Greyhound Bus Lines

So disgusted with Greyhound in general. It has been over a month since they lost my sons bag during his eight hour bus trip. This occurred when the driver made him go inside to reprint his ticket and then took off without him in less than five minutes. I have called them and been redirected then disconnected several times. My husband has called numerous times. We have filled out the proper paperwork for lost luggage. I have emailed a customer service representative. No one has helped us! I will never use them again!

Dark outside, no parking lot lights. Deserted station which is Hugh. Two vending machines and hard to determine when busses are leaving it departing as there is no kiosks and their website tracker does not work.

I would give 0 stars if possible. I would never recommend to take the greyhound especially from this station. Last night, thanksgiving eve, my boyfriend and I were left stranded for 2 hours. Our bus was scheduled to depart at 12:05am to Los Angeles, we arrived at 11pm to a closed station and people just waiting in their cars. A few buses arrived between 11 – 12 however we were told by one of the bus drivers that came and headed in a different direction, that our bus would be arriving late. It came at 12:20am but of course, by the time we were about to board the bus, the bus driver told us there were no more seats. What. The. F!!! He also told us there was another bus that was on time which had more seats because apparently there were two buses for this schedule. At no time were we ever told that there were two buses and the entire time we were waiting outside and no bus drivers said they were our schedule # with destination going to la so how could we miss the first bus?! And how were there no seats left! The bus driver then gave us a number to call which he instructed us to call and ask where the second bus was because he had no idea. The number was for the direct contact to customer service in Sacramento for greyhound and the only customer service available apparently. The person on the other line was named Mike, the most useless customer service operator ever. He didn’t know where the bus was, he kept telling us «it should be coming.» He told us that we did not miss the second bus. My boyfriend and I called him multiple times between 12−2am to ask if he was absolutely sure we did not miss the other bus. Mike starts yelling at us over the phone every time we try to make sure we did not miss the bus or the bus is still coming. And let me remind you we were waiting in the cold, 30 degree weather, downtown Stockton, outside of the station, on thanksgiving eve. There were homeless people coming up to us and asking for money or food & eventually left us alone because we gave away all the snacks and spare change we had. By 2:30am, I’ve lost my patience. My hands and knees were shaking, I couldn’t even hold my phone because I was literally shaking from the cold. The greyhound bus tracker online didn’t say there were any buses coming and it looked like any buses that were on the map were well past Stockton. Mike again as useless as the last time we called him he said «I have no idea where the buses are.» I asked him if there were any trackers on the bus and he said no. What the f!!&@:38 $:!!! By this time (2:30am) we finally made our conclusion that no buses were coming for us, there were no ubers or lyfts available & waiting for the next bus to la was absolutely not worth it given the lack of customer service. Luckily, one of my friends was out at Denny’s in Stockton and offered to pick us up. We ended up booking a flight from Sacramento to Los Angeles on thanksgiving morning instead. Greyhound, you are a complete waste of time and your employees drown your reputation deeper into the gutters. Thanks for nothing. I will be filing an official complaint.
Bottom line of this story, DON’T EVER TAKE THIS GREYHOUND LINE IF YOU DON’T WANT TO BE STRANDED IN THE COLD FOR HOURS WITH ONLY THE HOMELESS AROUND AND STUPID CUSTOMER SERVICE OPERATORS ON THE OTHER SIDE OF THE LINE WHO ARE ABSOLUTE GARBAGE.
On a side note, going through this awful experience humbled me as I caught a glimpse of how homeless people freeze their butts off on the streets with little or nothing to eat and nowhere to go. What’s sad is that even they had more manners than MIKE and they had a better idea of when the buses were coming since all they can do is watch people come and go. Might as well hire them!

STAY AWAY! If I can give this bus service no starts I will. I came to drop off friends that came up from LA and it’s completely unsafe. The bus was supposed to be here at 12:00am and we waited a whole our outside in a poorly lit parking lot. No security! No one inside building. Many homeless people walking in and out of parking lot. There were teens in parking lot fighting. This is a sorry excuse of a bus station. At this rate I was better off driving up to Sacramento airport. I have travelled through different states using greyhound and have never experienced this horrible customer service and lack of security. I will file official complaint with greyhound.

Why are your phone lines busy, I rather be on hold for 20 minutes then repeatedly calling, hoping to get through. (On the bright side, prices are cheap)

This place is old and had only one person working the counter. Not a safe place to come to regardless if the police station is across the street. The restrooms make you feel as if your in prison. No mirrors or soap and cheap sand paper for toilet paper.

This station is pretty dark and abandoned at night. I typically take the 11:25pm bus out and it’s a bit scary to sit in a dark parking lot with homeless people milling about. There always seems to be at least a few other people waiting so you won’t be all alone.
No restroom while you wait. You could walk 2 blocks to the gas station/​McDonalds where the homeless congregate but be prepared for the panhandling.
Stockton seems like it was once a beautiful city. I hope it emerges from its bankruptsy and gets better.

Update on this… I called and wrote corporate, nobody ever called back, they didn’t care. That is really sad.

What a sad station. I understand that the city is currently broke and going through a Chapter 9 Bankrupt process, but this station is just not a welcoming site to visitors. I am a former resident of Stockton and as far as I can remember the front of the building has been closed and rerouted for rear access only. It’s quite odd that the opportunity to create a more transparent and efficient building were tossed in the trash when the knuckle-​heads made the decision to close the front area.
As someone here commented, the seating is limited but I’ve never really seen it packed to where one couldn’t find a seat with empty chairs to comfortably space yourself from others. There are almost never lines to the front desk/​cashier. There are no auto-​mated ticket kiosks (yet) but I’m guessing since a major station like Los Angeles has barely added their own electronic kiosks that things at Greyhound happen slower than an aging slug.
Sadly, the Stockton terminal (one of the major transfer/​stop terminals and also one of the larger stations in California) is actually quite stunning from an architectural standpoint minus the clumsy design details added on later. The use of space inside is not efficient at all and though their is not a restaurant inside there certainly is enough space for a small Subway or other deli shop indoors. So much unused space.
Then we have in my opinion, the biggest disservice from the company who has operated at this location for many years: the mound of forgotten and unsightly green-​less patch of land that fronts the busy main street of the station and is the last sight many see before leaving the city. HELLO Greyhound… HELLO City of Stockton! What do both of you stand for? Trashy? Dilapidated? Don’t ask why people continue to have a bad aftertaste when leaving Greyhound Stockton if you can’t even plant a damn tree in the damn dirt on the damn corner of the damn busy intersection!
Pheeeww! Sorry, this has bothered me for a long time. I still have love for my old hometown and still ride the very affordable and pleasant buses that Greyhound now operate, but these concerns need to be dealt with pronto or you might end up like Amtrak.
P. S. I am still confused why this large station cannot stay open in the winter time when it often get’s down to freezing temps in this city. I’ve sat shivering outside with others waiting for our rides, so I know first hand. Get it together both of ya’.

We had a departure time of 5:35 am. Arrived at 5:22am just as two busses were leaving. Waited until 6:26am and decided to drive to Sacramento in hopes of catching our bus there. Luckily we arrived with just 5 minutes to spare. While we were waiting in Stockton we tried to call the station in Stockton as the doors were not open… no answer. We tried to call the station in Sac… no answer and no help whatsoever on 800 number. It never occurred to me that the busses would leave a stop early. Even our city lines don’t do that! Have to wait to see if i get a refund for that portion of the trip, but it doesn’t sound promising. Local office said their records show that the busses left on «schedule». Attendant in Sac said they have gps on bus and that they are not supposed to leave early. Sounds to me like i will have to get them to check the gps, then, if i can get refund at all I will be waiting 4 to 6 weeks!

Greyhound is pretty much the cheapest way to get from Point A to Point B. Dirt cheap. I’d buy online to get the best deals, by the way. The review isn’t about Greyhound itself, but the location. Went here because Sacramento didn’t have any tickets.
The Stockton branch is alright. The building itself is kind of run down, and the parking lot is an awkward circle you just kind of guess at.
There’s not actually a lot of seating, at least as not as much as I thought there would be.
Also, it’s Stockton. So you can expect to find questionable people here from time to time. Witnessed a bum buy some paraphernalia outside the building and walk into a busy intersection within 30 seconds. So there’s that.

Greyhound cares little about your safety. They drop you off in the middle of no where. When I went to Palm Springs, they left us in the middle of the desert with no station (no food and water). It could have been dangerous. Do not trust this company when it comes to your safety.

Very quick line. Buying your ticket is very simple. Prices are reasonable. No ac at the terminal is an inconvenience but manageable. Place is also a bit dirty and womens bathroom was closed off.