BBVA Compass

The reason I give this place a full rating is because they know me by name even though I don’t go in there often. I’ve never left there without my needs being met. The reason I banked there in the first place is because when it was still Guarantee Bank, Ryan had come into my place of employment and offered a good checking account deal since I worked next door to the branch. He always helps me out and still remembers when he signed me up even though it was 7 years ago. The branch manager is really nice and helpful as well. I’ll probably always bank here.

If I could give this branch «ZERO STARS» I would. My family and I had been banking with this bank for over 20 years until one day I had a bad experience with one of the bankers (I believe her name was Carmen. She usually sits in the desk to the right as you enter). I came in one day to close all of my bank accounts because my personal info had been hacked. I had been up all night calling my credit card companies and changing my email addresses. First of all, she had absolutely no sympathy nor compassion after telling her all the trouble I had gone through the previous night. Then she told me she couldn’t help me and there’s nothing she can do. She said I would need to call the 800 # to close my account. SERIOUSLY? I opened my account in a branch, I should be able to close my account in a branch!
I left disappointed and called the 800 #. The rep on the phone told me I had to close my accounts at a branch. At this point, I was FURIOUS! I asked the rep to do a 3-​way call to the BBVA Compass branch on Hammer & Don Avenue to inform them that I will be driving back across town to their branch to close ALL of my accounts. Such a complete waste of time and gas plus added stress that I didn’t need!
My original plan was to close my accounts and reopen new accounts. Because I was not treated with the utmost respect as a loyal customer of over 20 years should be treated, I decided to close ALL OF MY ACCOUNTS with BBVA COMPASS and open new accounts with WELLS FARGO. I also took my mother and my children to BBVA to close all their accounts as well. I would NEVER recommend this bank to anyone. As a matter of fact, I called 7 of my friends who I know bank at BBVA Compass and told them to bank with Wells Fargo as oppose to BBVA. Wells Fargo on Pacific have much better customer service and their bankers are much more friendlier! I told Wells Fargo about the horrible experience I had gone through with BBVA and they were so sweet, accommodating and most of all COMPASSIONATE! That’s how you’re suppose to treat loyal customers BBVA COMPASS! I really hope BBVA goes out of business. They don’t deserve to use hard working people’s money for their investments. I’d rather invest my money with Well Fargo.

I was a member of this bank for several years & loved it. The employees are what makes this branch: they were always friendly and seemed to genuinely enjoy their jobs.
The one star deduction is for getting rid of free checking accounts. Now you have to have direct deposit set up in order to have a free checking account. At the time that I left, I was a substitute teacher and wasn’t going to be getting paid for a couple months during summer break. I went in to speak with someone and was told that I would be charge $ 14.95 for each month that I wouldn’t be receiving a paycheck. I explained to them my situation and they said that that they were unable to make an exception even for just a couple of months. I don’t hold it against the employees since everyone was super friendly, but it really bummed me out to have to leave.

Stockton Savings was bought out by Guarantee Savings and they were purchased by BBVA Compass. I must admit I prefer the small town banks better and miss Stockton savings.
Now that said this bank is ten fold better than Bank of America or Wells Fargo, those two banks have zero costumer appreciation and I believe this bank is trying but it still lacks continuity with its staff