T-Mobile

Bad attitude, rude. I’ve been a t mobile customer for years. Very disappointed. In service

After having a terrible experience at another T-​mobile store, the manager at this location was able to turn my experience from negative to a positive one. Jackie was able to accommodate my needs and went out of her way to make sure I was given the respect and attention any customer should be given. I have to give this store all 5 stars because every sales person in the store that assisted me this weekend was great. I was assisted by Jay, Jackie and Ethan. It was a pleasure knowing that every staff member in that store is able and willing to help every customer individually and is well trained for any situation. I would definitely recommend this store to my family and friends.

This store is the best. The staff is wonderful I had the great experience with Ethan Hall. Jackie and Stacey. They were very helpful I ran into some issues with phone customer service but inside the store the were great and helped me with my issue. Thank you so much

Best customer service, bar-​none! Shay and Jackie are awesome!

I don’t like to criticize this store because I am a loyal customer and today I had it with them. I went in to pay my bill and I wanted to trade my phone in. So I ask one of the representative how much is my iPhone 6 is worth. He said it is work 351.00 and I said okay what can I do now. So he introduce to jump on demand and I was like okay let’s try it out. So the representative who was helping told me that I needed to buy a phone to qualify to not have anything come out of my pocket. So I went to Walmart just to find out I couldn’t do the jump on demand because I owe 400 for my iPhone 6. So I was okay I’ll keep my phone. I told the representative to customer care so I can cancel my mobile web on my iPad and they did so I ask the customer service how can I qualify for the jump on demand and she said that I couldn’t but I told them I wanted to upgrade my phone and they added the jump one program. So after this whole situation the representative who help me out told me that it was a time issue. I call customer care and they told me that I can go to another store to see if I can upgrade my phone and they did it for me. I am not coming back here because they did run around on me. They didn’t want my service at all so now I am happy to say is that Valencia mall got my service there.

The staff here was extremely helpful in helping me to pick out the right phone. It was far from what I’ve experienced at AT&T. No upselling or pressure. Couldn’t be happier that I switched from AT&T!
Mike Miller was the associate that helped me and he made sure that every single customer that walked in was greeted with a hello! Good customer service is hard to find especially in this valley so it was a very pleasant experience.
I have already told friends and family to switch and to do it at this location!
Thank you!

We saved a ton of money switching to T-​Mobile for our small business. The manager Mike and Scott were extremely helpful. One of the easiest experiences I have ever had with a phone company.

If only I could do a half star I would. This stores associates and managers are absolutely terrible with customer service and actually knowing what they’re doing. Although I am still upset with the mess I had to put up with I was only happy with one associate who seemed to know more than the actual managers that run the store. I have been waiting for a call back for the past few weeks and each time I leave a message to get a call back from a manager they never do. I’ve been calling everyday! The associates are so dumb they made me lose money because they have no idea how to do their job and make sure they tell their customers how to do things and they need to do! The only names I can remember that have been terrible help and don’t know how to do their jobs were Ronnie (a manager) and Jackie (i believe currently a sales associate?) I highly recommend you going to a different location but if that is most convenient for you then ask for Sergio. Everyone else is RUDE AND DON’T KNOW A DAMN THING ABOUT THEIR JOB!

Vincent was extremely helpful yesterday with my multiple questions (and phone calls) regarding SIM cards and international phones. Very knowledgeable and professional, he made my life so much easier yesterday. Thank you for everything Vincent!

I signed up with tmobile over a year ago, and recently got my boyfriend on my plan since I was so happy with their service. This particular location is not too busy, so the wait time is usually short, and they have always been honest and helped me out. I got my phone stolen twice within 3 months, and they helped me file a claim, and it was quick and easy.
The guy that signed me up, Sergio is the only sales associate I will work with just because he is AMAZING. I’m pretty sure he’s the manager, since he seems to be the only one who knows what’s going on. He cares, is honest about charges, and has always been thoroughly knowledgeable. If he’s there, you’re in good hands!

The employees that work here are great. Jordyn is a pleasure to deal with, but all of the others that work there are good too.
They are aware of your time spent waiting, and use that time to gather pieces of info so that your process when your dealt with is quicker.
Its a cell phone store… these transactions take time… customers can be inconsiderate… and uninformed as to the ways internet speeds, account changes and verifications are done.
Thanks for your service to me continually Tmobile !

Worst tmobile store. Lazy and wouldn’t help me with anything. Ended up going to the one in the mall and they were wonferful. Dont waste your time here.

I walked in — in fear and trepidation– seeing the past reviews! But I brought in a phone i bought at walmart with a tmobile contract. Would they transfer contacts from my old one… even though they had no «potential contract» to win?
Yup … 3 salesmen and I was the 3^rd customer — but customer #4 walked in and not a hint of resentment! kudos!

Don’t get me wrong, I totally love Tmobile, they have impeccable service and wonderful plan rates – the former and latter are the main reasons we stuck with them but THIS PARTICULAR STORE GIVES TMOBILE A BAD BAD NAME (i feel like it’s AT&T bad customer service all over again!) I have visited this store a few times but have had bad experiences everytime. Their sales associates are rude and don’t give a damn – considering this store isn’t even that busy! Since then, i’ve only been dealing with their 1 – 800 number coz they give you clearer, better and more helpful answers! I needed to call this store again after so many months – and to my disappointment still the same sucky customer service!!! Lucky for Tmobile their online customer service is great but hopefully they can do something about the management of this particular store. Probably it’s time to move on and CHANGE your hired manager and associates!!! Hopefully someone from Tmobile is reading this. But for now, GO TO A DIFFERENT LOCATION, STAY AWAY FROM THIS STORE!!!

Highly disappointed. The sales person engaged in deceptive practices in order to get us into a contract. My husband I purchased our phones as well as a plan at this location– on the promise we would receive a substantial rebate in the mail. The sales person even printed out the forms for us. However, we only found out after the return period that we would have never qualified for that rebate– and have now lost $ 400 and are stuck in a contract. Please stay away from this location and seek another.