Jenkins Restorations

I had a great experience with Jenkins. I had a tree fall on the house after a rain and wind storm. USAA sent out a different restoration/​contractor that I did not feel comfortable with and stole things from the house while they were there. I reached back out to USAA and cancelled that company and scheduled an appointment with Jenkins to come out. Colin, my project manager, was AMAZING. Great with communication, follow up, set expectations with me etc. Honestly, I didn’t have to worry about what was going on as I was always informed of the progress. Everything moved along quickly, including county inspections. When I did the walk through, I identified 1 or 2 small things to get fixed and Jenkins was out that week to correct it and make sure I was happy with the work. Jenkins went above and beyond for me in my home repairs and made sure my son and I were back in our home ASAP. I would definitely recommend Colin, his team, and Jenkins to friends and family!

Stay away, totally dishonest and underhanded company. Worst experience of my life. Can’t believe that a reputable company like USAA actually continues to work with them. They tried to rip us off everywhere they possibly could. BEWARE.

Our Insurance put us in touch with Jenkins after we filed a claim. Immediately I jumped on Unilocal to check out the reviews and things didn’t look so bright. However I thought I would give them a go since they were recommended by insurance and I thought that they would be better in tune with them. I was wrong in thinking this. After the initial visit I was told that they would have their estimate to our insurance co that evening and would have the final estimate hashed out by early the following week and could start work. I received a call the following Monday that they needed to come back out. Then the following Thursday (the estimate was still not in) I received another call with a question. It took a week and a day for them to get their estimate together and in to insurance. My adjuster called me after she received their estimate and said that none of it made sense and that she had reached out for clarification, but was not getting any communication back. I had also tried to call and nearly a week went by with no return. Our insurance put us in touch with a new contractor and now we have to start from scratch. 2 weeks wasted.

USAA suggested this contractor after our basement flooded to do the reconstruction. They sent the estimator and they they submitted it to our insurance for the quote. We hadn’t even signed a contract or discussed what was going to happen and the insurance company had cut a check to them. I contacted Jenkins to find out when would discuss what was going into our home because we didn’t want carpet back in a basement that had the potential to flood again and Jenkins’ Estimator basically told me that I couldn’t afford tile but I could afford 1.49 a sq. ft. in carpet and .45 sq ft. in padding. Problem because that carpet that was destroyed wasn’t 1.49 sq. ft. carpet. Looking at his estimate, the estimate was all labor and over head and little to do with the materials and supplies so they were gouging me. He sends over a contract and tells me this needs to be signed before work can commence on Monday and submit $ 1000 deposit. I tell the guy, hold on we haven’t even discussed what your plans for carpet or paint or any of the work was going to be. He tells us we can meet with their carpet guy first before we sign contract. Next thing we know we get an email from him to sign contract, submit 1000 $ deposit and then we can meet with their guy. Granted that is the short of what really happened. No customer service on return calls, Had to basically deal with emails. I don’t appreciate being treated like I’m an imbecile. So I made a call to my contract and talked to USAA and told them my concern and disdain for the way Jenkins was handling the matter. How can you tell a customer that they can’t afford something but yet their overhead was literally 80% of the job. Talked to my own contractor got my quote which was far less than Jenkins in labor, got our own supplies and now getting the job done my way with porcelain tile
USAA tried to take 30% for depreciation from the quote from Jenkins away from us and fought them all the way because they sent us a crappy unscrupulous contract. How can you depreciate from a quote that was given to you and we are only trying to get the work don right. In the end they saw it our way. Check for Jenkins was cancelled, thank goodness.
If it doesn’t seem right and the contractor treats you like your dumb and trying to force a contract on you. GO with your gut and fire them before you even get started.

This is my second review of Jenkins. This time I am commending them for following up on their original work. My house is on a lake and occasional high winds take their toll. A portion of their original repair was damaged again.
They had some difficulty matching the original work, but took the time to get it right, all covered by their guarantee.
Thanks Jenkins Restorations and Chris!!!

Woke up to massive flooding in my kitchen and the water was pouring in through my basement ceiling. This company was sent to us by our insurance, amica. The company was very professional from the beginning with timely phone calls and the equipment our technician had was clean and looked new. The guy who came to us, Ricardo, was amazing. He was very thorough and present to work with. In less than four hours he’d pulls down the falls ceiling, pulled up the damaged floor, sideboards and pieces of the cabinets. He was very efficient and friendly. He left a number of fans and dehumidifiers here and will be back in three days to check on them. After what seemed like a disastrous morning, I am very impressed with what Ricardo was able to come in and do.

I am closing out my comments/​review by way of commitment to Jenkins. The facts and frustrations remain accurate in previous posts unfortunately. What I can offer is the fact that once a new manager took ownership of my problem, resolutions were speedy, well communicated, and reasoned which helped ease the close out of their efforts. For this I am grateful. I now have a check in hand to apply towards their damages/​cleanup.

Hartford Insurance contracted this company to restore my marbling flooring. My experience was one of the worst I have ever encountered. A scheduled estimated was completed and terms were agreed upon, then Aaron, (man this dude is rude, disrespectful, and very unprofessional. He needs to be terminated immediately) called and nsulated me verbally. After going through all of the channels with the insurance company, the day Jenkins was supposed to come out to start the work, I received a call from Aaron stating that the amount of payment is too small for their company. I responded «why did you extend and estimate, and schedule appointment to so the work. DANIEL was the guy who did the estimate, stay away from him too. He is incompetence. He lacks comphension and customer service skills. You can never reach anyone and the you business it is not valued by this company. Maybe I should have read the reviews BEFORE I moved forward with doing business with this company. CUSTOMERS BEWARE.

USAA contacted this company to repair our home after a busted pipe. Our general contractor Brandon Powell must think I’m stupid because he continued to send the same crew out to do awful work. We finally complained to usaa and almost everything has been fixed now. A 2 or 3 week job took 8 months because of a lack of oversight. This company took advantage of our kindness and has made us distrust all general contractors. The revised estimate they just submitted contains about $ 5k of work they did not do. I told them and USAA about it, this company seems to think I’m still stupid and will sign off on a check for work they didn’t do. The whole situation probably would have been worse if USAA wasn’t footing the bill. They do apologize a lot for being awful but that does not make up for being bad at their job…
Please think twice before picking this company!
I do want to point out that most of their sub-​contractors are very good at their jobs — which is probably the only reason this company is still around. Specifically, Pride VA painting, Amber floors, and Star movers. These 3 sub-​contractors did excellent work, and did it right each time. The problem is that you as the homeowner need to schedule almost everything! A general contractor’s job is to supervise, which Jenkins failed to do. This company basically takes a huge mark-​up for being a rolodex, save yourself the time and stress and contact the sub-​contractors directly.

Terrible company. I made the mistake of using them when we had a major flood in our house. Project manager was not knowledgeable of the work being done and did not communicate well with his team of contractors who did the actual work. Four years later after initial work was done we notice that the drywall and patching is basically coming «undone» and well have to fix it ourselves since Jenkins only offers 3 year warranty on labor. Had them come out to look at damage and told me they would get back to me. It’s been a month and no response. Terrible company. NEVER use them!!!

The subcontractor who did the work was great. Fast, honest and professional.
That being said, you need to be careful when dealing with any contractor, and Jenkins is no exception. I say this because certain aspects of the job, as originally quoted and listed on the contract, were not performed and the Jenkins representative intended to charge me for the full amount, including the work that was not done, until I called him out on it. He even went as far as to lie to me, saying that he had told the subcontractor to do certain aspects of the contract when my wife witnessed him telling the subcontractor NOT to do it. In the end, they adjusted the final invoice to reflect the work actually done, but only after I said something — if I had said nothing, they would have never volunteered that info.
Not to mention, they never came out to inspect the subcontractors work once it was completed.
I will be looking elsewhere from now on.

I called this place given its high rating here, but I was soon to be disappointed.
The estimator showed up properly and was very courteous and had presented everything in a professional way. After they took measurements, I was told I would get an estimate on the repairs.
This is where it all goes downhill. The estimate they gave me is very unprofessional. Sure they use the same software, but they really muck with the numbers. I originally trusted the estimate, but I soon realized I was duped. I was ordering custom closets to replace the ones in my bedroom. I didn’t have measurements and decided to use the measurements provided in the estimate (I am using the actual wall to wall measurements) as shown in the drawing. When the installer comes in, he was appalled by how poorly they measured. These «professionals» even measured with a laser measurement tool. In one closet alone they were off 6 inches and the other closet they were off by 14 inches.
If they were off by over a foot in one measurement, what else were they off by? I decided to test this myself by buying one of the laser measurement tools they used from Home Depot. These devices are accurate to about ¹⁄₁₆ of an inch. A LOT of measurements are off. The ceiling they marked at 10 FEET. I took measurements of the ceiling from 5 different points my home and they all read at 8.5″. Some walls were measured 6 to 1.5 Feet longer than they were. All of this goes into how much they are charging you.
After being in disbelief, I began checking the rates they were charging. Sure, I understand that General Contractors need to charge additional money as they have more overhead.
I needed about 700 Sq. Feet of flooring replaced and they quoted me at 8,000 (with material) dollars to glue down and replace the wood flooring. I called a highly rated flooring place on Unilocal and they would be able to do it for around 3,000 (Without material). Jenkins would charge 6.17×20% Overhead per Sq. Ft to lay down glue vs the very reputable flooring would apply the flooring glue it for 2.50 per Sq. Ft.
The moment you start questioning the numbers and not paying exactly what they want is the moment all communication shuts down. They were initially very responsive, but after I decided I didn’t want to pay 20% overhead on construction material and purchase it myself, they stopped responding. The manager that I worked with literally gave no notice that he was leaving on vacation and didn’t respond to me for nearly 2 weeks. I had to call Jenkin’s subcontractor to figure out what was going on.
Even after he arrived back from vacation, he didn’t respond for several days even after trying to call or email him several times. I called Jenkin’s office and the receptionist said they should be responding within 24 hours. I am getting responses on average 3 – 4 days later with 1 call and a emails a day from me.
I spoke to the manager last week and he said he would send out a revised estimate without the materials included on Monday, but today is Wednesday at 10 PM and he has not said a thing.
I am taking my business elsewhere. I strongly do not recommend this company. If you do choose to work with this company, be very vigilant on their measurements and rates. Make sure they are competitive with other local businesses. From my experience, they were way off. Had I chosen them, I would have been throwing money at them. Thumbs Down.

First off, be careful of other companies in the NoVA area with a similar name. Check that the company address is in Sterling and the logo is a blue and black JR or green and black JE (not a tree). They are not the same company!!! I found this company through an online search but almost called the wrong company on the phone because their names are so close and the website address is also close.
This company was outstanding! We had mold damage in a home we rent out that was not noticed until it was a major issue. The response from Evan Cook to take care of the remediation was nothing short of fantastic. Two rooms were stripped down to the studs on two sides and parts of the ceiling was removed to fully take care of the problem. Evan explained everything that was going to happen and responded to emails and questions right away (even on weekends when I wasn’t expecting an answer). Evan worked with me and my insurance to make sure things were done correctly. He made this very stressful situation much easier to handle.
Then, with rooms being demolished, I needed a restoration crew to put the house back together. This company does it all. Branden Lutz took over after Evan was done and showed the same stellar professionalism and execution as I received from the first crew. Same quick responses to my questions and requests (even on weekends again). Made sure I understood all that was going to be done and coordinated with Evan to have his work start as soon as possible to limit the waiting time to have the house complete. The rooms look great and I have a house again! I couldn’t be happier with the service I received from these two contractors from Jenkins. I would definitely recommend them to others.

Our insurance company recommended Jenkins for the insurance work that was being done. Jenkins had one of their project managers at our house to look over everything with the insurance adjuster. Mold/​water remediation was completed by another company. We lived for 6 weeks with a 4’x8’ hole in the floor looking into the basement. Yes it took them 6 weeks to get someone out to make our kitchen safe to walk in.
The project manager was at our house 4 maybe 5 times. The first time was to meet and sign the paperwork that we would use them, once to introduce us to his sub contractor that would do the work and take measurements, once to do final walk through of the siding, once to do final walk through and maybe 1 other time. This was a project that due to other issues with his subs to include Reico kitchen and Bath, took almost 9 months to fully complete. 4.5 months of that the PM should have been at our house for stuff.
I managed most of the project myself. The PM had me deal directly with the siding folks (who were awesome) and scheduling the other subs. I just did it because it got to a point where it was just easier, even though Jenkins was taking their cut.
The cabinets came in wrong, when I called the PM he said… it will just be easier if you deal with Reico directly. Basically he didn’t want to bother.
At the end of the project, after being told the whole way through that we were good on budget (my wife wanted to upgrade some stuff and we paid for stuff out of pocket) the PM claimed we were $ 2200 over budget and that didn’t include work that there was money for that was never done. We didn’t have anything done in the basement because all of a sudden we were over budget. I asked for numbers on where money was spent. He couldn’t provide that. I talked to the PM’s manager who basically blew me off until I contacted Jeremy Jenkins.
Their office was supposed to take care of all the paperwork with the mortgage company. They screwed that up too. I ended up having to deal with it. Luckily my mortgage company was very understanding of what happened and was super easy to deal with.
In the end the area manager couldn’t figure out what numbers where, couldn’t provide anything showing where money was spent and how much. They finally sent us a check for the money that wasn’t spent (or at least they couldn’t figure out where it was or wasn’t spent).
Be careful when being billed and ask for all numbers and DO NOT give them any money until they provide them. They wanted me to write a check for the $ 2200 but I wouldn’t without the numbers. Then they submitted a supplemental to my insurance company and never told me about it. Of course I found out cause I needed to sign the check. I looked over the paperwork and one of the things they wanted me to pay for was listed on the supplemental (twice).
Unless you are doing an insurance job and they require a general contractor to manage the project do it yourself or find someone else. Save the money by not having a GC take their cut.

Let me first say– water mitigation– YES. Similar to others posting– USAA refers for water mitigation, but they let us choose our restoration company. The mitigation was done in one day and we were pleased. Once they told us they also did restoration, we were obviously inclined to use them (we believe it may have been a subcontractor). At that point our whole experience went down hill FAST. We have lost track of time at this point but it was a week and a half of drywall, painting and patching, followed by two days of flooring (one additional day of drop off). They would show up late, and leave sometimes well after 8pm (once almost 10pm!). When we informed the company we were not pleased with the work at what we thought was the end of the job, no one came out to check the work or progress, instead the same workers came back for another 3 days (25 hours) and «fixed» the issues. Some of which are still not fixed and we are done with this company altogether. Their flooring company was also cheap labor. We have been prisoners in our house for what feels like 3 weeks, and we spent 12 hours yesterday CLEANING up the mess their workers left behind: trash, water bottles, condiment packets, dirt, rubble, boxes, wrappers, and even a pair of pants.
Mitigation, sure. Restoration– no.

I called to get a padding and carpet repaired. It took two days just to schedule the estimate. And then it took four days to get the actual estimate back. Then another week to get someone to come out and perform the repair. Not very possible.

I’m not sure who all wrote in for the reviews… friends of the company… but Jenkins Restorations is ANYTHING but quick and professional. I live at Dominion Valley Country Club, and our gate house was run into by an SUV. This happened April 14^th, 2014. It is May 20^th, 2014, and we just got an update that Jenkins Restoration hopes to get approval from PWC inspections within the next two weeks. Really… as an Architect who works around the US (85 different cities) PWC Inspections is the quickest and most organized I’ve EVER worked with. When I called PWC Inspections… they gave me the case # and said they were waiting on Jenkins Restoration. To Jenkins Restoration: you might be able to fool an HOA, but the residents aren’t fooled! GET THE WORK DONE!

Water heater flooded my basement and they showed up within hours. The guy who ripped up the carpet, took the photos and who came back to pickup his fans and dehumidifier was nice and very professional. The project manager assigned was Ben and he did a really good job at assuring me everything would be fixed and done to my satisfaction. He even came back to get my broken water heater because USAA told me I should hang onto it and then their claims folks said anything older than 5 years should just get tossed because the manufacturer can claim wear and tear. Overall I am very pleased with their company and the level of service that I got from them. Just one less thing to worry about when life deals you a blow.
There was a little snafu with the new carpet installation but Ben was on top of it and we got it fixed from the vendor.

Our experience with Jenkins Restorations was terrible. They could not fix the problems for months. My daughters rooms had ceiling damage so both of them slept in our room for months. Jenkins would claim they fixed it and then everytime it would rain, my daughters rooms would have repeated water damage. On top of that, our insurance company paid for roof tiles (which took weeks to find) and Jenkins claimed that half of them mysteriously disappeared before the job was completely finished. Finally, with all the repeated water damage from Jenkins not properly fixing the roof, we had to use our towels which all became discolored. Jenkins picked them up and said they would send us a check for reimbursement, but they never did. Jenkins Restoration was probably the worst company I ever dealt with and would never recommend them to anyone.

Having read the only other review, I am stunned. Jenkins Restorations were referred to me by USAA as well. My experience, however, was the complete opposite. The project manager was very knowledgable and agreed to also take care of some things which were not being covered by the claim (at an extra charge of course, but that was ok… saved me from taking care of it myself).
The crew arrived on time and started straight away. They went over what was going to be done and off they went. All four were exceptionally courteous and very respectful of my house and its contents. They were also very dilligent not to let my dog out as they were entering and leaving.
The work was done quickly and completely (which was also appreciated) in one day — there was a lot to do.
I have no complaints and would certainly refer them to others.