Parc Dulles Apartments

I moved out a few weeks ago and all I can say is THANK GOD the nightmare is over. The staff never has answers for you regarding anything. If you can manage to get them to answer your question, I guarantee it is incorrect and that the next person you ask will tell you something different. Staff training is obviously not a priority here. Not only are they incompetent, they are lazy and rude. They are indifferent to any issues you may have.
***THERE IS A FEE FOR EVERYTHING****. My husband and I were just waiting for them to start charging for the air we breathe!
If you do get tricked into living here, good luck moving out!!! HELLO hundreds and hundreds of dollars in misc fees that NO ONE can explain or justify.
Beyond the staff and fees… the apartments really aren’t even that great. The carpets are the cheapest of the cheap. They look clean on move-​in day, but slowly stains start coming back up. Want to complain about that? Even offer to pay for replacement yourself? HAHAHA good luck. But guess what fees you will have at move out? That’s right! Carpet replacement fees! When the damage wasn’t yours and you had already offered to replace them when you lived there.
I have no complaints about maintenance. They respond quickly and fix the issue… however, its always a quick fix not meant to actually repair the problem.
DO NOT believe the good reviews. I can promise you they are not real. No one I know that has lived here has a single positive thing to say about the complex or the staff.
**********JUST SAY NO. STAY FAR AWAY!!!**********

We have lived here in Parc Dulles since 2014. The property is beautiful and you will simply love living here. It is also close to Herndon where I work. The apartment has very cool amenities. The grounds are well kept and neat. My experience with the staff has been cordial and respectful. I wish others will be considerate and stop smoking in the common area. Otherwise wonderful place to live and raise children.

I wish I could give this apartment complex less than 1 star but that is the minimum Unilocal allows. I live here now (2016) and want to WARN you to stay away. The apartments are ok but mediocre at best. The management company (LERNER) has colluded with utility companies to force you to obtain their services and you are FORCED to pay higher than regular customers for their services. The appliances in the apartment might has well be in the projects as well as their maintenance staff’s lack of ability to fix anything correctly the first time.
I thought the previous reviews were in error but I assure you that the sky-​high rent you will pay will not be worth the hassle you will receive at Parc Dulles. I am just waiting for my lease to expire so I can leave this horrible place.
BUYER BEWARE… You will lose out on more than rent if you choose to rent from these slumlords dress up with a pretty wrapper.

I lived here for two years now. I love the location and the look of the property! The staff is super friendly as long as you are friendly to them. Unfortunately they, however friendly, are essentially figure heads for the Lerner Cooperation, but they will help as much as they can. Every time I’ve had a maintenance issue someone has always gotten back to me within 48hrs, most of the time its been the next day.

My boyfriend and I have been here for 2 years and love it. There are a few hiccups every now and then but nothing crazy. Great amenities!

I am posting a update; the property as I have said before is like a resort, and they just conducted their parking lot coat and seal and doing the power wash on all property buildings «Awesome»… But I still feel there are some minor things that can be changed or updated. My pet pee, is that some tenents are illiterate and inconsiderate a_​_​holes!!! You get rid of the rift raft; and you get a well behaved community.
This is a wonderful community and I have had no issues with staff; and maybe the new hire is a little slow to what property management means and does. But I say that when head office (Learner) gives you crap to work with, then it puts the staff on the front lines and doing the fighting.

Customer Service and management are horrible. The resident is not their top priority. If you want anything done, do not expect it to be done in an efficient and well-​handled manner. Receptionists in the office are not bright, nor do they care at all for your issues. Find a better area to live.

I repeat do not live here!!! Worst office to ever deal with! Your tickets won’t get fixed and they will bill you incorrectly.
Avoid all Lerner management properties but especially parc dulles!
I moved out 3 months early because the poor service.

Very unprofessional staff. I called to speak to the manager but was told she wasn’t available so I talked to the young woman who answered the phone. She was very rude. Zero customer service skills and zero manners.

I have to echo previous reviews — the issue at hand is not the buildings or the grounds themselves really it is the maintenance and the management.
Renting an apartment is a two-​way street and it’s a business transaction.
By renting, I understand that I’m agreeing to:
–Pay my rent in full and on time
–Maintain the property in the condition it was rented to me
–Use the grounds/​public areas respectfully and in the condition they started at
By leasing me the apartment for the price it’s rented at — I’d expect Lerner to:
–Respond to requests and inquiries within 24 hours with resolution within 72 hours for the majority of requests
–Maintain the property and grounds appropriately
–Foster an enjoyable community
Lerner fails at 1 and 3 while we live up to our end of the bargain. Maintenance issues take multiple follow-​ups from the resident to get a resolution. Never trust that an office worker will «put in the ticket for you» — if it’s not on your resident portal as an open ticket it is probably not an open ticket. Tickets will sometimes be closed without satisfactory resolution.
The grounds and property are typically nice — any tickets pertaining to the exterior are usually handled quickly. That’s very telling about the focus of management — bring in the new renters but don’t work as hard to satisfy current renters.
The last piece is mainly dealing with whatever culture is fostered by management here. We recently had people come and take away all the door mats outside of residents’ units without notification. People were calling the cops thinking someone was stealing their mats. Apparently Lerner wants a «more consistent look» for the units. Yeaaaaaaaaaaaaaa. I’m sure a potential renter would see mismatched door mats and run for the hills — better hope they don’t read Unilocal.
The decision makers at Lerner Corporation would probably also count how many pieces of flare their employees wear. This is what we’re dealing with. Go rent at Cascades Overlook — we looked over there and just couldn’t find a move in date that worked for us, but we’re definitely keeping it in mind for when our lease is up.

The management isn’t great but the place is beautiful. I barely need to talk to them anyway.
We’ve been here for over a year and love it here.

Do not let the attractive grounds and apartments sway you!!! STAY AWAY!!! I have lived in many apartment throughout college and since and this has been by far the worst experience. The office is beyond unorganized, does not follow through with anything. There seems to be a new person every time you call, assuming you are able to get someone on the phone. Even calling during normal business hours you are most likely going to speak with their «answering service.»
We lived here for 6 months, left the apartment clean but now have a bill for $ 1,000 because they apparently had to re-​carpet the entire apartment. I have not been able to get anyone on the phone at Parc Dulles or corporate to resolve this issue. Not to mention, when we had a problem with our gas and a worker from Washington Gas came out to look at it he kindly informed us that there was a steady LEAK of CARBON MONOXIDE and would not turn our gas back on until it was fixed. Maybe Parc Dulles will take that into account when determining what we really owe them for the carpet, especially considering how they handled the gas leak.
A few other things in case your still considering it– paper thin walls (you can hear the tv clearly from your neighbor above or below), constant overflow of trash at the community dumpsters, the cleaning ladies will steal or «throw away» anything that is left outside of your front door for even an hour.
DO.NOT.LIVE.HERE.

I really thought long and hard about posting this review. I wrote it back in November, and I’ve been editing and tweaking it since while waiting for the irritation to fade to make sure it was worth posting.
In short: Live somewhere else
In long,
I moved to Parc Dulles in May of 2013. From the start things seemed great. The apartment was spacious, bedrooms had plenty of room and storage, the living room was huge, and the windows really lit the place up.
The first issue that I want to point out to everyone is the doors. The doors into our bedroom where these weird french doors. They don’t lock and the tension balls at the top of the doors that keep them closed routinely broke during our six month stay. The other problem with these doors is that there is no quiet way to close them. So if you live with roommates, every time you open or close your door, you cringe a bit and hope you didn’t wake them.
The second issue was our dishwasher. It simply didn’t work for the first three months we lived there. And call to the office either went unreturned or resulted in shoulder shrugs. After three months of calls (with answers ranging from «we ordered it» to «I don’t know what you’re talking about), they pulled a dishwasher from an unrented unit and installed it in ours.
The third issue we had was a speed bump outside our apartment. It was right by the bedroom windows, and every time a car would pass over them at night, it would wake up my roommates. I understand the need for a speed bump given the number of children who live there (we’ll get to that in a minute), but the placement could’ve been way better.
Fourth issue was the AC unit in our apartment. In short? It didn’t work. Our apartment was routinely at 87 to 90 degrees. This kept me up during the day (I work graveyard shift) and made it so that one of my roommates (who works from home, dealing with clay and sculpting) couldn’t get any work done during the summer. Again, call to the office for repairs resulting in 40 different answers, ranging from «it works, it’s blowing out cool air» to «we don’t know». After a month of trying to get it repaired, the office gave up and told us «it just wasn’t rated» for the size of our apartment. Yet we still weren’t allowed to install window AC units to make up the different.
The underlying problem through all of this was the office staff. It was never the same people twice. Every time we called and went down there, someone new was there — and they never knew the answers. What made matters worse is that the manager, who we were told did know the answers, was either always busy or never there. This was a regular occurrence. During one meeting, a lady from the corporate office, who had been called there due to major staffing issues, promised us she would work to imrpove things. We never saw any.
In September of 2013, a water heater on the third level of our building blew. For close to two hours, it would pour water down the floors below it and into our apartment. (It triggered a fire alarm, FD responded). It would do flood and water damage to our hallway, primary bathroom, two bedrooms, our entryway, and our laundry room.
Our first call to the office about getting the water damage repaired was met with being told we would have to notify our renter’s insurance. When we pointed out we were calling about damage to the unit and not our property, we were told that our unit hadn’t been affected. A second call cleared that up, and we were told Maintenance would be by to evaluate the damage. At this point the apartment had a nauseating smell of all the fun stuff the water heater water had pulled down and into our ceiling and floors.
Maintenance came by and said they would put up some fans and dehumidifiers, but said they wouldn’t be able to fix any of the walls until all the water had dried up. This was all on September the 8^th. Long story short — it would be 24 hours before the carpet was fixed, two weeks before work on the walls would even begin, and at the time of us moving out (close to one full month after the incident) repairs had not be fully completed.
During the time we would place multiple calls to the office just looking for communication and updates on what was going on. And each time nobody could tell us anything.
Eventually we got fed up, and consulted a friend, a paralegal, and an attorney for advise on what to do. All three advised us to move out — the paralegal and the attorney saying we had grounds to be released from the lease under VA and federal housing laws.
After meeting with the office and shooting down a number of their claims and attempts to keep us in our lease, (including being told «we don’t release anyone»), we were released.
The lady we were dealing with kept saying «Rome wasn’t built in a day». And you know what? She’s right — it wasn’t. But I’d like to think Rome at least made improvements over the course of 6 months.

I lived at Parc Dulles for 6 months.
Let me start by saying the apartments themselves are beautiful and large, the location is also very nice. However management has outweighed the good in this situation.
When we moved in there was a huge list of things that needed repair. From sprinklers missing their heads to our dishwasher not working and windows not opening and air conditioning not working properly. The list was huge. It took a while for us to get anyone to come fix our issues and when someone finally came out they gave us the excuse that they were new… little did we know this would be the first of MANY times we heard this excuse. 3 months went by with us constantly putting in tickets and asking for help over a dishwasher and other things like the window and our roommates door not working (they have double doors on every room but the master bedroom and they are a joke, you can’t lock them and the stoppers break easily) We kept getting told they are ordering new everything and it will be a while. Eventually we DID get a replacement. It was from an empty unit and NOT a new dishwasher. But it worked and that’s all I wanted.
After that we had issues with our AC over and over and they constantly told us it was blowing out cold air but in my opinion it was not blowing out enough for a 3 bedroom apartment. We were going to bed at 10pm in 85+ degree heat. Then by 7am it would be at 80 again and we got to start over in our misery. They never did properly fix it so instead we used a ton of fans to cool ourselves.
In our 4^th month at Parc Dulles our apartment was flooded due to a malfunctioning sprinkler on the 3^rd floor. I expected to get a call from the office to help us out with the flood but no one contacted us. 3 hours later I call and was told there was nothing they could do for us since it was a weekend. I had to fight to get maintenance in there. Dan, the supervisor said he promised to be there in the AM to look but had to give time for the walls to dry. I thought you had to tear the walls out when there was a flood not let them dry, because then mold can grow. Well he doesn’t show up like he promised and I had to call the office again, he shows up, says the walls are still wet, and leaves. They finally come to work on the wood floor though and I noticed something that looked like mold to me
I asked Dan if we could get it tested and he told me there /​was no test for mold/​and it was just dirt. I demanded it be tested and he scooped up dirt and dry wall from the floor and pushed it to my face and asked me if it was mold. COMPLETELY unprofessional! They did eventually send mold testers out and they ripped the walls down. I never got an apology from Dan.
Yanira is the district manager I believe and I spoke to her about my issues. Again we were talked down to and intimated by her. I felt she didn’t want to help us nor did she care we were treated badly but then asked if we wanted to be released from our lease. I told her I wasn’t sure and I needed some time to think. She asked us to give her some time to get things fixed so we did.
Another month went by. All construction done by outside contractors was done. We still needed things repaired though and every ticket we put in (and we were calling every other day about said tickets) went unhandled. Simple ones too like attaching our dryer vent that hasn’t been attached since we moved in. Ripped carpet from the construction. Fixing the toilet paper holder. That kind of stuff, they ended up closing the tickets without coming to look at the issue or contacting us. We decided to get out of there. We went in to be released from our lease (without charge) and Valerie, the new manager, was very aggressive and hostile in the way she spoke to us. She didn’t try to understand us but kept saying she was new and «Rome wasn’t built in a day» she kept saying they do not release people from the lease and all of our complaints were small issues that didn’t warrant breaking a lease. I told her that Yanira offered to let us out of our lease before and her entire demeanor changed, she then said to «be sure we don’t talk bad about Parc Dulles» uuuuh what? After all this you want us to be nice and not say bad things about the hell we went through? Within an hour I got a call saying we were released with no charge, so much for not releasing people right?
Like I said, the place itself is beautiful, but management and staff ruin it. They constantly shuffle through people at Parc Dulles, if you get someone you like in the office expect them to be gone in a few months. Most of them will talk down to you and try to intimidate you instead of helping. I hope Parc Dulles changes for the better but I will never encourage anyone to live there. Oh and our friend referred us to live there and never got his $ 200 credit, they put flyers on your door promoting the credit every month but he still never got his.

Been here 3 years and really enjoy it. Although the new construction across street till 2015 will not be fun whatsoever.

This going to be a negative review, but I don’t want it to be. I really, genuinely do not want not want it to be. Parc Dulles is beautiful, the apartments are gorgeous, the grounds are well kept and it’s located in a perfect area. It’s hard not to fall in love the first time you arrive. But then you move in, and things… well, they change.
The biggest problems? The main office and maintenance staff.
Staff at the front desk staff never seem to have a clue what’s going on. We’re constantly told «I don’t know. You’ll need to ask a manager.» to even the most basic question (e.g. getting an exterminator). Six months after moving in our referral still has not received his referral bonus. We keep being told «Next month! He’ll get it NEXT month!». We asked the manager. Same story. «Next month.»
Nobody has any answers. Can we get a status on a work order? «We can’t do that.» or «We have no way to look up open tickets.» Really? I’ve had a person ask me three times during a conversation where I lived, and when I call back in an hour for a follow up, they have no recollection of the call we JUST had. When we first moved in there were some amazing staff who got things done, but unfortunately, they’ve moved on since. I feel the current staff are there just to tell tenants what they want to hear, collect rent and nothing more.
Our apartment recently flooded, suffered quite a bit of damage to the walls, floors and ceiling. We literally had to beg and plead to have someone come out and take a look. We were told «There’s no damage to your apartment.» Really? Nobody has been out to look. «Somebody already came by to take a look, and found no damage.» Really? Because there’s water EVERYWHERE. We demand maintenance come out to look at the flood damage, and they assure us, once again, there’s no damage and go so far as to insinuate we’re lying about the flooding. Meanwhile, there’s water everywhere. We have to beg and plead for them to send somebody over, and when that person that shows up goes «Oh man, this is bad!» and suddenly we’re taken seriously.
If a resident expresses concern that their apartment has flooded why would they NOT take them seriously? Especially when firetrucks are currently on the scene because OTHER apartments got flooded.
While they’re tearing down the walls, we spot what appears to be mold and ask if we can have it tested (just be safe). «No.» In fact, we’re told there’s no way to test for mold, let alone what kind of mold it happens to be. There comes a certain point where you just give up trying to give a damn. That’s where the breaking point was for me.
When we first moved in our apartment had a lot of issues. Holes in window screens, broken air conditioner and dishwasher, doors that wouldn’t stay closed, water that’s far too hot or has massive drops in water pressure. And the kicker? This is in an apartment that was recently refurbished.
Every time we ask for something to be fixed we’re told «someone is on the way». Said someone rarely ever shows up, or if they do, they arrive 20 minutes before the office closes, says «We’ll be back tomorrow.» and never return. We put in repair tickets and nothing happens. We were told we were getting a brand new dishwasher three times. We never got one. We finally had to beg them to give us a used unit from another apartment. Half a year later? No new dishwasher.
Our air conditioner reliably doesn’t cool the apartment. They come out, point a laser thermometer at the vents and say «Well, it’s blowing cold air out! It’s working fine as far as we can tell.» They completely disregard the fact it is regularly 82 – 85 degrees inside (we bought thermometers), and shrug it off, close the ticket. Apparently, 82 degrees with an air conditioner running full blast is normal.
You know what else they say is normal? Check the above video, and let that sink in. We were able to re-​balance it, but were assured incredibly loud banging sounds that could be heard outside the apartment were normal.
…
Parc Dulles COULD be one of the nicest apartment complexes in Sterling, but until they can hire people who legitimately give a damn… I want so much to love these apartments, but getting called a liar, having serious issues ignored makes it impossible to love living here. I downright hate it. Every week, we see as many people moving our as we do moving in. There’s a damn good reason for that.

I used to live here n loved it! The office people are amazing and always willing to help. There is also a 24 hour help line in case you break something in the middle of the night. We moved out bec we bought new place, else would have called Parc Dulles our home forever :).

Checkout these! Great place to live. Mention my name as referral. Thanks