughter a used Honda Accord Hybrid from there in June 2015, we’ve had nothing but problems with it. Today I took it back to trade in on another car because the hybrid battery needs to be replaced after less than 3000 miles of driving it. Auto Nation was willing to give me a $ 1000.00 trade in on a car we purchased for $ 10,000.00. They should be ashamed to conduct business in the manner that they do.

Today is sold my car at this location. The acquisitions manager was very friendly and helpful and gave me exactly what the guaranteed offer stated. I then got a quick shuttle to the Reston metro stop. Very happy with the experience.

Yesterday I purchased my 4^th Honda in 4 years, all from Automation. 2012, my wife’s car, 2013 my oldest daughter, 2014 my second daughter, and now my car (and — yikes! — I’ve got two more kids coming towards driving age).
Autonation has «done right» each time — right price, straightforward dealing (I don’t feel like I’m getting «gimmicked» and I’ve walked away from a deal with them when we just couldn’t get into the same price range). I really like the salesman we use — Kerry — really pleasant guy and really goes to bat for me in order to keep my business.
Their service department is also quite good — the prices are (surprisingly) very much in line with other shops like Firestone. I’ve used Automation ever since I moved to the area (4 years ago) and haven’t been disappointed once.

After a week of calling/​emailing AutoNation’s general manager Kurt Kessler, and getting no response other than one brief call back in which he promised to call back (and never did), we filed a complaint with the Virginia Motor Vehicle Dealer Board (MVDB). MVDB investigated and found that dealer had obtained our third set of temp tags by filing false paperwork with DMV, using our middle name as a last name, in order to get around Virginia law, which does not allow temp tags to be issued for more than 60 days.
So since November, we have been driving a car that was (temporarily) registered to a fake name. Still no license plates. Still no title to the car. MVDB, upon threatening penalties, was able to get the dealer to contact us and admit that they are only now, for the first time, submitting paperwork to request title and registration. MVDB was also able to force dealer to send us our fourth set of temp tags.
We continue to deal with local DC parking issues due to having out-​of-​state temp tags. If we get towed, it will be fun to find out what fake name dealer has made up for us this time.
Yesterday, manager Kurt Kessler responded to our Better Business Bureau complaint that they had «submitted request for title and plates back in September, but delays at DC DMV have held it up since then.» This is a blatant lie. Calling customers back, and being honest when you’ve made a mistake, would go a long way towards making people at least sympathetic, if not happy. Instead, you are dishonest and unwilling to admit how sloppy and incompetent you are. You sell cars. We paid in full at time of purchase. Getting license plates for cars shouldn’t be this hard. At least send us (or our bank) the title if you’re too lazy to send in two forms to the DMV. We could have taken care of this in an afternoon.

I found a great car 2003 Honday Odyssey and the process to get the car took forever. The salesman was great but their financial office harassed the hell out of me after I signed a 28 day agreement to pay the remaining balance. I informed them I didn’t have a check to pay the %5 that was due and they ensured me that it was okay. Just to be clear I paid 95% of the car the first day. According to their agreement I would pay them the remaining balance on within 2 ½ weeks (less than the 28 day agreement). The following week and every other day leading up until the time I paid the remaining balance they called and asked for a new check, a payment, a new check EVERY SINGLE TIME… Very ANNOYING! In the future if you purchase an «AS IS» car from them pay everything in full or go to another dealership… They’re 28 day pay arrangement is really a HARASSMENT and pain in the butt.
Go to another dealership where their agreements are legit and legally binding.

I purchased a used car here. The sales team was great. But i also purchased an extended warranty. I have since sold the car, and canceled the extended warranty. I was supposed to get a refund for the remaining balance of the warranty, but its been over 2 months, and nothing has happened. They keep telling me that they will check on the status of my cancellation. I know that the warranty has been cancelled, yet they are giving me the run around about giving me my money back.
I have no problem going in there every day to keep them on top of my issue, but how long does it take? The warranty company told me me 4 weeks, and its been double that. This is more than annoying, and I would just like to get my money back, so that i can continue with my life!

Worst oil change ever !
I purchased my car at autonation Honda 2 months ago. I also got an oil change about 2 weeks ago. My oil change went fine until a few days after my car just stopped in the middle of the road. Apparently autonation Honda put in a faulty filter which made ALL my oil leak out of my car. When I asked to get my car towed there so they could fix it, they told me I had to pay for the towing and I may or may not get reimburse for it because it might of not been their fault. After I get my car towed at night for a service the next day at 11:00am they didn’t call me back till 5:30pm telling me it is there fault. I WILL NEVER GET AN OIL CHANGE HERE AGAIN!

I loved my experience at this dealership.
The salesperson was nice.
My finance manager was awesome.
She explained everything and answered all my questions.
She was very patient and went through all the documents I needed to sign. It made me feel very comfortable with the purchase.
Best car buying experience!!!

Zero stars! Don’t waste your time! Had an Internet deal all worked out with Kavveh (a.k.a. Kevin) after many emails back and forth, back and forth. Everything was so nice and professional. Then… sit around the dealership for an hour. Fill out the paperwork, and then Jerry? the «Manager» comes along and says we don’t have a deal at this price. Kavveh is no where to be seen during this discussion.
Waste of time! Don’t bother with this slimy bunch of donkeys. Expect some shenanigans, or better yet, go somewhere else. Plenty of options in the area.

Great service and very honest. The service manager walked me through what is needed for my high mileage (this is a hand me down for my daughter), and didn’t nickel and dime me to the heavens.
This place is highly recommended and I don’t do that a lot!!!

In about 35 years of interactions with dealerships, this takes the cake for most frustrating and inconsiderate.
I contacted this dealer about a car that had been sitting on their lot for nearly two months. Called to arrange to have it inspected, and explained we would be buying from out of state and coming to collect and both people I spoke to were friendly, but it took two days for them to get back to me (I had to email and call back repeatedly.)
First we were told the car could not be sold to us until the Tuesday after the long weekend (over a week after initial contact) despite the fact that they were open. Then that it might be sold to someone else in the meantime. Then that if we wanted to buy it we should buy it before Monday (?!) which was our intent all along, but Monday is before Tuesday so… And last that they were going to put the car up for auction because it was sitting for 60 days.
A local mechanic warned us not to look at a car there, saying they spit shine some questionable cars in his experience. Given the car sold today (Sunday) we will never know the mechanical condition, but it gets better: we were told the price was firm regardless of what the inspection should find, and were suggested we buy the car at that (inflated) price and use the 3 day return policy if an inspection found anything amiss. (There was an obvious crack in the front bumper despite the claim it was «accident free»…)
This place is run by people who don’t talk to one another or have any interest in making carbuying pleasant, or even possible. Avoid unless you want to waste up to a week of your time.