Stillwater Medical Group PA

Neurologist diagnosed me with metastatic brain lesions and proposed a brain biopsy after multiple MRIs and CT scans. Seriously, I wanted to run away.
Instead she finally agreed to refer me to the Mayo Clinic who diagnosed high blood pressure.

The place is decent, but it’s become a mega-​office, and turnover is very high. We never seem to have the same nurse twice. Finding a primary doctor can be tough-​all the good ones aren’t taking new patients. Their support staff seems unhappy and disinterested.
Never thought I’d appreciate my health insurance company, but it was the only way could get my test results.
On the positive side: I love Dr. Cress! We’ve taken our kids to him since they were newborns. He’s never in a hurry, listens with concern, and really connects with the kids, from infants to teenagers.

Horrible experience with dr Singh… I have gone here for 28 years and its impossible to get an appointment with my family doctor whom I love! I told DR Singh what I have needed for the past 7 years for seasonal shots and she quickly dismissed my concerns, ironically I ended up in the ER early the next morning… Love DR stringer, never get to see him though…

Been coming here for 10+ years and for the most part been very happy with docs and care. But I need to Unilocal the business office staff (both SMG and Lakeview hospital, its affiliate) who have been extremely patient and professional when I had the crappy Anthem BCBS state of Wis insurance for a year, which fought everything and didn’t pay much of anything. I was so much so impressed with the biz office’s handling of the nightmare and the fact that the SMG/​Lakeview group «wrote off» some of the charges instead of continuing to fight Anthem that I gave the Lakeview Health Foundation a monthly donation for a year in the staff’s honor.

I was recommended to this office by someone whose primary care physician practices here.
GETTING AN APPT:
Office hours aren’t great — 7:30a — 5:30p with no weekend hours. The first time I called was more of an urgent situation, and they found me a doctor that could take me the next day. Since then I haven’t had much difficulty, since I can plan further in advance.
GETTING A PHONE CONSULT:
Once I had some symptoms about a week after I’d been in for an appointment. I called in and spoke with the on-​call nurse. But, she wasn’t able to help, so she left a note for my doctor to call me back. And he did! He did a quick triage over the phone to determine whether I needed to come back in.
CALLING THE OFFICE:
Their hold music is pretty bad. Sometimes it’s just static, actually. Most of the times someone picks up right away, but couple times I have been on hold for 10 minutes.
GETTING THERE:
Oh boy. On my first solo trip to the office, the car I was driving had built in GPS. But, the maps are a few years old, and the street didn’t exist back then, so no luck. Fortunately, I had my handheld GPS in my purse. Its map is less than a year old — it accepted the address, and directed me to Tartan Park! (a golf course about 5 miles from the clinic). Luckily my iphone found the correct address and I arrived in time for my appointment. So, be extra careful about getting directions to this place!
the WAITING ROOMS:
big, spacious, lots of natural light. Bad magazines :(But, I’ve never waited more than 10 minutes.