Robbins Health Alliance

I just called to try and make an appointment and hopefully become a new patient. I asked a simple question to see if they take my insurance, and whoever answered, after immediately placing me on a rather long hold, asked me which one of the two types I have repeating a few times, «because there’s a difference.» When I told her which one she said no curtly and again said there’s a difference. Each time she said it was a bit condescending and with an attitude. I was going to make an appointment with then anyway, but now I’m not because I don’t want to go somewhere that there front desk speaks in such a way to a new potential client. Please take a moment to speak with your employees about customer service.