Shiny Windows

This has been the worst experience I’ve ever had with any service provider. Please don’t contact them as you will not get any response from them when you have an issue. My scenario sounds unbelievable but true. I called Shiny Windows based on a flyer I received to have my windows cleaned, I scheduled the service but then cancelled based on other reviews I have seen on this non-​reputable company. They showed up at my house anyway when I was not home and proceeded to remove my screens to clean my windows from the outside, doing damage to over 20 screens. Once I realized the damage, I asked them to leave immediately and my husband contacted the company. A woman pretended to be the receptionist (who is actually the owner), Julie and told us she would have the manager call us back to come by for the damage. She lied to him on several accounts and even went as far to tell him some fictitious story about me letting in the workers, removing the screens from the inside and letting them work up until the last window. I then called back and told her this was completely false but was reassured by her that they would be back in touch with us to come out to look at the damage. We have called several times with no response but voicemail asking them to assess and rectify the damage. Do yourself a favor and throw away the flyer you receive for this company, it’s been nothing but a headache for us.