HBTG Appliance

WORST CUSTOMER SERVICE EVER! The girl in the office is rude and unprofessional and the delivery driver is a liar and will not give you an approximate time of delivery. I will never ever recommend this company. They were supposed to deliver a «loner» stove on Monday the girl called me Monday at 1:30pm to confirm appointment I left work early to be home at the time agreed and they never showed up and didn’t even call us to let us know that they will not show up. When i asked her what her excuse was for not showing up on Tuesday when she called to confront me she said i’m just a «tenant» she don’t need to call me she will call my landlord. Stove my landlord got is all ugly and dirty and stained missing a rack in the oven the oven door does not close and the griddles are disgusting and bent my pans and pots dont even stay even.

We bought a washer and dryer from them 6 months ago. Within the first month they had to pick my washer up twice to fix something that was wrong. Six months later, I had to take my dryer to them because it was not heating. They determined it was the «mother board» and would cost me $ 300 to fix… that’s what I paid for the dryer in the first place (in which I’m still making payments). I will never buy anything from them again.

I bought a few appliances. The appliances were dented during transport. I called them and they did not return my calls. I called many times and I am pretty sure they did not pick up because they knew it was me. I went down there and got them to exchange them. The appliances were not delivered clean. After a few months the igniter on the stove is dead and there is a gas leak within the stove. Pg&e had to turn off the gas to the stove. I have to buy another one. I will never go back.

Well i just got a dryer and it has a 90 day warranty. I didn’t see the reviews before this, but the costumer service seemed pretty spot on. Nice. It was a very good deal in the dryer so i think I’m happy.

Worst customer service I ever experienced. The manager is rude, defensive and extremely unprofessional. I had issues with one of the appliances I purchased from them and got it back in worse condition than it was. The business seeks no satisfaction for customer service. I will never buy from them again and would advise the others to stay away!!!

This place is no «Blessing»! Five years ago I would have recommended this place to my Grandmother. Now I would say they are a huge rip-​off. I bought a washer and dryer and within a month the washer quit working. (I had paid extra to get a nice matching set) They brought a replacement and 1 week later it stopped working but now the dryer stopped getting hot also. After 3 replacements I now have a washer that doesn’t spin worth a damn and was told by the owner, too bad. He was rude and it was obvious he could have cared less. You are better off buying from a stranger.

DO NOT COME HERE! Waist of time and money! These guys sold me a washer with messed up pump, brought me a loaner washer while they «fixed» it and loaner did NOT WORK! Worst place to go. Your better off washing down a river stream with a rock! THEY WILL SELL YOU A LEMON AND REPLACE IT WITH A ROTTEN APPLE!

Piece of shit appliance outlet. might as well buy new models then to spend the ridiculously outrageous prices for used junk! There a reason why appliances break and these guys never get to the root of the problem. dont go

I have to say, I didn’t look at the rating prior to going here. We bought a refurbed fridge. We had it delivered to our home and had it for 2 weeks, when the freezer quit freezing. After which, my husband read the reviews on Unilocal and was really nervous about getting them to repair it. We had bought the warranty just in case. So, my husband called and no one called us back. Two days later, I called and was able to get a hold of someone. Their service guy called me back the next day. I told them what was going on. They scheduled an appointment to come and take a look. Our service even having our fridge delivered was great! Well, our tech came out and he identified the problem. He fixed our freezer enough to get us through the week it would take to get our part. This was at no cost to us because we had bought the warranty. When our part came in, our tech came back out and put it in. We were very happy with our service and grateful for their tech, who was an awesome guy! I would recommend them for a good buy on their fridges, just buy the warranty. It worth it!
:)))

Fridge we bought is junk… has never worked right since delivered. .they screen calls. they need to be shut out of business. .removed back panel of freezer to see wires were cut and taped together. …

I purchased a washer & dryer Saturday (July 12^th) Washer stopped rinsing & would turn off July 13^th. Only lasted a day! (A few hours of use) called Monday, gave me 24hrs for someone to come & fix it & didn’t get anybody until Wednesday. The guy was clueless! «Fixed it» I turned it on & started a circle, 15 minutes later turned off. It was never fixed! Thursday I got someone pick it up & brought a replacement. Used it Thursday, Friday & Saturday. It started leaking water. They sell garbage here!!!

this place receives 0 stars! they over charge for appliances that dont work. I first purchased a refrigerater ($ 500) and washer and dryer ($ 899) from them. When they delivered the fridge and thoroughly expecting it, it had a bad leak. I tried to call them, but of course i got the answering maching and left multiple messages but never got a call back. When the delivery man came to deliver my washer and dryer I demanded he take back the fridge. when i finally was able to get a hold of someone, they told me they will replace the fridge and will contact me if they have a fridge for me. weeks pass by and i recieve no calls! I finally go to see them in person and the response I get from them is «oh its been awhile». ummm hello weren’t u suppose to call me. So the fridge they show me that suppossdly the owner has held for me was a fridge that looked horrible. i defenitly was not taking that. I found a fridge I did like but I had to pay $ 500 more. When I got this refrigerater sent to me it was working ok for the first few days then the freezer wouldnt freeze. I called them, they sent out a tech and he said he will notify them about the part I need. Its been over a week and no one has contacted me about anything, NOW as for the washer and dryer. the washer completly stopped working and they replaced it with an old ass washer. Defenitly not something that is worth the amount I paid. and then this washer ripped every piece of clothing I have! They are crooks and I hope no one ever goes to them. I am in the process of initiating legal action!

Thieves!!! Dont buy!!!
They over charge then have some ghttto person deliver that ruins appliances and owner takes no responsability and doesnt care. They also screen your number and are «unavailable» unless you call from a different number!!! Sabrina and Emily appear to be kind and customer service oriented but avoid your call like the plague!!! Do not buy!!! Im in process of reporting to better business bureau and sml claims court!!!

This place is fraudulent! They talk a good game but do not produce good quality appliances. I was sold something that did not work. This company is very unprofessional and I would advise to stay away.

At first everything seemed ok, they have a pretty large selection but it’s not like a glamorous shop or anything. Once I had ordered my fridge they told me it would be delivered the next day. Not only did it take them about 5 days to actually get it to my house but they also lost some external covering parts in the process. I can’t really describe it much better than «ok». I’m not going back there ever again for anything else that’s for sure.

These people are crooks and liars. We are waiting now for the 5^th refrigerator they have promised us, I’m not holding my breath. I have reported them to the BBB also, and their financing company, and the attorney general of California is my next call if the refrigerator I get today isn’t right.
It appears they fill the freezers with ice and make them cold somehow, because at the shop they are full of ice and seem to be working great. When they are about to be delivered or after they deliver it, it suddenly doesn’t work.
They also don’t answer their phone or return calls after you’ve called them once.

WORST place on earth. Steer clear or be ripped off. Its a total rat hole full of crack heads and people who take your money and send your refrigerator home in worse condition than when they picked it up to fix it.

i had to give one start! This place robbed us! total rip off, we bought a washer and dryer and every two-​three months something is wrong with them. They always give the run around and they never answer their phone. THEY WILL BE REPORTED TO THE BBB AND I’M SUBJECT TO GO EVEN A STEP FORWARD AND GET THE NEWS INVOLVED BECAUSE I KNOW I’M NOT THE ONLY ONE THEY’VE DONE THIS WAY.

I only gave this outfit one star because there was no option for zero stars. Their inventory is garbage. If you are able to find something in their stock that will work for you, it is most likely broken. God forbid you need parts, the customer service sucks and you will get the run around. They will screen your calls using caller ID, and the only way they will answer you is if you call from a different phone number.

these people have the worst customer service I have seen, i bought a refrig and it was not freezing right so they brought me one that was smaller, cracked inside and the drawers and shelves were not for that one, so i called and they were supposed to send someone to measure and get the right stuff, after over a month and several calls they still have not contacted me. I do not reccomend them to anyone