Collins Towing Transporting & Hauling

I contacted this tow company last night after my sister borrowed my car and my car’s starter died. I initially spoke with a gentleman who then passed the phone to a younger woman who took down my information. I asked the woman how long my sister should expect to wait and the woman said half an hour to forty-​five minutes, max. After an hour, I called back and provided my sister’s cell phone number to make sure the tow guy could call her directly. The tow guy asked that I text him my sister’s number (I did) so he could call her when he arrived (he did not).
Then another thirty minutes passed.
And another.
My sister and I both started calling the tow company frantically but to no avail. Our calls were forwarded to voicemail or ignored entirely. I text messaged the tow number and asked that they let us know if they were unable to make it.
Stranded somewhere in Tracy, trying to fight off the midnight tweekers that had started to surround the vehicle in search of loose change and cigarette butts, my sister waited almost three hours for this tow company before eventually calling me around midnight and asking if I could come pick her up myself. So at almost midnight (with less than 4 hours before I had to get up for work), I began the long and torturous trek to Tracy to get my sister.
The whole point is… If you can’t make it, let the customer know! Don’t just ignore our calls and act like a young woman isn’t stuck alone on the road in the wee hours of the morning! I will definitely be letting everyone know about their inadequate (and dangerous!) business practices and discouraging folks from using Collins’ services.