Shea Terra Organics

Whenever I have had questions, they have always been very helpful. My items are shipped out promptly and they frequently have 30% off coupons, if you sign up for their newsletters. The best Argan oil I have ever found. I had an allergic reaction to one of their products once and they were nice enough to exchange it for another product.

Someone in thiscompany stole my credit card information. What has lead me to believe this is I placed an order on August 20^th and on August 22^nd my card was used to make purchases at Best Buy in Tysons Corner which is just about 20 miles from Sterling and I live on the no where near there. Additionally, I only use this card occasionally and have not charged on it in the past several months except to make one purchase at Shea Terra. My only conclusion is they have an employee who is a thief. There are other far more reputable businesses who have far superior customer service that will get my business from now on. Do business with them at your own risk.

I’m rating this business for its products and their personal customer service, as I stop in their business location in Sterling to pick up my products, so I can’t speak for their mail order service.
First all, we *love* their products. My sister (40) has oily, but chafed skin whereas I have dry and sensitive skin. She likes all their mango products. ALL of them, for her body, especially in the winter. I (38) like that they are both soy and nut free, and soothe my skin like a balm. Their ingredients are so simple and pure, you could eat them. I don’t suggest that, though… but I have ;-) The Nilotik Shea Butter is the finest, most soothing thing ever. No noticeable scent to bother my hyper olfactory senses, and a smooth melty texture. I suffer from bouts of eczema, and when I feel that burn under my skin, I use this to soothe and help heal my neck. It feels less greasy than most nonsteroid eczema creams, because it melts into the skin with no burning, and no further irritation. Just keep it cool and airy, and my skin calms down.
Their scented (flavoured) whips are decadently delicious, but I use them less often, mostly for my hands and legs. For some reasons, these scents do not bother me at all, and I tend to get headaches from scented products, even the soap in most bathrooms. Their oils sprays are quick and easy to use, taking away ashiness on feet, elbows, etc. They make my week old pedicure look fresh again. Seriously, give that a try.
All in all, I love their products for their pureness, gentleness (it’s amazing how many companies do not even realise how allergenic soy is, and this little company understands and avoids that), and their yummy, and natural scents. Some of the scents, by their nature of being natural oils, are more ephemeral than most commercial products, but I don’t mind that. I personally hate smelling people loaded with chemicals. Gives me a migraine.
When I come in, they are attentive, usually ask what sorta products I like, am looking for, and then make suggestions and then load me down with free samples, too! I always leave feeling very pleased with the goodies I get to try.
I’m very happy that they are a business local to me, and my sister is always putting their products on her wishlist.

The WORST customer service ever!!! They NEVER respond to you, and if there’s a problem with your order you’d better have a really good credit card dispute chain of command set up because Shea Terra doesn’t bother to resolve anything.
Just a HORRIBLE experience, and there is no physical store except in Virginia Beach, so it’s not like I could have done half the work either! I’d never shop here again.

Worst customer service ever!!! They bill your card the minute the order is placed, but take weeks to ship it. No one ever knows where your order is, if they respond to you at all.
Nice product, but not worth this hassle.