Olde Towne Pet Resort

Being from Washington state. I was looking for a place to take our little dog for grooming. My appointment was for 8:00 am on a Saturday morning. People were lined up at the door at 7:45. Checked our dog in and she seemed to do fine. The groomer did an awesome job on her! I would have gave 5 stars but they told me she would be done by 9:30 didn’t get her until 11:30 messed up our plans for the day.

This review is for their grooming.
When you call to schedule an appointment, they’ll ask if you would like to book at either Dulles or Springfield. I was able to make an appointment the next morning. I dropped off my dog at 8am and he was ready by 11am. The staff was professional and friendly. Very pleased with the results. Pricing is about the same as petsmart. Plus, my dog always leaves with a cute scarf :). Highly recommend.

I love this place! More importantly, my dog loves this place, too! The staff is amazing. She swims with Colleen who does a great with her. $ 35 for 30 min isn’t bad. It’s great exercise for her (low impact cardio) and she really enjoys it while building her confidence and skills in the water.
We recently tried her with the groomers. They did a great job! She didn’t shake the next time we came in, which speaks volumes to how they treated her!
I can’t say enough wonderful stuff about Olde Towne Pet Resort!

When my husband and I first moved out to Virginia, we were nervous to have to board our dog because we usually had him stay with family. But since we don’t have family near us anymore, we had to find a place to board him.
He’s a a pretty timid dog and doesn’t really like to be around a ton of loud dogs all the time which made it difficult to find a place that had suites and one on one time available and not just a daycare type place.
We had tried a trial day at a different boarding location because they had required a personality test before they accepted our reservation. Long story short, he failed because he became very stressed. The other location recommended Old Towne Pet Resort.
Keep in mind, I was very nervous to leave my dog anywhere because of all the horror stories. I was pleasantly surprised with Old Towne! They allowed me to tour the entire facility, which is huge and very clean. Each time we send my dog to stay with them, all the staff that helps us are very nice and personable. We have gone back multiple times now and we will continue to take our dog there. It is a little more on the higher end side of prices but we think it’s worth it. The only down side is that after they give your dog a spa bath, they put them in a drying cage and our dog does not like it. He rubs his nose on something while he’s in there to the point that it will bleed and scab for several weeks afterwards. I’ve just made a point to request him to not be put in a drying cage anymore.

So, I had received a nice response from one of the directors of the place asking if there was anything they could do after my horrendous experience. No, there wasn’t, because I wasn’t planning on using them again.
Then I had an emergency… I had an issue with my apartment and I was going to be gone that weekend. A friend was originally going to come watch her, but as my apartment was uninhabitable that wasn’t going to work. Since this was last minute, and Olde Towne already had my cat’s records and everything, I decided to give them another try.
Contact the person who had asked if there was anything they could do, got his voicemail, and left him a message describing my past experience, his response, and my booking with them again. Was hoping for a free upgrade to a bigger cage, or an extra playtime, or something along those lines. What did I get? Not even a phone call back. Awesome customer service. But I was in a pinch so I booked her there anyway, albeit, this time without the way, way, overpriced, horrible grooming experience.
So, I let them know that, as she is an older cat, she isn’t comfortable jumping down from higher places, so if they just open her cage and expect her to get down, she’s not going to do it. I also mentioned that the last time she was there she was never out of her cage, because of this reason. They said they would put stairs by her cage, and if she still didn’t get out, they would put her down on the ground. Thanks to the ²⁴⁄₇ cams again, I was able to see that no, they did not put her on the ground. They left the door open, but she was in there every time.
So one day I’m watching and another cat jumps into her cage and starts eating her food. Excuse me? I immediately called and told them that another cat was in my cat’s cage eating her food. «Oh, yeah, he likes to do that. *snicker* Excuse me? On her report card they even wrote that this cat would like to visit mine. You know what I don’t like? Another cat in my cat’s cage, eating her food. Did they happen to feed her again after this cat ate her food? Not that I ever saw. But, hey, glad I could feed someone else’s cat.
After her stay here she started limping. It was minor so I never thought anything about it. It got progressively worse so I started taking her to vets. They actually thought it was an inner ear issue at first, but eventually they figured out it was a disc issue. By this time it was too late to do anything and I had to put her down. Can’t say for sure that it happened at Olde Towne, but it definitely didn’t start till after her stay there. Did she jump down from her cage, even though she can’t jump from high places? Did the cat that kept going into her cage attack her? I have no idea.
Out of desperation I decided to give this place a second chance and it ended up being one of the worst decisions of my life. If you love your pet never board them here.

You know the saying that if a dog is reluctant to go into a place, then you might question why? Well, my dogs run from the car to the inside of this luxurious pet hotel so I have no reason to believe anything other than it must be love. This place is pure luxury for spoiled little fur balls.
I’ve been using OTPR for years. We used to go to the Springfield location since that was the only one even though it was an hour away. Thankfully they decided to open up in Dulles.
Their range of services is extensive. The staff is always friendly. And they aren’t rude to parents who may not be comfortable leaving their babies behind. I’ve called them numerous times to check-​up throughout the day and each time they offer professional, personable, and caring responses.
I can’t say enough good things about this place. Just remember it is not cheap but you definitely are paying for the best.

Took my puppy here to swim last week. The girl swimming with him (she has colorful hair, I can’t remember her name) was great. My dog had not had any water experience and the girl did great with him. My dog does not normally warm up to other people, left the girl with a snuggle and a kiss (that means a lot when you have a very timid dog.)
I have not yet done anything other than the swim here, but the facility is very nice. The staff was very professional. My dog and I will definitely be returning.

I recently had two terrible boarding experiences with Olde Towne-​Dulles. My older dog takes medication (which Olde Towne charges to administer, I get it so no qualm there) and on one occasion I provided extra just in case of a flight delay, etc; apparently the extra medication was too complicated to deduce so Olde Towne over-​medicated my dog. I let that mistake go since accidents do happen, and I believe in second chances. No more! This last boarding experience, they «forgot» to give my dog her thyroid medication for her entire stay (Tues-​Tues). I was told that entering it into the computer must have «slipped through the cracks» during a shift change. I was told that a manger would call me that day to discuss the mistake. Hmmmm. Two days later and there’s no call from the manager. Finally, on that Friday I decided to make the call myself. I spoke with a manager who seemed to be deeply concerned over the phone. He advised he would «investigate it thoroughly» and call me back with the results on Tuesday. We even talked about how I’d like a call even if nothing had yet been discovered. He must have only been «concerned» over the phone in order to appease me. It’s been a week and a half. No contact what-​so-​ever. I can never again trust this facility with my two dogs. I would reccommend you not either.

I have two crazy pups who have major separation anxiety. I’m usually a little leery leaving them in a crate all day because they stress out to much. Im planning a vacation and will be away for several days and want to make sure they are taken care of. A good friend of mine referred me to the Pet Resort so I decided to call and inquire. I had several questions and concerns about my fur babies, I want them to have the best care possible. A lovely young lady named Giyah (I’m sorry if I misspelled) answered all my questions in detail and assured me that my babies would be well taken care of. She went over everything in detail with me and she didn’t make me feel silly for asking a lot of questions! The prices are a little pricey but I’m confident that this place will take care of my dogs’s needs. Wonderful customer service, you gained a new client!

Here’s a summary I sent after boarding my dogs there:
I have had my two dogs at your facility in the past with no issues. I love the facility and your folks seem to want to take good care of the animals.
I had three dogs with you from Thursday to Sunday last week and here’s my experience:
1. All three dogs just reeked of urine when I picked them up so badly that I had to wash all three before letting them in the house.
2. Two dog beds that I brought with me were ‘in the laundry’ when I arrived at the time I said I would be there (noon). I was told that the beds were so soiled that they couldn’t be sure they could be cleaned. I opted to have them thrown out in lieu of taking them back.
3. All three dogs dropped a load of poop within seconds of walking out the door from your facility at noon. This, combined with the urine soaked beds, makes me wonder if they were walked at all that day before picking them up.
4. Two of the dogs have had the runs since they have been home from your facility.
I called to see what I could do differently should I choose to board my dogs at your facility again because something obviously went wrong with this past visit. I was told that ‘these things just happen’.
You guys provide a Report Card which is a cute parting gift, but it gives no guidance on any issues and is clearly perfunctory… as an example, the report card said a dog had fun splashing in the water and playing with his toys during his swim. I watched him on the web cam and there was none of that… it would have been helpful to know what real issues occurred during their short visit so that those issues could be addressed on future visits: for example, it would help to know if I need to arrange for additional walks.
Pretty disappointing review for a bill that was over $ 700.

I had my Lab boarded here for 5 days over the Christmas break and have nothing to complain about except for the high cost. This place is definitely a high end place and looks like a nice «people» hotel from the outside and in, which explains the higher costs. I just did the boarding with walks, but they offer all kinds of other options too like swimming and dog play areas.
I called for a boarding reservation on short notice and was told they were booked full (no surprise for Christmas when people are traveling), but would give me a call if anything opened up. Sure enough, they gave me a call a few days later when a suite (yes, they are called suites here) opened up.
Checking in was fast and efficient and very thorough, which was appreciated since I was catching a flight. Picking up was the same. My dog was very happy, well adjusted and clean upon pick up after spending 5 days in boarding. He has actually been noticeably calmer at home too since the stay.
A very convenient place for those flying out of Dulles and needing to drop off for boarding. They gave me a 10% military discount as well, which was very much appreciated.
4 Stars instead of 5 only because of the high cost.

If you want your dog treated better than he/​she is at home, take him here. It’s not the cheapest kennel, but their care and concern for your dogs makes it worth it. I have left my 12 and 13 yr old dogs at both locations and have had a great experience at both. The check in process is thorough so don’t try to cut your drop off/​airport departure too close.

This place gets 2 stars because the facility is stunning and the people who work there were very nice.
They lose 3 stars because of shady business practices and a lack of competence among certain staff members.
After my dog was bitten at his daycare with absolutely zero provocation, I was looking for an alternative place to take him in the event of him needing an overnight stay.
When I called in to ask questions and set up an appointment mentioned that he was afraid of large dogs due to the aforementioned incident, and asked if it would be possible for him to run around with the smaller dogs. The person I spoke with on the phone said it was no problem.
When I got there, I was greeted by a young girl who said sure, she could put my dog in with the smaller ones, but there was a malamute in there already. Malamutes are notoriously aggressive, large dogs. When I asked why he was in there, she said that it was because he’d been too aggressive with the other big dogs.
And you think it’s a good idea to put my recently bitten dog in there with him?
She kept pushing the issue, and patronizingly told me that she knew what she was doing, because she’d been working with dogs for 7 months.
When I asked who was going to cover my dog’s vet bills in the event that her judgement turned out to be as flawed as I knew it to be, and she paused before stating that it would be my responsibility.
When I called bullshit, that in the event of something happening on this supposedly upscale establishment’s watch, it should be their responsibility to cover the vet bills, because it was their screw up and their poor judgement that got my dog injured.
She kept disagreeing, so I asked to speak to a manager.
The woman who came out to patronize me was even worse.
If you are filthy rich and have no problem dropping off your dog at a place that displayed some very, very irresponsible and poor judgement when I was there (putting dogs in a dangerous situation with a large dog that had displayed aggression but was allowed to stay), and have no problems paying vet bills when their incompetence leads to your dog becoming injured, then, by all means– send your dog here.

I have been taking my two min. dachshunds to the Olde Towne Pet Resort — Dulles for about 1 ½ yrs and I have been very pleased with all the services they offer. Started out with doggie day care. First of all, the evaluation is free unlike some day care facilities and the cost of day care is comparable to other local day care facilities. Go early in the morning so that they can put your dog in a room first, and then they will introduce dogs to them. This is less overwhelming to the new dog. I was able to watch the process from a one way window with a staff member who answered all of my questions. My dogs love the day care and the staff who are with them. I also like the number of staff to dogs ratio in the day care. You get a report card which tells you the other dogs that they play with and comments from the counselors. Nice touch. Best of all is the web cams so that you can watch them while in day care — although I find myself watching them too much rather than getting chores done.
My dogs have been swimming there, and all the swim instructors have been great since they are not traditional water dogs. I have also had them in behavior, agility, and Pawlates classes. Kenneth Pilcher, the trainer, is wonderful — you can tell how much he loves dogs and is helpful with any issues or problems.
I like the variety of activities they offer including having birthday parties. The staff coordinated inviting other dogs that my two play with and their parents, getting a doggie cake, and having the room decorated. It was so nice to be able to meet the other doggie parents and all had a blast.
I have also boarded my dogs there. I have past experiences with some kennels that are horror stories (dirty, smelly, dogs in crates, picking dog up with bloody nose, etc) so I am very particular about where I board my dogs. I like that they are in «rooms» with a nice cot for them to sleep on. If I were boarding them for long time, I would use the luxury suite which has a web cam.
I have found the staff very responsive — one of my dogs became sick while at day care, and I was called immediately.
I highly recommend Olde Towne Pet Resort — Dulles to anyone.

I had a bad experience and agree with another review. I paid for a more expensive suite and only saw my dog twice in 6 days. The camera was never appropriately positioned. I called and asked them to move her bed, which they did then it was moved back in the same blind spot soon after. They put her food on her blanket which I could see. Dogs generally will not eat where they like to sleep. When I picked her up, I requested that the manager call to follow up as not only did I purchase a high end suite with the cam, I also paid for some extras. I never received a call.

We have boarded our dog at this establishment twice now! I was very happy with what I saw there. First, I like the location. It’s very close to Dulles, so when we fly it’s easy to drop our dog off on the way out (and pick him up on the way home).
When entering the building I was impressed with the cleanliness and lack of odor. We have boarded our dog at two other locations in the area and they both smelled. This place does not.
Our dog does not usually feel at ease around strangers. Furthermore he’s kind of attached to us, so combine strangers with us leaving him and in the past he has been quite anxious when we left him places. I might even describe his behavior as terrified. Not at Olde Towne. He was very at-​ease with the staff, and they seem to know what they’re doing. They also let us go back to his kennel with him to see where he will be staying, and that area is also very clean and lacking in odor. They give him a bath on his last day there and he is always clean, fluffy, and happy when we pick him up.
Olde Towne is probably a bit more expensive than other locations, but to me it’s worth it. To be honest, I hate having to spend any money to board our dog when we go places, but as long as we are I like to make sure he is being taken care of. I can trust that is the case at Olde Towne.

Duuuuuudddeee! If I was a pup (or cat), I’d want my human to take me to Olde Towne Pet Resort. The 30,000 square foot facility has lots of space and plenty of things to do whether I needed to be boarded while my owner went out of town, or wanted to spend the day in day care/​day camp, needed to get my hair did and groomed, take a swim, play on the obstacle course/​agility training, or just needed some socializing and schoozing. We both loved the facility because it was clean, bright and cheery with natural sunlight, lots of friendly staff who care about dogs, and did not smell like a kennel aka have that doggy smell! *Fresh air! Ahhh!*
My owner went on a tour while I played in one of their numerous playrooms. I got to meet other dogs and we ran, played with toys, there were stairs to climb and places to hide and lounge when I needed a breather or wanted to rest my paws, all under human supervision, of course and mommy got to watch me on the resort’s puppy cams too! Mommy got to tour the resort and check out their different «suites» which may come in handy in the future: classic (20 square feet «rooms» with 3 walks/​day), preferred (30 square feet «rooms» with 3 walks/​day and playtime), club canine for doggie brothers and sisters, five star (45 square feet «rooms» with 4 walks/​day, 2 playtimes, and webcam with or without window view), and luxury suites (50 square feet rooms with 4 walks/​day, 2 playtimes, webcam AND TELEVISION!). Mommy likes the rooms with puppy cams so she can watch and put her mind at ease and I’d like mommy to put me in a room with a view, please. Mommy also liked the pool so maybe one day I’ll put my big boy puppy pants on and go for a swim with a floating vest and human friend. There are also plenty of activities for exercise and play because a tired dog is a well behaved dog. Additionally there are a wide variety of grooming services to get my hair and nails did, massages, cuddle dates, limo-​van service, photos, shopping sprees if mommy lets me.
Olde Towne Pet Resort spares no details in ensuring us pups are cared for and pampered and that’s something both me AND mommy love! Woof! Woof!

Well I can’t comment on actually boarding my dogs but I can comment on facilities and professionals I had the pleasure of meeting and talking to in depth about the services this huge pet resort offers. There is seriously nothing they don’t do and seem to be able to accommodate all pets and temperaments.
So the offer full service grooming, daycamp, agility course, running companions, pool time, webcams in all rooms so you can view your dog at anytime and people to walk or cuddle your family pet ²⁴⁄₇.
What makes them different than your average boarding facility is the amount of training and professional background all the employees have to undergo in order to supervise your pet. Everything in this resort was designed to be cleaned and power washed quite easily, a state of the art air system that keeps the dog smell out and the fresh air circulating, and a great ability to accommodate picky pooches. They take the time to find out any the little details in order to ensure your dog has a stress free visit by keeping instructions clearly written on each pooches room door. There are even 3 different levels of space you can purchase for your pooch and they are quite understanding about pups staying together if you have two dogs or more.
I’ve never boarded my pets but if I was going to choose a place, this is where I would go. Oh! And I plan to take the agility 7 week course because I was so impressed with the instructor!

Less than one week before Christmas, our usual pet sitter fell through. Our vet recommended Olde Towne Pet Resort. I did a bit of online research and felt comfortable leaving our very spoiled cat there.
From the moment we walked in the door, we knew we made the right decision. The staff are very friendly and obviously love animals. We checked up on our cat via the web cams and were relieved to see him roaming around and playing with the staff.
We returned from vacation earlier than expected and were able to pick up our cat two days early. It was after hours on New Year’s Eve, but the staff was more than willing to accommodate us. The woman on duty in the Cattery was able to tell us all about Owen’s activities over the past nine days. She was very gentle and kind with him, and I noticed that the other cats in the Cattery seemed content.
I highly recommend Olde Towne Pet Resort. Upon returning home, Owen did not show any signs of stress. He was his usual sweet self. We will definitely use them again!

I visited Old Town Pet Resort Dulles for WagFest 2012. The facility is beautiful with a doggie pool and play yard as well as a large, comfy play area for cats surrounded by windowed cat suites. They also have pick up and drop off service to and from your home and are a convenient location near Dulles Airport.