Baskin Robbins

This place has one of the best employees who show genuine concerns for their customers needs when coming in. The customer service here is so great that you feel welcomed once you step foot inside. Cameron, an employee here, knew every question I had and gave me exactly what I was craving for, EVERYTHING! WILL COME BACK. You should definitely try the Sour patch flavor and lemon custard!

I’m pretty sure the prices go up here regularly, but I don’t come often enough to really notice, or care. All I know is I enjoy my ice cream and have a good time while I’m there. Oh yeah, my daughter loves it too, so we have nice little outings for dessert or midday treats. It is always very clean, and the staff is friendly. I look forward to trying all the new flavors when I come. Plus they are our go to spot for ice cream cakes when we need one. The prices are high but we always love them. It’s a good thing we don’t get them a lot or I’d be broke. Keep this in mind. If you can stomach the prices, it’s well worth it.

Went there to get ice cream tonight and a young girl curly dark hair (with blonde in it) younger very nice was so helpful had a great personality it made my boyfriend and I’s experience enjoyable. Plus we loved our ice cream.

I think they got new owners. Came in to get a single scoop. The worker, a young blonde girl, was about to serve me, but then her boss (I guess) an older Korean lady, told her to step aside and she gave me an insulting golf ball sized scoop and charged me full price. WHAT THE HECK?! Why not let the girl do her job well because you do her’s poorly. Maybe because I was Korean too she thought she could low ball me? Not fair. Not coming back.

I had just finished dinner but I realized that I wanted desert. It was hard to find a place for ice cream but after a bit of looking, I found this BR.
I’m glad I did!
Very kind staff, good service, and a very clean environment.

I was in this BR about a month ago and I agree with the lady below when I walked in the music was so loud that the people I was with had to yell at each other to talk and no one turned it down. The music had a lot of profanity and i am really glad my daughter was not with me no child should go to this location. The employees were rude and unfriendly.

We went last night for an after dinner treat. When we walked in the employees had the music off there computer blasting. Even as we stood there they didn’t have the common sense to lower it … It was rude and unprofessional. I’ll never go to this location again

Was in the area and had to walk from the shopping center over to the transit center, so I decided I’d get some ice cream to help pass the time on the walk over.
I have not been to the Bouquet Canyon location, but I’ve been to the Canyon Country location and I can definitely say that this location is miles better than it. WAY cleaner, more space to sit and better interior design.
Oreo Sundae was delicious as always.
Definitely one of the better locations in the city. The CC one wasn’t bad, just not at the same level of nice and cleanliness as the Valencia location.

1.69 on Tuesday nights and 1.31 per scoop on the 31! No better deal for ice cream in town! So many flavors compared to competitors and I like how they still keep the old school ones in town. The service was excellent. (Sorry for sampling so many flavors). They put like 3 scoops of ice cream in a shake…

Like any other baskin robbins, but the customer service was a disappointment. Employees pretty annoyed that we walked in, even an hour before close.

I scream for Ice Scream! Yaaaaay!
Like this Baskin Robbins aka 31 Flavors. The location is convenient for parking, usually parking spots right outside. It is however usually full of people getting their chill on.
Have always liked the Baskin Robbins flavors and love the ice cream cakes. Yup I have to have me a clown cone! Only wish the prices would stop going up. :(I catch myself saying «back in my day ice cream was only…» yea yea. Well needless to say I do come back for my Gold Medal Ribbon — clearly the best flavor they have ever had.
Staff here is overworked but get your cones out in a decent fashion. Pretty much a fast food style ice cream shop here.
No restrooms.

I mean it’s like the only real ice cream shop in «southern» Santa Clarita, and it’s honestly not the best, but it does the job every time. The workers are extremely kind, and are quick to serve to your needs.
Décor is simple and cheap looking, which always changes colors and styles every few years. So they’re definitely in the game of being modern as time flies on by.
Location is the best for this type of business. A perfect place smack dab in the middle of one of the busiest plaza’s in Santa Clarita, earning it’s place next to a popular smoothie and coffee place, along with the infamous «Concerts in the Park». Grab your ice cream, and enjoy the people watching, and occasional concerts.

Great place to hang out and enjoy some delicious ice cream. I recomend the greek sunset, it’s sooo good

Today I had to order a birthday cake called in and the employee was very helpful at first. I asked if she wouldn’t mind giving me a few minutes to decide which design I wanted so that she could help other customers, she was okay with that. At the end of our order I had made a mistake on the numbers when giving out my cc and she became very unprofessional and snappy. I apologized then she made a few remarks about how she couldn’t hear me I explained that I didn’t want to yell out my card and is there anyway to pay online. It went from bad to unbelievable… I live in the area and both my sons love 31 favors however I refuse to pay for a service when the employee is extremely rude. I had called Saugus Baskin Robbins and received outstanding customer service by Trevor he was patience and very professional. That will be the last time I go into the BR in Stevenson Ranch go to Saugus location ask for Trevor.

We just recently found out my 5 y/​o son has severe tree-​nut allergies. He is unable to eat anything that is made in a tree-​nut facility. On that note, spending countless hours at numerous stores, bakeries and yogurt shops, scrutinizing the labels, absorbing countless eye-​rolls and shrugged shoulders upon asking if the ingredients contain tree-​nuts, I decided to try Baskin Robbins. Manager Erick greeted us and asked if we needed help. I told Erick my concerns. Erick read every label with me, brought out boxes of ingredients and manufacturer labels, and when we couldn’t find the answer, he called the manufacturer AND the owner of the store. Erick went above and beyond anyone I have come across in this new adventure of finding tree-​nut free desserts for my little boy. We will certainly be back thanks to Erick!

Anytime I crave ice cream, I go to this location instead of the one on Bouquet Canyon for three reasons: 1) Generally speaking, the workers are much more friendly; 2) It’s more spacious; & 3) They specially dip the regular-​sized waffle cones in chocolate & rainbow sprinkles. One time, they didn’t have the cone, but the worker made it right there on the spot! It only took a couple of minutes. To my understanding, not every Baskin Robbin does this, but this one caters to my waffle cone satisfaction. At the Bouquet Canyon location, I asked the not-​so-​friendly worker if the cone was available, and she came up with some lame excuse that didn’t even make sense…

nothing beats pralines and cream on a hot summer afternoon. The workers at this location were very nice and helpful.

So I was over on the other side of town for something, and decided to go and explore the other end of Valencia. So after some random turns, I ended up here. I walked in, and looked around. The place was empty. As I glanced around, I really enjoyed the shake «bar» that was set up. It had several empty bar chairs set around it. I perused the signs on the wall, and decided that I wanted a shake. The guy behind the counter said any flavor ice cream could be turned into a milkshake. I perused the multitude of flavors available, and settled upon one.
I looked at the dude behind the counter, and looked at my size options. There were four cups set up as display. I asked for a large and paused for a moment. I nearly said «Large-​Large» as I’m forced to do at a particular coffee chain. I smiled when the guy reached for the biggest cup they had, and began working on my Cherry Jubilee milkshake.
After the guy was done making my milkshake, he politely asked if I wanted the extra that he had made, and after I nodded, he poured it into a small cup. I drank that one first, and it was delicious. I forgot how much I really do enjoy milkshakes.
I sat for a bit and tried to steal the wi-​fi bubble from Jamba Juice, but it wasn’t working out very well, so I thanked the guy for making my milkshake, and headed out to sit in front of Starbucks and steal their Internet.
I like this location. The Shake «Bar» is quite awesome. If I’m over on this side of town again, I will certainly visit it. Good job Baskin Robbins, Good job.

This is one of the nicest places to enjoy family treats in the SCV. The servers are extremely friendly, allow you to sample as many flavors as you want, and the place is spic and span clean. The ice cream is delicious and served with a smile – that’s what I want when I take the familia for ice cream. The atmosphere is also nicer than many Baskin Robbins, in that there are plenty of tables, a counter a la old school ice cream parlor, and cheerful candy jars. I really can find no cause for complaint. We will travel cross-​town to visit this place, since all other ice cream parlors are either more expensive or just don’t have as pleasant a vibe.

It was Friday night and the Valencia Market Place free concert was going on. There was a line out the door and only 3 people working and 1 of them was talking to a lady about a cake order so really there was only 2 servers working. The cake order could have been done at 11am when they open and no other customers are in the store. Oh well.
We waited a very long time.
No owner present. Guess they didn’t want to capitalize on good service for all the people that were going to come in from the concert and possibly build their business.
I don’t plan on going to this place whenever it’s going to be busy!