O’Reilly Auto Parts

Went during the afternoon today and employees were just horsing around. 5 – 6 employees and all messing around. Went up to register to get help and first employee passed me on to another employee, then that employee passed me over to another one. Ridiculous. What more can you expect from minimum wage workers.

Multiple times I’ve come here and been pleasantly surprised at the level of knowledge of the sales staff at this location. I’m not looking for someone to tell me how to make the repair to my vehicle, but someone with the ability to explain the best choice of parts and warranties on the parts they carry. Don’t forget they will install you wiper blades for free.

Helpful, friendly, match prices, been a regular here, and better than AutoZone.

I stopped in to purchase some replacement wipers. I had already done my homework online. Comparing prices to other local auto parts dealers as well as the dealership. I knew the model, brand and part number. Yes I called the dealership too. Dealerships if you didn’t know (cause they are notorious for charging a premium) have actually clued in and have a lot of common parts priced competitively just to get you in the door. Which I think is a good thing cause I would rather use a factory replacement anyway.
I walked into the store and I was promptly greeted. Didn’t get the persons name. I suck at that. They immediately asked what I was looking for and even though I knew already all the info they had the terminal up and looking for my part. I figured why not maybe they have an option I don’t know about and might as well double check. So the employee said he found the part number and started to lead me to it. Well, at least I followed him anyway. Since I had known in advance what options they had it was a bit annoying that he took me right away to the most expensive option.
As a side note you really should do your homework in advance. Employees are less and less equipped to be informed about the products. I say this because it was multiple dollars more to purchase what was essentially the exact same product. The only difference between the two models was that the more expensive one came with the proper adapter installed as opposed to having to swap out to the one for your vehicle, which is the case in the lesser priced option. The blade, arm, and material were exactly the same you just have to swap to the included adapter. I determined this through the manufacturers website.
So as soon as I noted this I said I actually wanted the such and such model and he did a quick up-​sell attempt. Falsely informing me it was a better product and that it had a mail in rebate. Which I personally think mail in rebates suck a**. I just gave you a bunch of marketing info worth a ton to you and your giving me back pennies on the dollar which I have to wait three months to receive. Then I have to go to the bank to deposit and with gas prices being what they are and where they are going I am actually probably loosing money in the long run.
When I denied him he didn’t hesitate to take me to the product I was actually there for. He was nice enough to check their rebate coupon rack to see if there were any offers on that item also. However he was so «energetic» (actually kinda spazzy) that he totally missed the sign right next to the item that said «purchase a pair, receive $ 5 off». Sweet to save money, sucks I had to point it out to him. He also verified that the discount was applied.
Final note. It was super dead in the store. I was the only customer physically there. And it seemed there was plenty of staff on hand. I mention this because when I returned to my car I noticed that some douche had left (2) two empty containers of (ATF) Automatic Transmission Fluid and (1) one empty container of motor oil and (1) one (ironically) wiper adapter in a parking space. While this isn’t a (sadly) rare event here (Stockton) it’s still disgusting and irresponsible. You know that your clientele can be pretty low brow from time to time and do this kinda stuff so you should have your employee’s regularly check the parking lot for this kind of BS. I was a sort of an Upright Citizen and took care of it myself. I say sort of cause I should have probably went back inside and let them know also. But I was too lazy and felt lucky I wasn’t getting rained on at the time.
Final aside. I don’t know why it takes Unilocal so long to update a business listing. I already noted it months ago. This isn’t Kragen anymore.
The goods: Quick acknowledgement. Eager to help. Verified information. Convincingly wished me a nice day and thanked me for coming in. Quick transaction. Store was clean and organized.
The lows: Slow down. It’s not busy. Train your employees. Don’t up-​sell me something that cost more and actually isn’t better. Clean your toxic waste from the parking lot. It’s lame that it happens, but it does, so be responsible.

also been to this one cuz it’s only 2 blocks away from where I was working last year. lol