Starr Property Management

If you would like horrible customer service and a company that loves to give you the run around PLEASE CHOOSE THIS COMPANY! The reason for this negative comment is because this company «said» they sent out my deposit but I don’t believe this. The property Manager Cynthia said it was sent out on Friday ⁵⁄₁₃ and it is now Friday ⁵⁄₂₀ (please keep in mind Starrpm is in Stockton and I am in Manteca) and we will now have to wait until Tuesday ⁵⁄₂₄ to talk with accounting.
Very unprofessional I work in customer service and always try to resolve an issue when it comes my way, these people here have zero customer service skills I won’t be recommending this agency to anyone!

I have experienced excellent service, from start to finish, with Starr Property Management. The rental house was pristine, professionally cleaned and rugs shampooed, when I moved in. The associate reviewed a detailed pre-​occupancy inspection list with me, and we agreed that everything was in good repair. At the end of my lease, an associate conducted a post-​occupancy inspection with me and, finding no damages, returned my full deposit. I especially appreciated the high quality service because I had moved to Stockton from out-​of-​state, so I relied on Starr PM for guidance on initiating City of Stockton and PG&E services. In my experience, whatever the question, I received a same day reply. I recommend Starr, without reservations, for property management services.

Very helpful and courteous, especially Jessica at the front office. I would rent from Starr Property again and again. All you have to do is pay your rent on time people! This is Stockton and I’m sure this office deals with a lot of unsavory characters, but they have always been upfront and great to me.

Ok well I tried, I really tried but strike 4 you are OUT Star I went by another listing to view the inside of a 3br 2b on Glencannon, the day before I drove by and it seemed to be a great place from the outside, great yard, nice enough neighborhood.
When Dave opens the door there are at least 6 – 8 groups looking at it so there are definitely people needing places to rent.
But the interior of the house was disgusting.
Carpets had not been cleaned, it smelled musty, the ceiling in the living room was cracked and partially coming down like maybe a leak in the roof. might have been able to look past those things but then I went into the master bathroom. WOW! there’s a shower that one of the other people looking said it looked like a murder scene. It was like all black mold or I don’t know what but I don’t see how anyone would want to shower in something that looked that horrible. And reading some of the reviews of tenants I couldn’t think about putting my application in and hopefully those issues would be fixed. Just unbelievable they don’t even look at the inside of a home before showing it to perspective renters. Even the guy showing it said he was embarrassed to show it.
So sorry Starr PM wish I could get my $ 70 application fee back so I could reapply to a different PM company.

I found a house on Manchester for rent on
. It was overpriced, but we don’t mind paying top dollar for top quality and top service.
My GF called and went by the Starr offices to drop off the application on 04/​07/​2016 with all the supporting documents. The girl there told my GF the owners «hadn’t decided if they were going to sell or rent yet, and that they wouldn’t know for at least two weeks.» When my GF tried to give them the application to keep on file for that or any other opportunities, the representative refused to accept it. Confused, my GF left.
One day later 04/​08/​2016 the «For Rent» sign goes up in front of the property, and now they’re closed on weekends when most renters are available so we can’t get any clarification or explanation. There seems to be a breakdown of communication here.
I read more Unilocal reviews about Starr Properties, and the more I read, the more concerned I became. Not because of the complaints, but because the owner, Dianne Starr, responds to every complainant with a copy-​and-​past message to call or email her. Every one of her posts are identical, regardless of the issue she is responding to. And, the number and emails in this generic response are the same general office contacts and not her personal, direct contact information. And, again, nobody to talk to on weekends, when most renters are off work and looking.
I emailed the completed application to her today 04/​09/​2016 using her posted «personal» address taken from her responses, and began documenting a paper trail for record-​keeping, as I do with all business I conduct.
I am intrigued by all the conflicting posts… nothing in the middle, just really positive or really negative; the two extremes. Seldom is life that black and white. So, I’ll keep posting the progression of events as they happen, from start to finish. Then we, the public, can determine if either the positive reviews or the negative reviews are a true representation of the way this firm does business,. or if the truth lies somewhere in the middle.
More to come…
04/​10/​2016 1050am:
Well, positive news… Ms. Starr phoned me herself today (Sunday). She was very pleasant and professional on the phone, she explained the confusion regarding my GF’s experience, and indicated she would contact me for a showing tomorrow. She explained her office does not accept applications until a property has been viewed because it costs $ 35 to run them per party and she wants to ensure the prospective tenants are fully interested before wasting their time and money. I indicated most places just run the apps and save the data for one year in case the original property doesn’t pan out, and she said they do the same, but only after an initial property has been specifically applied for. So, at this stage I’m elevating my rating to three stars. As of this moment, Starr Properties is looking much better.
More details as things unfold :-)

OKAY YOU PEOPLE NEED TO CALM DOWN!
How many of you have actually gone to the office on Saint Marks and stayed in there for a while? Well I have, and here’s what I’ve seen… Those girls behind the counter work their «you know whats» off. They are INSANELY busy both online and with NON-​STOP phone calls. These ladies do their best to answer the phone, reply to your online inquiry, and take care of the line of people in front on them.
The only fault in this location is that they are way way way too understaffed for the amount of work that needs to be done here. It’s very hard for them to communicate in an effective and productive manner because it’s constantly chaotic. They need more people than just Dave that can drive around and do showings. That poor nice guy needs a BREAK and like a massage, seriously, he does a lot for the company and has to deal with people who aren’t always the greatest. Also, this office needs more people to help at the front desk and it sounds like they need more people assisting the owners with the process of cleaning and maintaining homes.
This specific location manages a tremendous amount of homes around Stockton, Lodi, etc. They are overwhelmed. PERIOD, every time I walk in. I have had the best and most honest, compassionate experiences with Dave, Jessica, and the manager Debbie.
So this message is straight to you Diane Starr, President of Starr Property Management, this location needs help. They need your help so they can provide extravagant customer service and experiences to your clients, so they can productively work internally as a team, and so they can help the property owners create homes that will attract your «A+ tenants». Your homes need to be maintained with care over cost so that you can lure in tenants that will show the same courtesy and respect of the home while they live there, creating a never-​ending circle of happy owners, and happy tenants.

I moved out, I recieved my detailed letter as to why my deposit would not be returned… almost every item listed on the deposit was the exact items I was told would be fixed after I moved in. Including but not limited to the strong smell of urine in the carpet, broken blind in one room, holes in the wall, loose kitchen faucet, paint on the walls, shotty patch of large holes on the walls, missing light bulbs, and much more. Every one of these items were on the initial walk through and I was told they would be fixed. Needless to say after 8 months and a minimum of 5 requests of trying to get them to fix the items listed above nothing got fixed. Literally, NOTHING. Now they want to keep my deposit? I have been in contact with an attorney and am going to sue them. I explained to my attorney about all the other complaints on here and he said I should leave a note here about a potential class action lawsuit. If you are interested in this please leave your name and number on one of my posts and I will forward it to the attorney. This will not cost anything up front and he will take a %age of the final outcome. Please try to find and have all documentation available.

This place is a joke very unprofessional an no communication between staff one person tells u one thing an someone else will tell you something totally different. They need new professional management and staff members. Jessica is the only one that keeps a smile on her face and takes time to help us she is a very nice girl the others can all be replaced.

Would give zero stars if possible. These people are extremely difficult to work with, never answer their phone, never call back (that is if you’re lucky enough to get them when their voicemail is not full)… They make it extremely difficult to view places. If you are a property owner looking for QUALIFIED, MOTIVATED renters do NOT use Starr. They will turn qualified renters away from your home with their horrible attitudes, lack of communication, and lack of willingness to answer the most simple questions (in the off chance you actually do get one of them to answer their phones). Seriously my fiancée and I called 36 times in one week and got our calls answered 2 times (where they were disrespectful and unable to answer simple questions like, «is there a washer and or dryer in the unit»). DO NOT rent your home with this company if you have any interest in getting it rented to qualified people who will care for it. Also, if it was this hard to contact them in order to GIVE THEM MONEY, how hard will it be to contact them if something is actually going wrong in your home? Give this company a HUGE pass.

Cool

Haha I definitely needed to do an update. We lived at this place for a little over a year before we moved out. I spent 3 entire days deep cleaning everything and making it absolutely spotless for the post inspection. I told them I wanted to be present for the walk through because I never did a walk through in the beginning with them and I wanted to make sure they knew what was caused by me and what was caused by previous tenants, etc. (I had a HUGE list that I had turned into the management when we moved in). Well I get a call like the. day before our scheduled inspection and she says she’s already done the walk through. ARE YOU KIDDING ME. She says everything looks fine though and they’ll mail my deposit. Okay fine… We get our deposit and they took half of it for various repairs and cleaning. HECK FREAKING NO. I wrote them a kind letter letting them know I have photos of everything and that all the charges and things they’ve done are against the California’s Renters rights, with the codes cited. They ended up mailing me back the full deposit with no further comments. I will NEVER rent from them again.

I must say my husband and I are quite disappointed with Starr Property Management! They are adequately organized, but the house we rented was not properly cleaned and they even gave us the wrong house key and never apologized. There are many little broken or dirty things in the house that I would think would be fixed before new tenants move in. But they said no.

Diane and her team were wonderful in helping my husband and I relocate quickly. They worked with us under an intense deadline and they saved the day! I was extremely pleased and would highly recommend them to anyone. They did a great job in communicating with us on where we were in the process and in setting expectations. Thanks Diane!

I’ll never rent through this company again.
Let’s start it off with as soon as I put my notice in, the house was available on zillow for rent — stating it wouldn’t be available until June. As a result I had people coming over and ringin the door bell and bothering me while I was in the drive way — ANNOYING and no respect from STARR to make a comment not to disturb the current tenants. Eva called my property manager stating this via a voicemail and she calls back (which I missed called) and says in voicemail «how can I help» — good job… Don’t acknowledge anything you yahoos.
After we moved out and I spent an entire week cleaning this house out so that I could get all $ 1700 of my deposit back. Got my deposit check back and they jacked $ 507.44 from me! THIEVES. Here is the break down
1.Unpaid rent: $ 160 — Ill cop to this one as I didn’t follow the 30 day rule to a «T». It was February 2^nd and I put move out for end of month February 28^th — should have select March 2^nd … Hell I didn’t even turn in keys till March 2^nd — no leeway whatsoever– whatever I could have avoided that one, Sneaky SOBs
2. Wendi’s $ 100 — no idea what this is
3. CCC $ 145 — again no idea what this is
4. Replace hood range filter and AC filter $ 34 — ok well there was an extra AC filter in one of the bedroom closest. Guess they don’t inspect the house worth a damn
5. Replace light bulbs $ 18 — there wasn’t a single light bulb out when I left the property — now they are jus making stuff up.
6. Labor $ 50 — bogus. They should be paying me for all the work I did cleaning all the base boards and wiping down all the dirt around the doors etc etc. They didn’t have to lift a finger in my opinion.
We even paid to have the carpet cleaned in the main room and main hall way
I’ll never rent through this company again and I suggest you don’t either if you are the type of person who puts in work to recover as much of your deposit as possible. Unfortunately I wasn’t smart enough to take before and after pics to use against them and their sneaky ways.
This was at 2425 Pine Brook in Stockton.

Professionally unprofessional. They absolutely don’t give a *smurf* about their tenants.
During the walkthrough (July 2012) I made comments on repairs… I was told to put in a request once I moved in. … The linoleum was cut away from the walls! Why would I move in and THEN request it be fixed?.. But, I shrugged it off. MASSIVE hole in the fence, again, told to request a repair. Even though I have a small dog and was paying a large pet deposit… they didn’t care. Garbage in the yard. Service request. Fence falling over, service request. Don’t forget! They will email you with the sub-contactor’s information but YOU have to call to schedule the fix. NEVER assume that they will contact you to schedule the repair.
Don’t ever expect them to do anything above the absolute minimum required by law, even then it’s sketchy. They don’t care about you, regardless of how dependable your payments are. I truly hope they go out of business soon. They are just a small legal terminology away from slum-​lord status. Run, not walk, run away. Any places in Lodi for rent? I’m looking… –_–

Only got one star cuz no star’s was an option. If you can avoid this company do so. The reasons are as follow. They show other people a house your interested in at the same time. I found this to be very rude. They close at 5 & don’t show on weekend’s. Most people work until 5 & have weekends off so when do u have time to find a place. Finally, they ran my credit and kept my money after I had asked then to wait until the morning. I showed up at 9 when they opened and said they ran the report but could not give me any written paPer work. Go to century 21 off of march lane if you are looking for a place. They respect you there.

RENTERS BEWARE!!! This company does not deserve your business — look elsewhere.
If you are thinking of renting from them and you see anything wrong with the place (or think there is a chance that repairs might be needed during your lease) DO NOT put in the application — even if they promise you they will make repairs — they won’t. If you should need maintenance expect to wait at least a week before you get any response — and you will wait at least a week beyond that to get it fixed (if they even choose to fix it).
Prior to applying for our apartment, we walked through and made a list of basic repairs (fixing holes in walls, missing screens, replacing lights that didn’t work) — our contact at Starr confirmed that the repairs would be made before we moved in. With this promise made in writing, we submitted our application. We asked to see the apartment before signing the final lease but were told that we were not permitted to view the apartment until after we signed and put down our deposit… after signing and arriving at our new apartment… we discover that none of the repairs were made.
Upset, we immediately drove back to Starr to find out what was going on. In a very rehearsed tone the woman behind the glass barricade told us that the repairs we had requested did not make the apartment uninhabitable and that they had decided not to make the fixes.
I pointed out the notes I had written on the application saying that we needed repairs made, I showed her the email she had sent saying the repairs would be made, I even pointed out her own notes where she listed the repairs that needed to be made… all she said OVER and OVER and OVER were the words «those things don’t prevent you from moving in.» «The apartment is not uninhabitable.»
At that point they had our deposit and our 1 year rental agreement — we were stuck. So we are living in an apartment without screens, with holes in the walls and lights that don’t work. To get any maintenance done requires us to call and call and call and email and email and email. We’ve had problems with our dishwasher (took 2 weeks of calling and emailing before we had a repair person even look at it — we finally gave up and we just don’t use it now) and last week we discovered our toilet is leaking water… still no repairs to that — we just have a giant cup under our toilet filling up with water every day.
We’re stuck with this company for a while. If you can, stay far far away from Starr Property Management. It isn’t worth it.

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
CONGRATULATIONS to Starr Property Management for being the most unprofessional and rude property management company that I have ever dealt with.
From beginning to end, Starr property dealt with all matters unprofessionally, slowly and rudely.
We were renting a property and when we decided that we wanted to take the property that is being offered for rent we scheduled a walk through day. During this day we met with the RUDEST woman that I have ever met. She told us during the walk thorough «feel free and check for any issues that you may see so that it could be marked down» I then proceeded to open that door to the garage and the handle came of and this woman said rudely «Do not touch any thing and let me do my job, Damn.» Interesting… She just told me to walk around and look for things that are wrong.
Two weeks after the walk though is when we signed the contract for the property. We are then surprised to find out that they started charging rent from the day we walked through the house, but we had no access to the house as they withheld the keys. How are you going to charge us rent for a house that we did not have access to for two weeks? Total Garbage, and to top things off when we got the keys to the house we could not even move in for the next two days because the carpets were still soaked from the cleaning. What, did they hire someone who just poured water on the carpets?
So, now you are living in your rental and something goes wrong. Good luck trying to get it fixed promptly. Starr insists that you fill out a maintenance form at their office and once that Maintenance for has been filled out then it would take them a few weeks to process it. They could care less if something is wrong, so long as they are getting paid.
All goes adequate until they want us to move of claiming the property that we were renting was in «escrow». When the truth was that the property was not in escrow. Later they also issued 30 day notice to vacate the property when we should be receiving 60 days to vacate due to the fact that the property was over 3,000 sqft.
Overall, Starr Property Management is a very unprofessional and they violate a lot of rules and the think that they can get away with it. If i included all of the issues that I had with Starr including how much of the deposit they returned this review would go on and on and on.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

Extremely rude starting at the top with Diane Starr.
Most service requests never get answered. When calling them they rarely take your call, if they call you back it’s way late, and then they are extremely rude. Most importantly they will Rob you on your deposit, claiming many illegal deductions. Take many pictures when you move in, print out all service requests, you will need them because they don’t return deposits. Even if you’re place is immaculate when you move out, they will lie and over charge you. Make sure you know the laws because they will abuse their privileges and illegally charge you for non chargeable damages. Just stay away. There are many other options out there.

Horrible !
Horrible company to use for property management.
We used Starr for a year and we were asked to fix things almost every month.
We then talked to the tenant personally and tenant didn’t even ask to have things fixed.
I can’t believe this management company makes the money by doing such thing.
I would not recommend anyone to use this company.