Caliber Collision

Caliber Collision was recommended to us following a traumatic accident while traveling out of town. Caliber advised us to transport the car back home instead of having them do the repair, obviously a recommendation in our interest and not in their own. They spent well over an hour, with a half dozen ingenious people involved, getting our vehicle onto our uhaul trailer and refused to take any payment for their herculian effort. Our entire experience with them showed their outstanding concern for the individual and not just the vehicle. While we did not end up having any service performed, I have every confidence that their attention to detail would be equal to their customer service.

My daughter’s car was hit while at work. Called the insurance company who told us to take the car to Caliber Collision as this place has a insurance adjuster. They stated it would be there and things would go smoother. Well that is far from what happened. We met the adjuster and were told we would get updates on the progress of the car. We was told they would have the car for a week. The adjuster was never available when we called nor did he ever get back with us. We did receive a text 2 weeks later stating the car would be ready on Friday. We get there to only be told the system was down and we could not get the car. They informed us to call on Monday. Called on Monday and was told the car was not ready and would be ready on Tuesday. Called again on Tuesday to be told the car would be ready on Thursday.
On the 3^rd week, on Thursday we go to get the car and it has over 21 new scratches from the front of the drivers door to the back of the passenger door. Mind you only the trunk was being fixed. Sharon, the manager, took the car back into the shop and circled all the new scratches and dings on the car. Kept the car again. Friday morning we get a call from the adjust stating those dings were already there and that we couldn’t see them due to salt. Thankfully we had pictures to prove otherwise.
So now we are having to deal with how to fix what Caliber Collision did to her car with the insurance company.
My suggestion, never ever take your car to this place. And the only person I have found to be helpful is Sharon. I’m not sure what the outcome will be of the dings and the replacements that now need to be done, but I do recommend never to bring your car here. And one final thought, Sharon should go work for an establishment that appreciates her and would give her a good rep instead of a place that makes her do all their dirty work and complaints.

My car was rear ended in mid to late September 2015 as it was parked on the street by my apartment. The at fault party had Geico as their insurance. When I contacted Geico, I was told to pick a Auto Collision Shop myself or use their recommended Auto Collision Shop close to me which was Caliber Collision.
I wish I would’ve gone else where.
When I brought the car in the staff members were very helpful. I informed them that I would need to have the car back by November 6, 2016 for a cross country trip. They said it would not take long to get the car looking like new.
Fast forward to November 5^th in the evening. I picked up the car and I was advised due to the suspension being replaced it would need to settle in and I would hear noises that I wouldnt normally hear until it settled. I drove around and something wasnt right with the suspension because over every small bump on the road the rear suspension would click. I also noticed that the bumper did not fit nicely by the rear quarter panel. I was advised to being the car in for a look over before I left.
Well on November 6, they took the car next door to an auto repair shop. They put the car on the lift, checked over the suspension and tightened everything down. It still made the clicking noise. I was told it was ok for me to take it on my trip.
For over 2,400 miles I heard heard the clicking noise over every bump and joint on the road.
When I got to my destination, I took it to a Firestone mechanic who in 15 minutes lifted the car up and tightened the strut. Problem solved.
During my stay I noticed that the door was rubbing tightly against the bottom portion of the door.
When I got back to Virginia, I informed the shop manager and was told to bring the car back. I was told that door wasnt aligned properly and would be taken care of. When I picked up the car other concernsn like the bumper being realigned were taken care of but the door issues were not. I had to bring it in again.
When I came back the door issue was supposedly taken care of and door realigned but it wasnt and was told it was the best they could do and no vehicle would ever be the same. At this time I still was patient.
I called the Geico Area Manager and told him about my issues (the on scene Geico claims adjuster sucked balls at returning my calls). He advised me to bring it back. I did and the rubbing issue on the door was taken care, it was a simple issue. It was so simple that I forgot to mention the door issue. I was told to bring it back. This time I met a Ms. Sharon Smith, she looked at my cars door and said its sagging. She opened the door and said that the latch wasnt centered properly. She looked around and told me other discrepancies.
On 2-​18-​2016 I picked up the car and my concerns were taken care of by Ms. Sharon Smith. She was very pleasant to deal with and actually made me feel confident leaving that day.
The start of the whole repair process was long and painful but Ms. Sharon Smith made everything good at the end. Ms. Sharon Smith gets 5 Stars! .
Unfortunately this shop gets less than that.

I chose this place because they had an insurance adjuster on site and a car rental facility right next door. In the future I would go else where. The final product repair looks good and the gentlemen doing the repair took the time to speak to me over the phone and did his best to improve some prior and unrelated damage.
But the damage was not extensive and it took 5 business days to repair. I had to call for updates on the repairs along the way. When I went to pick up the car the color on the replaced fender did not match. 3 business days later after calling for an update I was informed the car would be ready for pick the next day.
I anticipated a quicker turn around time and better customer service from the reception staff.

This place is the worst run auto repair place ever. I had my sonata car towed out to them and gave them all of my information over the phone. And for a month I thought that they were working on my car but they had lost my information and had not started any work. It ended up raking 2 and a half months for them to even look at my car because of there terrible communication at the front desk by a couple of ditzy girls who have no clue of what’s going on. And the quote the gave me to fix my car for some front side damage after hitting a curb was over $ 13,000!!! And they wanted a deposit of over $ 10,000 just to start work on my car. I was all ready to just sign my car over to them just to take my car away and junk it but a friend of mine suggested I get a second opinion before throwing in the towel. So I got it towed out of there and taken all the way over to a repair shop in Hyattsvilles. And thank god that I did. And you won’t believe what the price difference was! Only a little over $ 6,000 to completely fix my car. That’s under half of the amount Calliber Collison would have charged me. Take it from me, stay far away from these crooks. If money isn’t an object or time… then go ahead with these guys. They treated me horrible from the very beginning and they thought they could take me for a ride. Watch out