Lodi Health Trinity Family and Specialty Care

Terrible experience here I don’t know where to begin.
I had to google the definitions of the bloodwork for the medical professional because they didnt know what they were?!! are you serious? I have no medical background but still was able to google.
On top of that they still made me pay to see the them so I can show the google article, other wise they wouldnt order since they didnt know what they were.
After the visit,
They forgot to hand us the order nor say anything about it so we had to call back and have them fax it. This was a complete waste of time and inconvinence. They replied «you were supposed to pick them up before leaving!» How were we supposed to know that if you dont tell us?
If you call close to 4pm you will be on hold then it will hang up on you after making you wait for 30min on the phone telling you that the facility is now closed. Argh…
Adding to previous comments, «I agree that they are rude, snotty, CARELESS and have excuses for everything.»
I emailed their staff about my complaint but nothing has been done about it.
I usually dont leave bad reviews but this I had to.

They need to fire all the girls that work at the desk. They’re rude, snotty, and beyond unprofessional.

The doctors that i have come in to contact with in the group are great, but to schedule an appointment, the wait time on hold since the organizational changes are HORRIBLE. I am so close to changing physicians for my family.
I am on hold waiting for someone to answer as I type and have been on hold for 10 mins thus far.
Within the last month, times that I have had to call I have not been on hold for no less than 10 mins. This is ridiculous. And management should be ashamed. Not good customer service at all.