Dunkin’ Donuts

Yeah I don’t know if the employees are dazed and confused but got my order completely wrong today, and it was slow ! Get it together please.

It’s lunch time but since I haven’t had breakfast I decided to order a breakfast sandwich. the veggie egg white sandwich is tasty. Just the right amount of salt. It would be awesome with salsa. Liseth was my cashier and she explained the difference between a cappuccino and other hot drinks. I’d return.
Upon further review, I’ve changed my mind a bit on the sandwich. I didn’t like the flatbread. Tasteless. Dropping my rating to 3 stars.

I’m a huge Dunkin fan and this one is local. But it’s really not the cleanest Dunkin. The picture was a Saturday afternoon– not a busy time. Really? Just clean up a little. Otherwise I love pumpkin coffee.

I have only had an iced coffee at this location. Out of the two we ordered they only messed up one. They were happy to fix it though once we pointed it out to them. It is a typical DD, just make sure you have what you ordered before you walk away.

No stars. They lie. Went there b/​c I found out they use almond milk and was super excited. Went there 4 weeks later and the punk staff said they have never used almond milk. Just say you ran out … Don’t lie.

The store hours are 5am-​8pm.
I got to the store at 755pm and they had already closed.
That’s bad management.

I go because it’s convenient and close to my house. Gets really crowded in the mornings and they usually do mess up at least one part of your order every time. Also every time I go I get charged differently for the same things. Isn’t always the freshest either, donuts taste a bit stale. Breakfast sandwiches aren’t bad, I always get the bacon egg and cheese on a croissant and it has been pretty good.

Don’t both stopping off at 6:00am on Saturdays they are never open on time. Time to rethink my early morning coffee

Typical DD, the service is pretty good but if you get there too late in the AM the run out of things since they do not bake on site.
Have a decent selection of things to get but always check your bag; they have messed my order up on more than one occasion.
Good for what one might expect but no frills or anything above and beyond.

This DD is a two minute walk from my girlfriends house so we go here quite often. I keep telling myself it’s the last time but we always go back because it’s convenient. Even though those tards somehow mess up my order almost every time. The food usually tastes like crap that’s been sitting out for days. Like I said the only reason I go is because it’s so close. I would not recommend this place.

Its Dunkin Donuts… you know what you are getting.
However, this place cant handle more than two customers at a time… the service and process at this place is deplorable. I cant even go there b/​c the experience is so negative.
They need to figure it out… I have been to DD’s all over the place and most can handle 10x the traffic with ease and efficiency… this place, not so much.
If you have 20 extra minutes, then by all means, have at it.

I wonder if this location will be out of business soon because the service is so horrible. Takes forever to get a coffee and doughnut — forget about a bagel or breakfast sandwich unless you have unlimited time and patience. Plus, the scre-​ups on orders are a regular occurrence. I will take my business elsewhere.

I used to stop here for my morning coffee fix but changed places about 1 year ago.
The service was never great and sometimes I’d often order a muffin or a bagel and get a donut, so I’d recommend keeping a close eye on your order before it goes into a bag or cup. Stopped in one morning at my old time and received an interrogation about why I haven’t been coming in the morning for coffee.
The staff can be a little odd but the coffee is not bad. Unfortunately, they seem unable to multi-​task and tend to focus on 1 customer at a time. It’s frustrating to watch 4 workers devoted to preparing a medium coffee and putting a muffin in a bag. When there’s a long line and there’s only one person out front, maybe the manager can stop hiding in the back, and help.
The good coffee gets them 4 stars.

So bad! Please put in a Caribou, or a Mug n Muffin!!! Extremely rude staff, when I asked a question about their «syrup flavors» (for coffee) she just pointed to the board (because she can hardly speak English) however they only had a few listed when they had a ton of other flavors, just not listed on the board. I have given this place 5 times now since I live in the area, and by all means will not go back. It seems that the majority of locals avoid this particular shop for multiple reasons, and I COMPLETELY agree. Also that you have to ask for creamers (which they always hand you ½ n ½) where as ALL the other coffee joints I frequent already have them in carafes with multiple options to pick from! Such a pain and never a pleasant experience!

Wayy tttttooo sssllllloooooowwww!!!

I live within walking distance of this store. The service is terrible, and a few members of the staff are actually confused about what they even sell. Two different employees have incorrectly told me that they didn’t sell pumpkin iced coffee… even though I had just purchased some earlier in the morning from that exact store. I said, «Yes, you do. Did you run out of stock?» She replied, «No, we don’t carry that at all.»
I avoid arguments with people who serve me food, so I just said okay and walked to another store. I came back in about 30 minutes later. When I returned, there was a different lady behind the counter. I rolled the dice and asked for the same pumpkin iced coffee they supposedly don’t sell, and hey! Look at that! They miraculously started selling it again.
The inventory confusion happened one other time with another employee. I have no idea if they were just lazy or genuinely ignorant. Another time, I was told that the pumpkin syrup and milk are mixed together at the factory, and so I couldn’t just have pumpkin syrup in my coffee. That is also untrue. I don’t get it…
Also, there can be four people behind the counter, but the service is always terrible (slow).

This Dunkin’ Donuts is SO bad. I live right around the corner and have been in maybe 4 times. I have regretted going there every time. Always a long line. One person takes the order and your money then you’re told to go stand in the corner. Your order comes out one this at a time.
Basically its MASS CHAOS.

Everyone loves Dunkin Donuts. What? You don’t? Liar. Everyone loves a delicious donut and a nice cup of coffee.
Would you like to know what people don’t like? Bugs. Unless you’re an Entomologist, you don’t like bugs. And even Entomologists don’t like bugs in/​near their food.
This DD has a fruit fly/​gnat infestation that is out of control. I popped in this morning for some coffee and a donut (What? I deserve a treat sometimes). Everything was fine until I went to get a straw (don’t want to stain my teeth) and saw a gaggle of flies on the wall. And by a gaggle, I mean a go-​zillion. VOMIT.
When I got to my destination, I took one bite of the donut and then threw it away because I kept imagining little fly eggs in the donut and then in my stomach.
Bottom line … Tragic. Don’t go unless you want to turn into Jeff Goldblum in The Fly.

This is our local DD, the one we avoid at all costs.
The only reason it receives two stars is because, on occasion when we are able to purchase donuts they are good.
That is it.
The service is abominable. In the three years we have lived near this DD we have yet to be able to go in, be served and leave in under 15 minutes. Unless we have extra time and don’t mind waiting then we frequent another DD.
The worst offender in the customer service catagory is the eldery Asian woman behind the counter. I don’t mind that she doesn’t speak English, she appears to understand customer’s orders, it is just that she is slooooooooow and impatient if you don’t order «NOW» after standing in line for 15 minutes. [And the line is always 3 – 4 long — not a big line, just they are slooowwwwwwwwww]. The minute you hit the counter you had best have your order ready or she will walk off — the problem is that while you are standing in line you cannot see the variety of donuts due to the configuration of the counters, so you can’t decide until you are actually at the counter [without other customers in front of you].
It is coffee and donuts but they can’t manage to speed up service.
Our worst experience? We went on a Sunday afternoon to pick up some bagels and cream cheese for the next morning and there was a sign on the door that said «Be back in 15 minutes.» We waited and they did reopen in about 20 minutes, but the high school aged kids who were running this DD that day had obviously been outside the back of the establishment for a «smoke break» that afternoon. I know they are incredibly slow on Sunday afternoons, but it was unacceptable to close for that reason. [and I don’t mean cigarettes — the stench was pretty noticeably.]
As I said, we only go if we know we have time to wait… and wait… and …wait.

This is painful; IF I were rating the coffee, I would give a KAZILLION stars. However, I am rating the experience I got /​get from the store, so I must rate accordingly.
Several months ago, this store went under a slight physical renovation, and with that, they must’ve also changed their staff. Ever since then, the service has been increasingly bad. This evening I stopped in for a little caffeine jolt and was pleasantly surprised that the kid behind the counter did a good job.
One morning, I stopped in for coffee and as I was getting ready to order, a woman who was walking out as I was walking in returned to the counter. She says, quite angrily, to one of the people behind the counter, «EXCUSE ME, I think the guy that made this cappuccino has never made one before. It’s LIMP!» Oh snap! *Ahem* This poor woman had a large cup in her hand with the lid off, and indeed, her cup was half full and the foam was, well, limp.
There’s an older Asian woman that I haven’t seen in a while, but she is pretty efficient. There was a young African American guy that worked there and he was straight busy! Always got orders right and served ‘em up quick! Too bad I haven’t seen him in a while. All I usually order is a medium coffee, cream, and 2 Splenda. How hard is that. However, when you place your order and someone asks back, «Splenda? Not sugar?» It just makes you want to ask if the two sound the same and I just don’t know it. Sometimes it’s stirred, sometimes it’s not. Grrr… I just smile and bear it.
I dunno, sometimes I will drive to another DD location instead of the one that’s like 3 minutes from my house just to avoid the hassle of this particular location.