Pacific Pet Sitters

Pacific Pet Sitters rock. Both An and Jeff possess a genuine compassion for animals and it shows in the way they have thoughtfully cared for my dear pets. An has always been super conscientious and a consistently amazing caretaker in the two years or so that we’ve retained their services. Seeing how attentive and caring she is, you would think they were her babies! An always makes sure that they are comfortable and well taken care of, alerting me to the smallest of issues while I am away. I would highly recommend Pacific Pet Sitters.

Let me start this review by saying my one star has nothing to do with how well they cared for my cats while I was gone, because when I called to inquire about hiring them, I talked to a very unfriendly, rude, condescending person. I have two indoor cats who are quite capable of surviving and being happy if checked on every other day, especially with their automatic cat feeder that feeds them twice a day, and multiple water bowls in the house, so I called and asked about having this company come and check on the cats once on a Monday and once on Wednesday with us returning on Friday. First, the person I spoke with was not friendly when I asked about the availability, then when I said that I just needed them to check on the cats twice, she said in a very condescending tone, «we don’t leave cats for two days… sorry» and that was all, phone hung up. Perhaps if she had explained her reasoning, I would’ve agreed to having them come every day, but she seemed like I was bothering her by even trying to hire her. I would think that if your job is one in which you care for animals, you’d be a compassionate person, but this is not the impression I got from this person. Based off of first impressions, I would never recommend them to anyone and I certainly would never hire them. Shaming someone is not the way to get business.

We’ve now had An and Jeff (Pacific Pet Sitters) watch our cats three times. Once for a two-​week trip (to the other side of the world) and twice for short vacations much closer to home. We can’t imagine having anyone else take care of our cats while we are way. They take care of our cats like they are their own. They send fantastic emails at the end of each visit, letting us know what happened and if there is anything to be aware of. It’s much easier to go away knowing An and Jeff will be there for the cats.

My cats are princesses. They’re so emotionally needy that when we are gone, they often will get sick (UTI, which the vet says is emotional). I needed someone who understood their princess complexes and would cater to that. Pacific Pet Sitters did that and more, including saving the house from blowing up. The girls were more than fine when we returned; they weren’t especially excited to see us, and that’s a good thing. No UTIs. And the house was neat and orderly too – mail neatly stacked, scooper washed and clean, boxes neat, bowls filled. An also smelled gas one day in the kitchen and let me know immediately. The pilot light had gone out on the cooktop so I walked her through the steps to relight it. Everybody lived happily ever after, except maybe An and Jeff who worked their tails off to make this a five-​star experience.

We recently started using An and Jeff’s services after interviewing several pet sitters. They’re very thorough and thoughtful in their approach to understanding the needs of our pets and our home while were traveling.
They are very attentive to our pets and spend a lot of time with them each day. One of our cats needs regular medication which they give her, then they spend time with her making sure she’s happy and over the upset of getting the pill.
They’re very tech savvy and can send regular updates via email or text. We love this and love the detailed updates they send (we get an email every other day). They also allow us to pay them electronically (PayPal) which is very convenient for us.