DoubleTree by Hilton Hotel Sterling – Dulles Airport

Tl;dr: BED BUGS.
I visit the area regularly for business and have stayed at the Doubletree several times. The rooms are clean, the restaurant/​bar has decent food, the grounds are nice, the location is convenient — no complaints there. However, my last stay (last week), I was attacked by bed bugs leaving 15 to 20 individual bites on my arms, legs, face and back.
I contacted the front desk and was told the manager was on vacation so I should leave a voicemail with her — they didn’t even take down my name or room number! Since then, I’ve left two voicemails with the manager and not received any call back despite being a Hilton rewards member and regular guest.
The hotel is nice but the pain and stress of dealing with bed bug bites has been too much, not to mention all the preventative measures in my apartment in case I brought them back with me.

Fantastic one night stay! RobRoy totally took care of us starting with a room on the Executive level which included breakfast. The restaurant and bar were nice and the kids food and appetizers were good. We got a late check-​out so the kids could play in the pool. Overall great local night away and Robroy was a huge party of it.

This place right here was pretty cool. Definitely nice and very clean. As soon as my woman walked into the hotel, she was greeted and offered a cookie, ha ha! FYI that cookie was the bomb! That cookie was made of pure magic. Anyway, back to the review. The guy at the front desk was very nice and took care of us in a very timely manner. Restaurant, pool area, business area, and a very clean lobby area. We go up to our room, we walk in, and we were just very happy to be at that hotel. It was like those terrible commercials you see on tv when they have a bad flight or car right and then finally get to the hotel, instant relief, ha ha! The tv was a little messed up. but they came and took care of it right away, maybe it took them about 30 minutes to get up to our room, but then when he got there he fixed it right away. We ordered some food as well, but the food was okay. I’ve never had great hotel food, so it’s not like they were nasty or anything. We stayed in and watched Law&Order SVU all night long. When we woke up the next morning, man there was snow everywhere. We were blown away. Lucky we stayed at a very nice hotel, and the guy gave us one of those scrappers that gets the snow off of your car. Same guy that gave us that great cookie. All and all, the place was great and definitely recommend that you stay if you’re ever on the road and passing by that place and should happen to need a place to stay.

Yayyyyy!!! My savior. Hilton has always been a go to for me, being an HHonors member and all. We really needed them Valentine’s Day weekend after the SpringHill Suites fiasco. We got a great rate in a large king size room. When I checked in, I was greeted by a really nice guy. He was quick with pulling me up & getting me checked in. He was friendly & even offered me one of their signature Doubletree cookies. It was soooooo gooood!!! My boyfriend loved it. They have a business center, Jacuzzi, heated pool, & a beautiful restaurant/​bar area. I was impressed. The bed!!! OMG, the bed was super comfortable. It was like floating on clouds. The room was cleaned and smelled nice. The only thing that really went wrong was that the TV was very fuzzy & my love and I wanted to watch Law & Order. Needless to say, they fixed it right away! So what was a problem was no longer an issue. They were on it! While there, we ordered room service! It was done in 20 – 30 minutes & was actually pretty tasty! We were satisfied and happy we didn’t have to go anywhere. Later in the night, we ventured to the pool. It was nice, heated, & there was no one there so we had it all to ourselves on Valentine’s Day. We had fun! :D We tried out the Jacuzzi too. It was nice but I got a little hot! I had to get up out of there. Lol. It was like a damn sauna. All in all, I had a great night! The staff is super nice and they even let us borrow a snow scraper to clean off our cars… and a cookie for the road. Now that is what I call service: D
Favs: Everything!
Would Change: Nothing! I had a great stay!

Really good hotel. I’ve stayed here a number of times on business and it’s a nice place. Wi-​fi is alright, not the best, but not bad. The place is clean and quiet. The executive lounge is nice, as is the bar downstairs. Only issue is the same one I have everywhere else. Terrible pillows on an otherwise comfy bed. Sadly, this place is too expensive for our new travel policy, so I won’t be back.

Our four day stay at this Double Tree was excellent. We arrived around 9:45 on a Friday night, we were welcomed by a friendly smile and a delicious, warm, cookie (yes, those cookies were that awesome!!) After traveling for 6 hours we were ready to hit the sack, we stayed on the 5^th floor, room 532, as soon as we entered our «honors» hotel room, we went straight to the bed, it was so comfortable. It was the perfect ending to a stressful traveling day.
The next morning, after using the hotel’s fitness facility, (which is nice but not well kept) we decided we need a good breakfast so we went downstairs to the bar/​restaurant area, handed the waitress our «Free Breakfast Buffett Tickets» and indulged! I have to be honest, it’s not exactly an A+ Buffett or even close to a «gold members» Buffett as you can imagine but it was tolerable. The best part was probably the blueberry muffins. Thank God it was free or you would be paying $ 27.00 every time. All in all, I enjoyed my time here, it was very nice, customer service was great, and the location was not bad at all. If I had to, I would stay at this hotel again, no question.

I had to travel to Sterling, VA for business and it was recommended that I stay here in the DoubleTree in Sterling as it was very convenient to the office and they offer a shuttle to the airport. Upon checking in, they gave me a delicious warm cookie. I wasn’t expecting that — but as the gentleman was checking me in, it gave me a moment to pause, eat my cookie and look around the lobby. That immediately gave me a good impression. The service has been fantastic, great internet speeds and the king-​sized bed was extremely comfortable. The bathrooms were amazingly clean and the shower had wonderful water pressure. If you’ve ever stayed in a bad hotel — you know how lackluster the water pressure can be. I don’t know if that’s important to you — but for me, it can make or break a hotel stay. I’ve stayed in quite a few hotels over the years but this was the first time I’ve gotten to stay in a DoubleTree. I’m a huge fan!

Great staff, clean rooms, comfy beds, and an ATM in the lobby — what more could you ask for? I was quite pleased with my stay at this hotel. The bed was great, there was a mini-​fridge in the room, the room was quiet even with a bit of white noise from the nearby airport, and most importantly, the room was CLEAN! I got a good price on Hotwire ($ 84 a night), but I believe
has an offer for $ 88 a night as well, so the price was reasonable. The only minor issues — the breakfast buffet was mediocre and overpriced, and the water pressure for the shower wasn’t great. But overall, the hotel was excellent and I would stay again.

The beds on the concierge level are exceedingly comfortable. It took some convincing to get the wife out of the bed! Breakfast is better than any I can remember in recent times. The warm cookies on checkin were a nice touch.

We absolutely loved our stay! It started out with our shuttle driver George. His friendly warm smile made our ride to the hotel very pleasurable. Check-​in staff continued on with the experience with a warm cookie and some bottled water. Our room was clean and comfortable. The indoor swimming pool was the perfect temperature and very clean. We had dinner in the restaurant and the bartender Bill served us. Again, such friendly staff. He brought the chef Naim to meet us. We made a few special requests and he was able to accommodate us perfectly! We only stayed one night at the hotel, but my family said they would definitely want to come back.

Stayed at this location during my visit to DC and so glad we did. The staff was amazing from accommodating us back and forth to the airport, local shops and restaurants etc. Our friendly greeting received was nice as well as the warm cookies, nice & quiet hotel and breakfast bar. Although housekeeping could use some pointers as apparently as soda exploded in my room and I cleaned the residue when I arrived and the breakfast area not fully stocked on our 2^nd day. Overall I still give this hotel 5 stars and would recommend this hotel and its area.

Great stay. Large rooms, warm cookies, and a very friendly staff. I was stranded in DC due to weather on the east coast, but the hotel staff made my layover feel like a retreat. The executive lounge was especially great. I spent most of my unexpected delay working from their comfy lounge. Plus, the free airport shuttle made transportation to and from the airport especially convenient. Stop by the hotel bar and ask for Bill. Great service and friendly conversation.

Nice newer Doubletree. Rooms are ok, but water pressure in the shower is laughable. Large group of kids here as well, very noisy… I know it’s not the hotel’s fault, but it does go for how easily noise transfers. Also, fitted sheet won’t stay in place on the bed. Overall, good value for the area but not perfect.

Very Disappointing experience during my wedding here. My fiancé and I meet with the manger of catering a few months ago before we decided a a location for our wedding. My concern was not having sufficient food served to our guests. She explained that would never happened because there’s an onsite kitchen, Well Out day finally arrived on Oct 4^th. Our guest booked 22 rooms for 2+ nights. Our Rehearsal dinner was also scheduled at the Doubletree. Friday’s Dinner was perfect but came Saturday our Wedding day, there was a shortage of Food during the cocktail hour, It was not replenish and my guest were hungry (remember this was not suppose to have happened).
_​The Bridal party cocktail not not provided with enough food in the space which were reserved for us, once the sesame chicken were finish, it took 20 minutes for another tray to appear and this time it was replaced with chicken fingers (no where on my order were chicken fingers except the 3 kids meals ordered)
_​The ceiling leaked during my ceremony which sent my niece scrambling for a trash can.
_​The entire day of the event the banquet Manager never checked in with me (or my girlfriend who were assisting) to see if we were okay, and when I inquired I was told she had left around 7PM (But she found the time to show a prospective client out space when it already setup for our occasion .
–The pullout cot in the room linen was not changed and had someone’s hair all over the sheets, when we called for a clean set and showed the attendant the sheets, his comment was ‘oh they should have change these sheets’
_​providing false information in regards to the breakfast since I wanted to cover the cost of breakfast for my guest staying at the hotel, I was told the discount they could offer us were $ 13.00, well that was the actual cost of the buffet and not a discount at all. Overall I am disappoint in the service, before the signing of the contract we were told what could have been accomplished, but on the actual day none of it actually happened.
The sad part is that no one has reached out to us to inquire if everything for our day were as expected, if we enjoyed our stay, if our guest were comfortable… nothing at all even after a complaint was left at the front desk with the manager on duty on Sunday Oct.5^th. I have stayed at the Hilton family of hotels many times over the years, but I would not recommend this venue to my company after this experience. I would not recommend this venue to anyone at this time. A true disappointment.

We stayed here last weekend for one night just to get out of the house and find an indoor pool for our 4 year old since our neighborhood pool closed. Because this hotel does mostly weekday business with conferences and airline employees there are some great rates to be had on weekends. We got a King room on the Executive level which was not huge, but had enough room for us for one night. The bed was so comfortable, I would have happily taken it home with me. Check-​in was quick and the nice young woman working the desk made a friend for life when she handed over a warm cookie to my daughter. Another nice young woman the next morning when we checked out also made a friend for life when my daughter asked me «Mama, can I have a cookie?» and, before I could say «No, those are just at check-​in» she handed another cookie to her. Between the cookies and the swimming pool, I think she would be happy if we just decided to move in to the Doubletree.
We enjoyed the rate-​included appetizers and drinks in the lounge and the breakfast buffet the next morning, both were surprisingly good for hotel fare. The food was also reasonably priced for the items that we bought in addition. All the staff were friendly and the whole place was clean and quiet. The bar/​restaurant area is a nice place to relax, watch a game. The workout room is actually pretty decent for a hotel, much better than the last hotel we stayed in where you could tell it was more of a «we checked that box» effort. We had such a nice time and it was such a good value that we will probably make a point to come back again for another little «staycation» or use the hotel Park n Fly program for Dulles.

I stayed here 5 days this time and 5 days a few months ago when I was in town. The rooms are clean, the beds are comfy. Breakfast buffet mediocre on the hot food, but does offer a decent variety including fresh fruit. No flavored creamers for coffee. Hotel staff is courteous. My bedroom door would not close all the way when allowing it to swing closed, which did have me worry a little as the cleaning staff could forget to close it in full.

I only go by to purchase canisters of ‘The Cookie’. The other night I went to the bar and was greeted by Sylvester in a very welcoming manner. Since I wasn’t staying at the bar, I gave my seat at the counter to a couple looking for a place to sit in the really busy bar. Sylvester delivered my cookies, took the check, and processed payment and gleefully brought it out to me in the lobby. Customer service from the front desk staff and the bar are always great, but Sylvester definitely made me feel exceptionally welcome. I could have just chilled out there for the rest of the evening.

Stayed here again last week. Another great stay. Had room service two nights of my 4 night stay. Very good food and prompt, friendly service.
I would have given 5 stars, but there was a large high school group booked in the hotel. The kids were polite and quiet, but it was actually the chaperones that were noisy! Had to call down twice. Yes I know, not the hotel’s fault, but a little better communication could have helped. Because of the kids all checking out on the same day, my room didn’t get serviced until almost 5:30.
Would definitely stay at this hotel again!

My daughter and I stayed here for 2 nights.
The beds are freaking amazing — that is the only reason I am giving the hotel so many stars. That is the big selling point to any hotel :)
The 24 hour shuttle to the airport is very convenient (curb 2H) we used it a few times to catch the bus at Dulles (curb 2E, bus #5a, $ 6) into DC.
We had dinner downstairs on a Sunday night. The waiter (albeit nice) was just too «busy» — there was maybe 20 people tops in the restaurant. The burger I ordered was way overcooked, the fries were cold, and I had to go up to the bar to get a refill on my soda after our waiter kept forgetting. I was really unimpressed by this.
Monday morning we ordered room service — the food was good — the waiter was late with the food (not a big deal for us) but when he did get here, he was very cold, and obviously irritated. Again, unimpressed. The room service waitress in the evening was so much nicer! It was a pleasure to deal with her!
Front desk staff was helpful, and the other hotel amenities were very nice, and clean. I would stay here again because you completely melt into the bed!

After spending 3 nights in Maryland at a Hampton Inn on the hardest bed in history, I was so happy to arrive at my favorite hotel. Next time I am in the area I will happily drive a long distance each day just to stay here.
Plain and simple — the beds. Oh, the beds! So fluffy and comfortable and awesome. Seriously.
The staff is also pretty friendly, the hotel is clean and the Wegmans café is close by for those healthier meal choices. It’s a big win.