The Home Depot

We have been a customer of this store for many years, simply out of convenience. Due to amazing customer service that we received last week, we became a customer out of loyalty! We will always choose to shop this store for any home improvement needs in the future — the manager is the best and the customer service department is full of the most kind and smart employees in the valley.

My parents entered Stockton’s Home Depot and immediately placed a carpet order with a lovely salesperson, who took their order and assured them that their carpet would arrive in 7 days. With their new home purchase, you can imagine how excited my parents left Home Depot knowing that their carpet would soon arrive, the painters were called, and the movers all set up.
It has been two weeks going on three, and Home Depot has confirmed a delivery date at the end of June…(five weeks out). You can imagine what a signed contract with a wonderful salesperson now means… to a couple who just made a purchase, where there was no furniture (easy for the installation) involved, and now everyone is to be delayed.
I am sure that this is not how Home Depot wishes to be represented.. Home Depot’s reputation really took a turn with not only my parents, but by many working and/​or providing services (electricians, contractors, painters, realtors, bankers, plumbers, etc) and those who live in their community.

I go here because I have to go with the hubby for a ride. I do not like the fact that every time I am there I am harassed by a salesperson or bum. The management need to do something about this. If I wanted Direct T.V. or Solar Panels I would call these idiots. It gets on my nerves that I have to avoid all of these beggars at the hardware store that I really don’t want to be in anyway. If they want to make the store better for women customers they should have a huge clearance section and no bum or beggar aloud policy. Hate it.

SELF CHECK-OUT…I don’t want ANY help at self check-​out, thank you. Now the employee is almost insisting on ringing up my purchase for me. Very annoying. I use self check-​out on purpose. IF I WANTED TO BE RUNG UP, I’D GO THROUGH THE REGULAR LINE. …Oh yeah, and those vendor salepeople for solar and whatnot. LEAVE ME ALONE!

The Home Depot on Feather River is understaffed and a call to them will be met with terminal hold. I stupidly used this store to arrange for a tile project for my bathrooms. The order was improperly entered into their computer system. That took two physical visits to straighten-​out and I was offered free delivery. That did occur and now I can’t schedule the project. Mind you this began over a month ago. Now when I call literally no one answers the phone. Went in last night again and the one associate who could help me was too busy, again. I will try again as they have my money and do not really have a choice. Now I wish I just found a reputable tiler last month.

I want to thank the Home Depot delivery driver who left our brand new stove sitting on the porch, something i asked the driver Not to do when he called and i said we are not home. So now we have a stove sitting on the porch with no way of getting in the house thanks Home Depot for your great service.

They don’t have staff to help! If you have a hour or two to spare to wait for costumer service then Home Depot is the place to go. Every time I go I feel like it was the worse mistake and go away leaving exhausted. Save yourself and just go to Lowes.

The customer service really fell off here asked for help, was sent to wait in aisle for 15 minutes. went back to notify the associate she told me she went but I wasn’t there when I know was. Just walked away and went to check out and what do you know I get another rude lady helping me. She says is that all you got and scans my items and just toss them in bag. Then I pay with my new debit card and I swipe on accident and she start yelling no it has a chip you need to stick it in the bottom of atm machine so I do and I was going to pull it out and again screams DON’T PULL IT OUT UNTIL I SAY. THIS PLACE IS A JOKE.

I needed a security door installed to reclaim some security and peace of mind after a recent break-​in at my mother’s house. I went to Home Depot at I-​5 and March Lane and Mary Barcroft was quick to help me. she showed me the different doors, patiently explained the differences and the procedure to have them installed by a Home Depot Contractor. I ordered a door and after some rethinking the next day, I decided to change to order. Mary was very helpful in accommodating our changes and expediting the door installation. After a few days, the door was expertly installed and my mom has regained some peace of mind. The price for the door and labor were very reasonable. Thanks so much for your patience and help Mary.

Delivery suck here. They were supposed to drop off my dishwasher between 1−5pm.
BUT THEY DIDN’T!
Called Home Depot and they left a message for delivery to call me back. BUT THEY DIDN’T.
I called Home Depot delivery center and they could not even track the delivery truck down… they said it was on its way (regardless what time).
WHAT A SHAME! THESE ARE INCOMPETENT FOLKS.
PEOPLE: Love yourselves and go to LOWES instead.

If I could give zero stars I would. Home Depot’s tile measuring service isn’t just a rip-​off, it’s flat out thievery. First, the in-​store salesman, Greg, tells us he can get someone out to measure the very next day and when no one calls and we call Greg he says he made a mistake with the day because they don’t measure on Sundays. So we wait until Monday and now have to arrange to leave work once we get the call. I call the store to make sure the measure guy will be calling my cell as we instructed Greg to show on the paperwork and am assured that will happen. It didn’t but luckily I went home for lunch and he showed up. He measured and left without asking me a single question like did I want quarter round or baseboards, did I want a silver metal transition piece (really? Ugh) both of which he included in my bid. We get a call the next day, again not to my cell even though I asked the measure guy to make sure to call that number. The bid list goes on and on, additional install charges for non standard size, additional install charges for staggered layout — we’re talking about straight wood looking 6×24 tiles, nothing fancy. By the time they’re done we’re paying over $ 11 for installation. But that’s not the worst part — they’re charging us for 72 sq ft for the installation and not the 52 sq ft that will actually be installed based on the amount of tile they insist we buy. That’s an additional 20 sq ft, a 38.5% add on, not the standard 10 to 20%. I could go on and talk about how the store was no help and basically took an us vs them theme even though they sell the service and they took our $ 50, but it would take too long. Just heed my warning and NEVER use their measuring service and NEVER use Greg as your salesman because he will not help, you. All he’s interested in is his sales.

i’ve never had a problem here. i wouldn’t say people are friendly, but they generally know where stuff is and they will take you to it.

Store assoicats are nice but clueless, the home depote moble site is the most frustrating app ever. It constantly refreshes every 3 sec. I am unable to look at their products through my phone. That would be a big red flag for me as a bussniess owner guess its not a big deal costumers are unable to look at their products through the most convient resourse people have, their phones.

I need it to talk to customer services and they made wait for 35 minutes. A manager name Alex came to assist me but she was very rued, please save your time and don’t talk to her.

Came here to purchase some door knobs handles. Brian and Eddy were both knowledgable and extremely helpful. They spent nearly an hour with me trying to find exactly what i needed. Great customer service!

Of the two Home Depot’s in Stockton this is the best hands down.
Being a contractor coming here 3 – 4 times a week I deal mostly with the Pro Desk sales people. They have great customer service skills and are very knowledgable about the products that they sell.
I’ve been coming here since the store opened and have always had great experiences with the sales people in all departments not just at the Pro Desk.
If you want to save a little money sign up for a Pro Rewards card and save up to 3% each time you shop.
Very impressed with the sales staff and quality of their product.

Poor customer service strikes again. I’ve tried to get in the phone with the flooring department all day. Someone picks up in a different department and I explain that I’ve been on hold then they put me back on hold and never pick up

Here with my brothers to by supplies to make window screens for the house. Since I sprained my ankle it was hard to keep up with them in crutches. One of the workers followed me with one of the motorized carts offering it to me. I declined but was touched by the customer service. I made my way to the side walk café outside and ordered a strawberry banana smoothie. It was awesome and the guy working was really friendly. Will definitely shop here again.

I purchase somewhere in the neighborhood of $ 10 – 20 thousand dollars of material a year from Home Depot as a contractor with rarely returning anything. Today at Store #1022 I tried to return a $ 50 unopened tool and was turn down by some smart ass punk kid working the return desk because I didn’t have my receipt, thing is the gentleman in front of me didn’t either for his Simpson Strong Ties but the punk kid gave him his money back. If Home Depot doesn’t want my business they could a just said so. Funny thing is I didn’t make a special trip to return a $ 50 item, I was there to look at special order front door at about $ 5000.00
I was so pissed I didn’t even get the Punks name but I was there on 3÷16÷2013 at10am. if any of you Home Depot executives wan’t to know which employee cost you a costumer, because I won’t be returning.

Norman in the appliance department was fantastic. I had alot of questions and he was very knowledgable. He also went online and printed out specs for items he didn’t have in store, as well as gave me a website that compares model numbers by zip code to show you who has the lowest price in your area.
To top in off, Norman really seems to love what he does, something I haven’t come across for awhile.
I highly recommend him if you are appliance hunting.