Shiner Roofing

So far so good. They fixed a leaking roof and gave us a one year warranty in writing for a reasonable price. I appreciate them coming out in the cold. We were told upfront it would take several weeks to come out to fix. Since it was just leaking in the garage, we were okay with that. They gave us a window timeframe and called a few days prior confirming the exact day. Thanks Shiner, appreciate the good service.

This firm seems to think that 5 weeks is a reasonable time for a customer to wait for them to actually arrive for their appointment. After taking a sizable deposit and promising that they’d be back within two days, we were left waiting with a leaking roof for 5 weeks! Excuse after excuse was all we heard until they finally showed up then they charged us $ 800 plus for a job that lasted literally 28 minutes and entailed replacing 3 shingles… Seriously?
I cant recommend them, unreliable and overpriced.

While I was happy with Shiner through the sales process. Once they had my money, it was difficult to get them to continue to high level of customer service they initially demonstrated. I arrived home at the end of installation day to find my yard littered with waste — blue tarp, shingle pieces, and nails. I call the program manager, and they had to come back and clean it up the next day. During that follow-​up phone call he mentioned something not being to his liking and would request they fix it. He didn’t explain the issue nor did I get a follow-​up that «the issue» was resolved to his liking. Fast forward six months, after weeks of rain and snow, I wake to the sound of dripping water. In the attic there were SHEETS of wet plywood along the ridge vent. I called the 24 hour emergency service number … got no answer or call back in the 2 hours they ask to wait. When I called back 2.5 hours later, I was told they don’t send people out on Sundays. so I would have to wait. Monday morning I call get the warranty department where I am requested to complete a form and send back before they can even talk about setting a time to come and see what the issue is. Tuesday, I am told that they will be out «early next week». So for what just may be an emergency, I had to wait a full week where rain was forecast-​ed. I was unable to get any help during that week from Shiner Roofing. I called my homeowners insurance company which was able to send out an adjuster and a roofing expert in TWO DAYS! The photos and report show a CLEAR ISSUE with installation. Not wind damage, not wear and tear, an actual HOLE in some of the materials around the ridge vent that has been allowing water in my home for 6 months!!! Shiner Roofing will be sending someone to my home sometime tomorrow to look (a week after my emergency report). I will be updating this review AFTER I see what they do about this issue.

Very very pleased. They work well. They clean up well. They are respectful of changes you want to make. They did both gutter and roofing work for me. They are not the cheapest. But when we had a leak they were very responsive. And our roof is 13 years old and they said it could make another 5 years so they also seem to be honest. I like everyone; sales, scheduling, and work crews that I came in contact with. I highly recommend them.

Had them come out to give me an estimate for replacement windows.
The sales guy had all kinds of gimmicks about why their windows were the best. Using props like infrared lamps, ice cubes and their samples. In the end, his estimate was over 50% higher than the other two companies I was getting quotes from.