VIP PetCare

Last year I would have given VIP Pet at any mobile location a 5 star rating. Not today. I gave them one star because not all of their associates were as rude, insulting, disrespectful and patronizing as the vet.
Backgrounder: we bought a house with a large, fenced yard so that our hunting dog could have the freedom to run and explore to his heart’s content because walks were never enough for our registered field dog. So he usually runs around our property without a collar which we only use when we take him out.
Today, we couldn’t find his collar in our hurry to make it to Discount Pet on Hammer Lane for his heart worm test before VIP Pet closed for the week, so we used what was in sight: a one-​piece leash with a loop at the end aka a choke collar just so we could make it on time.
Although she knew absolutely nothing about us and our dog, the vet immediately started criticizing us for using such a collar, saying it was «unacceptable» in a very patronizing tone, going on and on, asking if we wanted such a collar around our necks, and even having the temerity to tell my husband he didn’t know how to train our dog who is an 8-​year-​old veteran of multiple, always successful and safe hunting trips that would be impossible without careful training.
Despite knowing nothing about our dog’s temperament, our relationship with him (he’s our baby), or our background as loving dog humans for over 30 years, she was disrespectful, obnoxious and highly presumptuous, putting us off ever using VIP Pet Services again. Through the years, we’ve spent hundreds of dollars at VIP Pet. I liked the convenience and their staff until today. You can be sure that after this bad experience, I’ll be looking for a good neighborhood vet who knows how to treat humans, as well as dogs, humanely and respectfully.