Ross Dress for Less

Let me just say that I have been to a number of Ross locations. The majority of them are cluttered with a relatively decent selection of goods. Hence, I do not expect much. This location, however, was absolutely terrible. Extremely messy and disorganized. There were obvious areas of the store that had not been cleaned in a very long time (see photos). I mean, I get that Ross stores are usually left disordered, but at least keep it somewhat tidy for customers.
Their selection of merchadise was also terrible. Maybe I came in on a bad day, but I noticed that their clothing styles were awfully outdated. What left me confused the most, were the amount of customers in the store. It was quite busy! Made no sense to me. I did not stay long enough to experience the customer service (I jetted out of there real quick) and will not be back.

Ross is one of the most disorganized and messy stores I’ve ever been too. I’m not sure how they think they’re organizing their merchandise but to me it looked like everything was in one big pile. It’s often really crowded (I’m not sure why) and the staff don’t even care about customer service. They are rude and not friendly at all. Just stay away from this Ross (or any Ross for that matter.)

You can find good deals on clothing here but be prepared for a lot of lackluster colors, especially in the toddler boys department. I’ve never seen such a variety of black and gray shirts every single season, different styles but almost all of them are gray and some are black in color.
The other thing is don’t ever lose your receipt. They’ll give you a store credit but for much LESS then what you paid for the brand new, tagged items. They claim they’re ALL marked down now (lies, go check and find the same items tagged with regular prices) so you lose substantial dollars if you return the items without a receipt. I’ve never ever seen a store cheat customers that way. It’s wrong. I had a brand new, tagged shirt that was bought and returned in the same season and I lost $ 5 on a $ 17 shirt just like that, easy peasy, good hard cash down the drain.

The ABSOLUTE worse Ross I have ever been to. Not because of the selection, not because of the organization, not because of the lines but purely due to the employers and their management! Rude and hateful do not say clear enough to the way I was treated. I came early so it wasn’t due to a long day of crazy customers or during a holiday! When I say I will NEVER shop here again I mean it with all my feelings! Being customer facing, customer service and retail is not the easiest job however it goes both ways and if you aren’t feeling it maybe you should find another place to work or maybe fake it when you’re on the clock! I have feelings also and no one should be treated like this!

I just had an awful experience that royally pissed me off.
I would like to preface this conversation by telling you how well behaved my kids are. My husband and I are sticklers for our children’s manners and behavior, especially in public settings. A Ross employee decided to discipline my child for me and reach her arm out like she was going to grab it. My child was Pointing at a toy. That’s is all she did or I would have corrected her. This woman didn’t see me standing behind her watching my children. Additionally, when I informed them that the soap dispensers were empty (I was just in the bathroom) she argued with me.
I am sure she new how upset I was.
This store is a MESS. Due to the poor customer service skills of the employees as well as how it physically looks.
I am never going back.

Selection here is a hit or miss
They sometimes don’t have anything for you to choose here. But if you come here on the day they do. It’s really nice.
The location of this store is great! Plenty of parking for you and it’s very clean and looks organized. Just when you go into the store it’s not that great. Compared to other Ross stores though this is well put. Just that every time I come there is nothing for me to buy. They don’t have much
Price: 9
Location/​Parking: 9
Cleaness: 7
Purchasing Experience: 3
Overall: 7

the worst customer service i had today. Most of them don’t even know how to speak english and they make a lot of mistakes especially they forgot to take my sensor out of my dress and when the lady wasn’t paying attention when she took it out she made a hole in my dress!!! i was so upset and the worst part was she didn’t even apologize!!! NEVER COMING BACK!!!

I love Ross!
This place needs some work though. Lately it’s been very dirty, stuff ALL over the floor. It reminds me of a teenagers bedroom as far as shoes and «stuff» strewn on the floor.
The dressing room attendants need a little training — Clearly if we are in line we would like to try on clothes. These clothes have a pretty good chance of coming home with us. It would be nice to be treated somewhat decently in the fitting room department.
I understand the request to hang clothes back on hangers when we are finished, the lady scolded my daughter and ME for not hanging the clothes on the rack. the rack was full and we were holding the clothes asking where we should hang them.
The restrooms are hideous!
I may drive a little further to another store next time.

Finding things in this store is nearly impossible.

Normally I love Ross, regardless of the fact that it’s #3 on my discount shopping list — TJ Maxx & Marshalls beats it. I still loved it when it’s messy. But this time, I found a gorgeous floral skirt and asked the young girl at the dressing rooms to hold on to it for me — I had already tried it on and wanted to see my friends that were trying their clothes on. When I came back, my skirt — and the girl — were gone. I really don’t appreciate the sales personnel going off with my skirt — either she wanted to keep it for herself or let it go to another customer. I clearly told her that I wanted the skirt. I’m pissed and won’t be coming back here again.

I’ve been in better Ross stores. I visited this location on a weekday morning and it was pretty organized. However, their marked down or clearance is just awful. Everything is so picked over. I found no good deals. Their prices are way too high in the marked down sections. I couldn’t find a lot of xs ladies, misses or petite sizes. I won’t be rushing back.

This place is AWFUL! I was there today. I walked in to the store and immediately noticed that an alarm was going off. For the next 30 minutes of my shopping experience I got to listen to the nonstop high pitch beeping. None of the employees seemed bothered by it, nor did it appear as if anyone was trying to fix it or call someone to fix it.
I found a dress and an item for my pet that I wanted to purchase. I got in line behind 1 other customer. Please note that there were 3 cashiers working. 2 of the cashiers were having trouble processing the customers payments so the 3^rd cashier kept leaving her station to go help the others. 10 – 15 minutes later… I still hadn’t been checked out. Meanwhile, at least 5 other employees were wandering around the store, and did one of the ever bother to open another lane? No. By this time there were 6 people behind me in line. Then out of nowhere a woman walks up to the front of the line and goes straight to one of the cashiers that had finally finished with a customer. When I spoke up and questioned it I was told by an older woman wearing a «Loss Prevention» jacket that the woman had been in line prior and had gone to the bathroom. I told her that I had been waiting in line for close to 20 minutes and that I hadn’t seen her. Must have been a really long 20 minute bathroom break from line. The woman wearing the «loss prevention» jacket instructed me to get back in line and choose which line I’d like to stand in, which I did. She then walked up to the customer behind me and said to her «well since she doesn’t want to pick a line, you can go ahead and pick a line»…refering that I hadn’t chosen a line. WHAT?! Are you serious? I snapped back at her telling her that I had chosen a line and was waiting.
I couldn’t believe the LACK of customer service and the nerve that their employees had to speak to a customer in that manner. If I hadn’t really like what I was purchasing, I’m pretty sure I would have thrown the stuff on the ground and walked out of the store.
STAY AWAY!