GameStop

Came in here with my dude to pick him up some games since he’s in desperate need of some. Was happy to find that they had a great deal on used PS3 games.
The reason why it’s only 3 stars is that we bought a used wireless controller. When we went home, it was missing a part. We tried to use it as a wireless one and it didn’t work since the wire in the pack appeared to be a charging cable. We took it back and the guys at the counter told us a big OH and let us know that this wireless controller was being sold as a wired one … but I know the wire is a charging cable — you can’t pull the wool over my eyes. We ended up purchasing a new wired controller. HOWEVER, the thing that totally saved this experience was one of the guys behind the counter price matched to the controller we had purchased for our inconvenience. You don’t get that kind of service at most game stops.
Also they tried to sell us a bent HDMI cable but I noticed it was bent. I get that it’s used, but if it’s bent it’s not going to fit into the TV slot. Should check the merchandise before they shelve it.

Was actually rather disappointed in this location. I had a game on preorder and was told about an early release by their associates, but after having a strange feeling, I called to confirm this. I was told by the manager that they called me to tell me they weren’t having one (no phone call was received), but that I had to wait until the following day to receive my copy. I ended up calling an other store about 15 minutes away who actually WERE doing the release and they told me to have this store transfer the credit to them and I would be all set. When I went in to do this, the manager here asked me why I was impatient and proceeded to cancel my preorder (without my consent, mind you) and handed me cash. Luckily the other store was able to take care of me. Don’t think I’ll be returning to this location sadly.

This is a standard video game store. I have no big complaints. The staff is always friendly and helpful. They know the gaming industry and can always answer questions or make recommendations if asked. Sadly, I haven’t been doing as much gaming as I used to, but whenever I need to make a purchase or sell back some old games, this is where I come.
I have one small gripe. I recently bought a used game, which turned out to be more expensive that I thought ($ 40+) even though it was last year’s version. Although the case was correct, the actual disk was from 2 years/​versions ago. I didn’t notice it until I inserted the game for the first time over a week later (which should give you an idea of how much less I’ve been playing lol. I just don’t have as much time anymore). So they gave me the wrong used game but I took it back and they exchanged it, no problems. The guy was on top of it because he seemed to know there was an error, as he mentioned they were missing a disk of the game they gave me and had an extra of the one they were supposed to give me. It was a painless exchange, even though I no longer had my receipt. It’s still my go-​to gaming store, and not just because its close.

Dear game stop: All of my gaming needs can be filled at your store. Game stop is my number one go to store for all things video games from videogame headsets to games to accessories to consoles. If you need it, I am positive that they will have it at GameStop. Game stops prices are reasonable and The employees are down to earth. If you have any questions about a good game or debating about if you should get something game stop employees are the ones you should ask. They know everything about games and they can answer your question without hesitation. Game stop has gift cards so if you know someone who’s into gaming you can get them a gift card and I am sure that they will love it. Game stop also has consoles out that you can play demos for some games and you can try them out before purchasing them. You can call game stop and ask them if something is in stock or if they can hold something for you to pick up, whatever you need they are very easy and flexible. I have bought things at game stop, reserved things a game stop, and even had game stop send things to my house and all of those times I have had satisfaction with my purchases. Overall game stop is a great place to go to for video games and I WILL continue to be making purchases from there. There is a worker at the game stop named Adam who is so nice and helped me out so much and does his job above and beyond expectation. He hold items for me without hesitation and is always nice whenever I see him. If you ever go to that game stop and Adam is working there he will help you out with whatever you need and he is a gaming expert.

I like this place. I’m disappointed to see their Wii stock dwindling, but I get it – I’m part of a shrinking demographic that still likes old Wii games. I wish Game Stop as a whole put more faith into the older game sales model, but they always have the new stuff and the bells and whistles that come along with it.
This specific store is just great. I love the staff, they’re always nice and friendly. They’re particularly good with our son, who is quite shy and sometimes finds it difficult to articulate what he wants or is needing help with. Everyone that’s helped him has been patient and cool with him, and he now loves going there and talking about gaming with them.
I like to go in and browse every now and then, and occasionally I’ll pick up a game or two, but I’m not a hardcore shopper. Even so, I never feel pressured or that I’m wasting their time by browsing. Recently I was trying to figure out comparisons between the XBox One and PS4, and they were honest and knowledgeable and didn’t try to push me to either one. I still haven’t decided, but I definitely know a lot more than I did before I walked in and I know what factors to consider when I finally do drop the $ 400!

I love this store. I see a lot off people knocking this place because of the staff, I’ve never had an issue with anybody working there. The store itself has a nice selection and fair prices. If they don’t have a game, they will look up who does. The only con I have is: not all of the staff are gamers… sometimes they don’t have answers to questions I have. In contrast to that, they don’t lie about it, so I’ll keep the review 5 Stars.

I feel a 3 is being nice but call me a sucker. I don’t go here often anymore or any game specialty store really. The store is always dead, and so they only really ever have one person working. The quality of staff just continues to go down year after year.

I hate this game stop compared to the one on Carl Boyer Dr but this one is close to my work.
Stopped in on friday. One day off, backpay check, finally going to get caught up on games… i take care of stuff at work and walk over.
There was a girl at the sales desk, only one in. complaining on the phone to someone about having to be there. (im a manager, there are alot of days i don’t want to be there). i almost felt bad for her. i guess she needed it off and it didn’t happen. i had questions because i needed to use my pro card before the 30^th to take advantage of my buy 2 get 1 free coupon but i didn’t want to disturb her. She had asked if i needed help but while i was looking around, called someone… i was alone in the store and couldnt find what i wanted…
I finally went up and asked if she could look for a couple things and what could be done and she was helpful but was meh. Honestly even though im female. the men are always more helpful and happy to be there.
So in the time i decide on games i neither felt i needed or was positive i wanted except for Diablo, (they really didn’t have alot of preowned variety in stock. i got in line behind the one person who came in with her son as i was finishing up. well i guess this customer and the employee knew each other because then i got to hear conversations on moving and the neighborhood and that the employee should of been moving today…
can…i…please… check… out…
on the way home i decided to stop at the carl boyer store. turns out, they had what i wanted. with some exchanging. the using of my coupon finally, i got what i wanted. and got 2 extra games and only owing 9 more than i originally paid with someone who i always enjoy seeing as he’s always helpful and has great suggestions.
Get it together stevenson ranch… you have two stores (both amazing). down the street and i won’t be stopping here unless in a hurry. The carl boyer store is hands down better run, better put together, and a fun place to be.

The staff here has been historically not knowledgeable about the games they sell and have on multiple occasions convinced me to buy a game that they knew I wouldn’t like in the past. I knew someone who worked with the manager in the past (not sure if the same manager is still there) and he did some really sketchy things.
I would not recommend this location in Stevenson Ranch specifically, thank god for the one down the street on Magic Mountain Parkway, and the one in the mall or we’d be stuck with these people.
Seriously, on more than one occasion an employee there looked utterly baffled and confused about what «Zelda» was? What is the requirement for working there? Seriously.

Stopped in there for Bioshock Infinite in end of March 2013, after my last review in Nov 2012. They have obviously heeded their complaints because they reworked the floor displays and moved the sales counter to the back of the store. I noticed an improvement in customer orientation, lack of attitude, on the part of the sales staff. Maybe they got the message that the store would close if sales did not pick up? With three other Games Stops in Santa Clarita Valley (plus Best Buy, Target, Walmart, Costco, Amazon, online downloads, AKA Steam), the Gamer has many options these days of where she wants to spend her limited scratch. I was impressed when Danielle, an assistant mgr here, followed up with me on a question I had regarding what kind of format I could put on a PS3. She researched it and called me on my cell, days later. That kind of follow through is why I would prefer to buy games from GS and live human beings who give you good feedback about which games suck and which games rock. You rock, Danielle! Promote this employee to store manger somewhere GS!
I hope GS in Stevenson ranch remains open for convenience sake, but only if the staff remains friendly and customer oriented. Note to corporate GS, I hope you pay your people a descent salary w/​benefits (AKA Treat Them Right) because in the end that is the only way you will get customer-​oriented employees.
Lance G.

How can you not love a store that not only gives great service but sponcers parties when a popular game is released?
My children love video games and introduced me to this place years ago. Their staff is always helpful and polite no matter how busy they are. They really know alot about games and consoles and will happily educate you if you aren’t in the know. I mean they often will tell you all about a complicted game and make it simple for you. They also aren’t expensive. Even though their stores are small they can give you low prices like Walmart of Target. But unlike the latter, service is primary and they speak perfect English and can translate «geek speak» for the uninitiated. I would give all their stores here in Santa Clarita 5 stars. We also especially like the GameStop on Magic Mountain in Valencia.
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Bought myself some toys the sales people were very nice.

Wow the person that helped us last weekend was great. She was nice, helpful and very friendly. The store was not packed so we came at a good time. Thanks!

This is pretty much the same experience you will get at most of the other gamestops. The employees working here are helpful and friendly and have not let me down with my purchases.

This is my go-​to place for used games. The shop is clean and well organized, they always have what I’m looking, the prices are more than fair, and the employees are always willing to help you find something. It’s a no-​brainer.