Michaels

They have a wide range of fabric, patterns, seasonal items, etc. make sure you use your weekly store coupon to get the best value. I believe they honor other competitors coupons too. They seem a little expensive …

This store has been here forever. But it is always stocked pretty well. Employees are average, I’ve noticed that they are happier during the holiday season whether it be because they are only seasonal or they are genuinely happy for the holidays, I’m not sure.

I went to buy an artificial tree today based on a recommendation from a friend. When I got there, the aisle was very crowded but I finally picked out a tree and went to checkout. The checker was processing my order and then went to the end of the aisle, apparently to bring down the tree that was sitting there, probably a return tree. After a 5 minute conversation with another checker, plus answering several other customer questions while I waited, a different checker came by to tell me that the tree I wanted was sold and they were out of stock. My instincts were that they were holding the tree back for either an employee or some one else, who knows, but it was a very odd situation… suddenly the tree behind the counter was sold to someone else? Rude customer service to make me wait 5 minutes and very disappointing to suddenly deal with *sold out*. I will shop elsewhere.

My wife and I went to look at artificial Christmas trees (that had been advertised in the prior Sunday circular) at the Michael’s craft store in Stevenson Ranch. The larger trees we were looking at had pouches with cards that were to be taken to the checkstand for payment. After looking at and comparing the trees displayed, we took a card from one of the trees to the checkstand, and the girl (sorry, I didn’t get her name… it was about 7:30 Saturday evening, so her boss will most likely know who it was at the southernmost checkstand) simply looked at the card and told us that item was not available. We asked if rain checks were being issued, she said no. I asked why they didn’t take the cards out of the pouch, or put a card in the pouch that stated that the item was not available so customers like my wife and I would not spend 20 minutes comparing trees… she said it was because they were getting more in. Wait… they knew they were getting more in, but they would not issue a rain check? When I asked the associate this question, she pretty much blew of off with a «nope… whatever… next!»
Very disappointed in customer experience… sorry, Michael’s… FAIL.

I have to say, I’ve been to Michael’s several times, never have I had such great treatment by one of their associates.
We went to Michael’s to get items to do a science project for my sons school.
When we arrived Karen, took us all around store and helped us find the perfect items to do his project.
I expected to be pointed in a direction, not taken throughout store, and not having someone hand select, with my son and I, the best items needed.
Thank you Karen, very much, for what you do.
I also appreciate the manager telling me how I can give her a commendation online.

I will NEVER set foot in a Michaels again. Every employee and manager I encountered through this long journey has lied to me and many did not even give me the time of day to actually listen to my problem. my situation was simply that I had used two coupon and only one had been applied and i only wanted to know if it was a mistake on their part or if I had been mistaken that the coupons could be used at the same time. Now I sit here so infuriated at the way I have been treated. 1 star is too many for this place

I love this Michael’s! The store itself is pretty standard, kind of cluttered and maze-​like, and full to the brim with stuff, but the customer service is amazing. An employee (I wish I could remember her name– she was a younger woman with long brown hair and glasses) helped me find a huge list of things, and even checked back with me to make sure I was able to find anything. She was super helpful, but not overbearing.
The cashier was really friendly, and helped me to find a 40% off coupon on my phone, so I was able to save about $ 15. I’ve really never had a bad experience here.

Went to the store today to return items that I purchased by mistake. I had no receipt with me. One of the items was opened. The cashier allowed me to exchange the wrong items with the correct one without giving me any hassles. Customer service was great and everyone knew what they were doing.
I have been to the store several times in my experience is always excellent. I recommend you guys going to the store when you need something regarding arts, craft, baking supplies, ETc.

I think this craft store is expensive but they do have most anything for crafts that you are looking for. We had a picture mounted and framed here and they did an outstanding job. I will use them again !

If I could rate this store 0 stars I would. The costumer service here is insane. Eddie the manager is the biggest jerk to the customers and employees. I live in Stevenson ranch and this is by far the closest craft store, but I literally curse every time I have to walk in this store. I’m in a bad mood before I walk in and in an even worse mood when I leave. What ever happened to costumers are always right? You’re not even right at this store you’re absolutely wrong. I hope upper management is looking at these reviews and makes a change.

I’m always popping in for items that my kids need for their school projects! Very clean store with kind and helpful employees. They’ve been out of gold poster board for a while and a employee keeps saying it’ll be restocked but no luck, so that is the only reason I gave it 4 stars. Make sure to bring a coupon or it can be pricey.

As a crafter, I am a huge Michael’s fan.
They carry items for painting, drawing, sculpting, woodwork, framing, mission projects, decorating, holidays, fake flowers, and more. Little kids and adults alike can find something fun to purchase here to occupy a day. My dad used to take me here every other weekend to pick out something fun to do!
They also offer classes on several of the crafts they sell, though I’ve never attended one. Pricing is pretty decent here and every employee I’ve run into has always bee friendly.
The line for the register was different this time I came in though. It was all one big line at the end, far from the open registers, each customer going up to the next free cashier. Seemed a tad inefficient as it was difficult to hear and see who was calling out.

Great store with a great manager. During the busy black friday shopping weekend, I was accidentally charged for an extra box of Christmas lights (6 instead of 5). I went back to the store a few days later and spoke to the manager (Greg). He believed me and adjusted the purchase. Always busy, but worth the wait. I’m definitely a loyal customer.

Horrible service. They need a manager’s approval to authorise any card transaction above $ 100. If an item is $ 8.99 and we have over 20 of them, logically it would add up to above $ 100.
The cashier should figure this out before scanning all of the items through, and ask if a credit card is required then get a manager to be on standby instead of making the customer wait. Instead we stood and waited for 10mins for the manager Sara to come and authorise the transaction for us. Urgh.

I love waiting in a 15 person line with two cashiers! (Said no one ever.) Seriously this store has management issues. Always understaffed and under stocked and the store is completely NOT handicap friendly. Want to take your relative who is in a wheelchair to buy crafting materials for quality time together? Don’t waste your time here. The wheelchair doesn’t fit without knocking stuff off of end caps and the place is a mess half the time so you will run over stuff. I give this store a big fat F– for fail, fail and more fail.

This place always seems to have stuff I’m looking for.
The problem is the lack of employees in the registers when there are over ten customers in line.
I went to the store today, and I was able to find the things I needed without a problem. When I got in line, I noticed that there were probably 7 people ahead of me, and then a lot more people lined up behind me.
There were only two registers open. I’m not sure if they lack employees or it’s just that the other employees are too busy, but you’d think that a store that big with plenty of customers would have more employees around.
If you are in a rush, it would not be wise to shop here as for the lines can get long quickly and take awhile to move with very few employees working the registers.

They have a huge array of supplies which is nice. They are a tad on the expensive side so I only go when I have coupons.
The staff isn’t very helpful. They are constantly doing something and it feels like customers are getting in the way. The aisles are really narrow so it’s hard to navigate around people. I was waiting in line today and one of the cashiers said «next customer please!» And I walked over to her talking to the other cashier. She hadn’t noticed that I was there and then she said «excuse me ma’am there was a line.» I was like «excuse me? I was just in that line and walked over here when you called next customer.» I hate being called ma’am especially by someone who is my age or maybe a little older. Don’t come here for good customer service.

Dropped over $ 200 today while taking a crimping class with my mother and grandmother. Trisha, the instructor was amazing and very easy. Kristi, was also a great help whenever we called or asked about classes.
Unfortunately the manager Eddie, was a total unprofessional, abrasive and rude jackass. We were waiting in line when he came over half shouting that we needed to go to the other side of the store where there was a small, barely able to be seen sign as if we were idiots.
After we checked out he then approached us saying he was ‘sorry you don’t understand’. Are you effing kidding me? You yell at your customers that drop no amount of small cash on your over priced commercial store, then you make a point to confront them again to make them feel stupid?! We took no issues in calling out how it was, but what a douche!
No idea how to treat people then tried to defend why it was okay to be a complete asshole. Ill not come here again if that’s how this ‘new management’ acts.

Micheals is expensive.

I really enjoy going to Michaels. Usually we go here for picture frames, but just walking up and down the isles you see so many fun projects to work on… bird houses, beads, jewelry, painting, cooking, home décor etc. The possibilities are endless!
As far as checking out, the line moves slow. The place is usually not busy, but they often times have just one clerk checking customers out. Not a huge deal, but something to note.
The store shelves are fully stocked and parking is plenty.