DIRECTV

I have been a Dish customer for years and finally decided to switch to Direct TV because of better pricing. What a mistake! I had the system installed three days ago and have had nothing but problems. When I reached out to the company today I spent 45 minutes on the phone pulling out every cord, re-​inserting it, rebooting the system, and waiting for the woman who I could barely understand to tell me that she understood how I felt and that she feels that way too. Finally I ask for a tech to come out and she said of course, on Monday! So we go back and forth and finally she tells me (after I told her to have someone come uninstall the system and bring my refund) that someone would be out tonight at 6 p.m., well it is now after 7 and I am on the line with Direct TV and getting the run around again. Will there be resolution, no! Do not switch to Direct TV! The person I spoke with earlier never entered tonights schedule so nothing can be done!

The Federal Trades Commission, commonly known as the FTC, charges DIRECT TV with «Deceptively Advertising the Cost of Its Satellite Television Service.»
The complaint begins with the «Company Advertises Discounted Monthly Prices, Fails to Tell Consumers about Two-​Year Contract Obligation, Significant Price Increase in the Second Year, and Need to Cancel „Free“ Premium Movie Channels».
I include that, while the complaint begins with these serious problems, my experiences also includes Physical Damages to my property, Lack of Timely Communication with the company and the Lack of Service Representation from the company.
By an agent representation for the company, I mean the difficulties speaking with any agent who can help. Contrarily, it is easy to walk into a brick and mortar place and meet a living person in their Complaint Department. Instead we get to phone Direct and AT&T in a robotic call that shuffles us around in a time consuming way, frivolously wasting away our patience. They even forced me several times to use their worthless, troubleshooting website that had no usable answers. If I cannot get help with my installation and service problems before they fester as is my case with Direct TV, I should at least be able to quit the service and get rid of their troublesome equipment ASAP. Listen up people, that’s not happening with this company.
Furthermore, I would not let the AT&T merger into the «AT&T Family» fool us either. If it really is a family, then let me say that is not how my family treats another family member. Here, AT&T passes the buck by sending us back down the robotic call lane again searching and finding worthless agents assigned to the virtual Complaint Department. This is putting the consumer, (you and I) back in a robotic loop of crap wasting more of our valuable time. AT&T should be held accountable by the FTC for the mistakes carried by the merger of the black sheep in their family too. Or is it just more corporate BS?
I would NOT RECOMMEND this service for those reasons above and more, which I will not waste your time unless you send me a note.
Because of the myriad of problems that are bound to the contract, it was well worth the EXTRA $ 400 I lost getting rid of it. I liken it to that piece of paper contract sticking to your shoe after you left the public restroom. While getting rid of it, my advice is to use rubber gloves and industrial cleaner as soon as possible.

I am an employee at a Men’s clothing store with over 1100 retail outlets throughout the United States, We have Direct TV as our television service. The Direct TV service went out on Tuesday December 30, 2015. We contacted corporate that day. No response. We contacted corporate on December 31, 2015. Direct TV responded and said the earliest they could replace what was defective would be January 11,2016. Seriously, that’s the best they can do? Are their techs on strike, and they have to call in independent contractors? Even Xfinity has a better response time. And our company has over 1100 subscribers. Need a refund for the time period not being in use. This is sad customer service.

This started Friday evening when our TV froze. I called C/​S # and they walked me thru several different ways to try and get up and running again. That never happened and they said we need to send a Tech to come to the house. Perfect, that will work until they said the next available is Dec. 15^th. At that point I reminded them we have been with them over 15 years and we were to have no working TV’s in our house for over 10 days. Not acceptable. I had spoke to 3 different people and was told the same thing. One young girl even told me it’s like a Dr. appt. that this is the first available appt. I asked to talk to a supervisor and was told they had no control over the service tech’s. They could only see the appt. books and go off that. Funny thing is when you call to cancel your service they seem to be able to get in contact with the local service techs. They don’t care who you are or how long you have been with them.
I called Dish and they will be there tomorrow. Not sure how this will work but after all the run around with DirecTv customer service I don’t care. The supervisor told me I will notice a difference with in 24 hours and I said I know I will because I will have a TV that works.

Direct TV’s customer service is horrible! I was on the phone for over 2 hours trying to sign up for their internet services. I was transferred 12 times, got disconnected 3 times and was signed up twice for internet and then transferred but there was no record of it on my account! I’m tired of dealing with them… NEVER AGAIN I’m switching cable providers!

Had a service tech come out today! Very professional and also does a clean job! I’ve had Direct since 2002 and stand content!!!

Why isn’t there and option to instead of give stars … to give Suck my balls!
Ughhhh! Totally irritated with the most asininingly stupid «new corporate rule» apparently some genius came up with the brilliant plan to no longer allow direct tv technicians to get on the roof to install the satellite needed to have satellite television. Hmmmmm let’s think about that one there folks … when the majority of all satellites have been and are installed on the roof so that they can get the reception they need to work … so why in God’s name would would not let them put new ones on the roof! Ok and yes in some cases you can stick them on the side of the house. However, you have to be able to do so and you gotta deal with the eye sore … wtf??? In my case I can’t do either. And yea yea yea I know that there are risks to worry about for the techs, safety concerns and all, I’m not completely inept or stupid … but don’t all jobs have risks … are there not trainings and certification processes that could be, should be implemented? You don’t want your techs fall off roofs … sure I get that, how bout you provide safe lines, rigs, 2 techs, a hot air balloon, mission impossible crap! Damn boo, I don’t know but something! Don’t tie their hands and cut off your balls! Think about it … if they can get on roofs how many customers are you potentially losing? You lost me? And what if an existing dish needs repair, needs to be taken down? Are those exception? Can techs only fall if the are installing, but not fixing or removing? Direct TV in the words of Ricky Ricardo «You have some esssplanning to dooo!»

I wish I too can give them a zero. I just signed up for Directv less than a month. I signed up for the $ 29.99 package. I expressed to the representative exactly what I was interested in and what I was not. After calling and speaking with a manager for the lack of communication on their part I have to pay $ 288.66 to rectify their error. I wish I would have visited Unilocal before I signed up for this contract. Right now I hate Directv over Comcast. I was told that you get what you pay for. Comcast maybe high, but they are better. I’ll wait a year and I’ll will never deal with them in life. However I’m going to go tell everyone I know about this, starting with Facebook.

I would’ve given ZERO if I could’ve. We have been customers for over 20 years and hate our Genie boxes that the installer installed-​he said they’re the newest and greatest. We hate them-​the response time is terrible between programs. Called 1−800-DIRECTV to change the boxes back to old boxes and they said we have to keep these unless we want to pay full price. OVER 20 YEARS WITH DIRECT TV. Dish Network here we come!

I wanted to watch TV on my PC. So I go to
and find the usual login however it has been years since we (my lovely wife usually handles these dealings) signed up for the service (works nicely) and so I have no clue as to which email/​phone/​zip code combo we used. Called CS spoke to Kurt nice guy and helpful but not listening to my iteration of what I want. I am not fluent in computer-​speak so listening and trying to understand me saying «I want to watch TV on my PC and can I play through my PC onto a TV (?) should not have thrown him (big time). I got to talk with Lara, nice and helpful as well. She was able to put it right in minutes and with access now established I am on my way to watching TV on my PC. Weird thing I go to
click on watch TV and locate Blacklist (the Pilot). As I watch happily a message pops up stating Ads cannot run and that is how HULU provides free TV. Remember the part about I am at
is going on? Whatever it is (some kind of mutual deal possibly?) I am confused but press on. I need to change some setting to accept these ads. The instructions do not match anything close to what are on my Settings and I am unable to fix that issue so TV is on and Ad 1 of 3 pops up and a countdown begins that will result in the program continuing but where this ad would be there are a few minutes of SILENCE. No doubt knowing how uncomfortable silence can be. Worked on me! I am thinking upgrade NOW then it hits me, I am going to pay HULU for Direct TV services that I already pay plenty for. I decide to deal with the silence for tonight and deal with THEM next week.

Honestly I wish I could pick zero stars.
I called direct tv got a package setup, which that in itself was a nightmare, there was a separate representative for almost every question I asked. It took 45 minutes to setup a tv package. Anyways, I got through the setup process over the phone, scheduled my install date and cleared my work schedule for the 3 hour time window they gave me…
The day of the install I waited until 30 minutes after the latest time for the tech to show up. The guy simply never showed. I called direct tv and I was told and yes I’m quoting, «your appointment was cancelled because you changed your order.»
Well the truth is I didn’t touch my order after I hung up the phone when I placed the order. And I had confirmed my appointment three times with the rep before hanging up the phone. What was direct TVs solution? Try to schedule another appointment a week and a half later. I was livid. They kept blaming me when I didn’t do a thing to my order after confirming everything and even got the email confirming the appointment. Oh and they told me I had to call THEM after receiving the email to confirm the appointment. That’s when I lost it. I managed to get a district manager on the phone and explained my story.
This lady was the FIRST person to have a brain in their head. She told me there was an error in their system which kicked my appointment out and that I never had to call in to confirm any appointment. I told her I was done and to shove the whole deal.
Apparently direct tv may be able to «Direct tv» but they have no direction in customer service. Poor company. Poor service. Get DISH instead. Took 10 minutes on the phone and was installed the next day. The NEXT DAY.

beware of directv. i was on unemployment for 19 months and never knew i could check my account online until 2 weeks ago when i was looking for something, luckily i did because i found out directv had been taking a payment for service out from my debit card for 19 month, yes 19 payments totalling 16.11.04, and i’ve never repeat never had directv, ive always had comcast and dish for the past 3 years. when i found this out i figured ok i’ll just call and get this all straightened out and they’ll return my money, but nooo i keep getting the runaround especially from this bitch wendy from the fraud dept, she was rude, and verry unhelpful and she said she was a supervisor but i doubt a supervisor would be answering phones. anyways i called another number and talked to a guy named xavier who was very nice and helpful and gave me a fax number and what to send them, i don’t know why the wendy b**** couldn’t just give me that info, especially if she was a *supervisor* like she said. hopefully after i send this info in i’ll get my money back, we’ll see. just beware of this company…
they don’t have a d– rating for nothing!!!

Beware of the contracts you enter!
When I asked DirecTV to upgrade my service with two more receivers they advised me that the only way they could do this was by signing a «new two year» agreement. I liked the service, but thought just adding two receivers should not have required such a time commitment. And, we had to pay $ 49 for a service tech to come out and install the new satellite dish and receivers. I also asked at the time about «bundling» my ATT internet service with my DirecTV to effect a lower cost and was told it «was not available» and it couldn’t be done. This morning, I called ATT, and guess what? IT CAN BE DONE!!! And I was given a monthly cost for both the internet service and the DirecTV that was very close to what I was paying for the DIrecTV alone, through DirecTV billing. In fact, as you can see from the «on-​line chat» with ATT, they were willing to give me far more than DirecTV. Here is the chat:
Solomon K: AT&T High Speed Internet Direct Pro — 3.0 Mbps and DIRECTV® ULTIMATE Package cost $ 97.94 a month before taxes. It includes 4 receiver boxes plus 1 Genie DVR along with the HD access for your HD TV.
Solomon K.: There is an upfront one-​time fee of $ 19.95 for shipping and handling of the DirecTV equipment.
Solomon K.: A free technician installation is included with the package worth of $ 99. Plus if you order this bundle today, you will get a reward card worth of $ 150.
Solomon K.: I am sorry reward card is for $ 100 only.
Being told by DirecTV that I was a «valued customer», I asked them why they would not tell me to go to ATT and bundle through ATT, saving me additional hundreds of dollars each year. Instead, they pull a veil of ignorance over themselves by saying «we can’t do that, and we are not going to tell you that ATT can.»
DirecTV hasn’t valued me as a ‘valued customer’. Shame on them. To have such a wonderful product and debase it with unscrupulous business practices is unconscionable.

Direct tv installer doing an install on Fairview way in Lathrop left installation garbage (ie coax connections, zip ties, bolts even the old dish he removed and placed onto my newly planted landscaping) To top it off, the install wasn’t even for me. He was working on my neighbors house. Filed a complaint with direct tv, but since im a comcast customer I doubt they’ll give a damn

I dont often come on these sites and complain as everyone has a different opinion, but I have never before experienced such HORRIBLE customer service as I have with Direct TV.
I signed up for Direct Tv in November and its been one issue after another starting with my installation, technical issues with my DVR box, and now billing issues. I have spent an unbelievable amount of time on the phone being sent in circles between departments as no one wants to claim responsibility or resolve the issue. At this point I am tolerating the crappy service, waiting out my contract and will be switching over to another service.
Direct TV is one of the least expensive services out there and a «you get what you pay for» type of situation.

I called Direct TV to get a listing (channel’s of my 29.99 package and Direct TV says they can not send me a line up because they don’t have access to it but that he can tell it to me verbally ???
now i am curious on why they don’t list my package on line and why they can not send me a listing… maybe its because a rip off … ewe i am so irritated

I don’t know which place we are associated with. Stockton or Oakdale. Don’t know if there is an office in Modesto. Only gave me two options so I chose Stockton. Anyway we have had Direct TV now for a little over a year and have never been happier with the service. No problems to speak of that can’t be handled easily. Very knowledgeable people and very helpful. Give em a Thumbs up for saving us some money every month.