H&R Block

These people are scammers. They tell you one price and then when it’s time to pay its completely different. They say «oh no, I didn’t understand the question» REALLY?! And I’m supposed to trust these people with my taxes/​money but you don’t even listen to what is being said?! I will never go back there again

Totally rip off! Just because of ONE extra form from stupid and useless Covered California we ‘ve paid triple price for have our taxes done. Are you, people, out of your mind? And, besides, that was done totally wrong and we have to do an amendment anyway. Would never ever go back!

I went in to have my taxes fixed after going into Jackson Hewitt and letting them screw it up… big mistake never go to Jackson Hewitt… they lie… anyways when I walked in I was greeted by a young lady named Sarah corder. she was so nice and very professional. I explained the problem I was having with my taxes and she knew exactly what needed to be done. we went to her desk and within 45 min my taxes were all done. her customer service was the best and she was very knowledgeable about tax rules and such. at Jackson Hewitt the preparer kept asking others questions and looking things up on the Internet… it was obvious they did not know taxes… anyone out there with the same problem should go see Sarah corder at the hammer ranch h and r block in Stockton. she is the best.

Score another great customer service point for Stockton…*not*
Today I walked in hoping to be enlightened about the taxes and small business. Instead I got the rudest, most sarcastic, eye-​rolling Filipino lady by the name of Linda Ramirez. What kind of professional tells the customer to «see a professional» for the questions I had?! What nasty lady tells that to an admittedly n00b small business owner?! Go see a professional… it was obviously a mistake to go in and see you! Shame on this place. She even went as far as smirking and scoffing at me when I told her this is my first year running a business. She scoffed and said I’m probably losing money. Even if that were the case, what effing person says that?! What kind of crappy scum do you have to be?
Word of advice. Seek professional – real professional help elsewhere! Eff this place! ZERO STARS!!!

H&R Block, or HRB as they refer to themselves internally, prides itself on creating peace of mind for their customers. That’s what they sell – peace of mind. Peace of mind. They do your taxes for you. And they will stand behind you if they blunder.
Well, they blundered. My 2007 California tax return didn’t get filed electronically so a year later, I get a notice from the state. No problem, people make mistakes. I’m cool. I go in and the preparer is apologetic, makes the correction, swears she will send it in this time AND credit me for the late penalties and interest charges. No prob. I even let her do my 2008 taxes just to show that there are no hard feelings.
Fast forward almost a year later. I get another notice from California’s Franchise Tax Board telling me my taxes were calculated wrong and I owe them $ 500 more. And almost $ 250 in additional penalties and interest. That’s when I remember that HRB never reimbursed me for the first set of penalties and interest!
When I go in to handle this, I am left waiting in the lobby for twenty minutes. And I have an appointment! So I was there with no contact or explanation from the person with whom I had an appointment.
I left. And I’m drafting a letter to HRB’s CEO with my tax returns for 2007 and 2008 attached asking that he audit them and arrange for reimbursement for all the fees and penalties. :-)
Peace of mind, indeed.