Agility Orthopedics

Ankle sprain (major). Conservative treatment w PT. Didn’t heal. Switched doctors at Agility to Dr Andersen and he made more comprehensive diagnosis. Definitely knows his stuff and I wish I had switched to him sooner. He performed my ankle arthroscopy 9 months after the initial injury. I returned to him for a shoulder injury. I trust him. He has great ‘bedside manner’ and has seen all types of injuries. He is confident without being arrogant or aggressive with treatment. Highly recommend Dr Andersen! 5 stars for Dr Andersen but 4 stars for Agility overall because the first doctor was not as good. I felt like my pain went on too long before being recommended to Dr Andersen.

I cannot comment on the care, because I wound up cancelling the appointment I had. My review is strictly based on my experience trying to get an appointment. I called on a Tuesday because my daughter had been in serious pain for a week, without relief from home care, and her pediatrician referred her for an orthopedic consult. The soonest they could give me an appointment was Friday. When my daughter called me from school an hour later, in tears, I called back and left a message (they never actually answer the phone) asking if there was any way they could get her in sooner, given her intense pain. Nobody ever called me back. I tried using the email address they claimed was monitored to cancel the appointment, as the pediatrician recommended another office (who was able to get her in that day). I then got a robocall late at night, confirming the appointment I thought I cancelled. I called a little while ago, and someone hung up on me. When I called back, I got voicemail. The doctors may be great, but their office staff/​procedures sure need help.

First time patient, but first impression is positive and I am happy to have been referred here.

Really enjoy Sake To Me Sushi! We have gone twice and both times excellent. Fish nice and fresh, with no overkill on the rice. The staff are very nice and friendly. I look forward to going again soon!

If you’re an athlete this is the place to go. These people really know what they’re doing. I went here for a torn MCL a month ago. They x-​rayed my knee as soon as I got there. Dr. Zahner is as professional as they come, very straight forward and helpful. Would’ve been a very long road to recovery had I not found this place.

When breaking my arm back in December 2012, I had to have surgery putting plates and pins in my arm. The surgery was successful. followed by physical therapy with Christy Wright – she was excellent. I was treated very well and every one there was very professional. I would definitely recommend them.

Just like most orthos, this place is a giant scam. Was scene for an re-​agrivated hip injury. Went in with pain around a 4, left pain around an 8. I was seen by a dismissive P.A. who made my hip feel infinitely worse. Keep pressuring me to return for more appointments and cortisone injections. (Gotta collect those co-​pays!) This place is allegedly better than Excel in Woburn (from which I have heard horror stories) but it can’t be that much better. I am a co-​pay lighter, I feel duped, and I am much worse for wear. If you find an ortho that treats pain, doesn’t dismiss symptoms and doesn’t function like a time-​share sales seminar then hold onto it for dear life. Until the, take my advice: AVOID THIS PLACE.

This place has recently changed their name to «Agility Orthopedics», which is the name that it used when I first started seeing them. I read the review of the woman that gave them a bad rating, and feel very sorry that she had to go through that. I also feel compelled to share my wonderful experience with this facility to help balance the scale. I had an awful experience with Excel Orthopedics for 3 years before I decided to give a different Orthopedic facility a chance.
I will sum up my previous experience with Excel, by simply saying that the surgeon oveer there was very good and accurate about my injury. He told me I had a torn labrum in my hip, and would likely require surgery, but wanted me to try Physical Therapy first. After 8 sessions of PT with2 different therapists, who couldn’t agree about my treatment, the lead therapist insisted I did not have any injury at all in my hip… my problem was in the way that I ran, and recommended I continue PT 2x a week for 2 more months. That would be a nice revenue enhancer for the company, leaving me and my insurance company to foot the bill. I endured severe pain for 3 years before leaving and trying Agility Orthopedics.
The first doctor that examined me set me up with an MRI right away, which showed that I did have a torn labrum. They set me up immediately with a surgeon, Doctor Andersen. He was wonderful. He genuinely cared very much about making my injury better. He is a runner, like I am, and knew first-​hand what it is like to want to get back out there. He set a surgery date that was convenient for me. My recovery was quick, and i started seeing the therapists at their office only after it was deemed that I needed to, and was discontinued when it was no longer needed. This compnay cares about their patients first, unlike Excel who care about money first.

If I could give this place ZERO stars, I would. Steer clear of this place if you are looking for an orthopedic surgeon. Last Tuesday, I fell and seriously hurt my elbow. I was seen at a local ER and they gave me a list of area orthopedic doctors for a follow-​up visit. I chose Orthopedic Surgery Inc because they had 5 doctors on the list, which I figured would increase my chances of being seen right away. I was able to see them the following day. They set me up with an appointment to see Dr. Byrne. 68 year old Dr. Byrne. Dr. Byrne whose hands shook so badly, I was terrified to picture him with a scalpel in his hand — I honestly pray that he is no longer a practicing surgeon, I would hesitate to get into a car with this guy driving, let alone let him operate on me. Anyway, he came into the exam room, looked at my elbow and said «it’s too swollen to tell anything, see me in a week.» Then he walked out. I made a follow-​up appointment for the next Wednesday. I left there feeling as though I had been robbed of a $ 50 copay. But I was willing to let it all slide, I just really wanted someone to help me with my injury. I woke up this morning, Monday, with an intense burning in my elbow and some numbness in my fingers. It scared me, so I called the office in tears, and the incredibly rude woman who answered the phone cut me off before I was even done telling her the reason for my call. She dumped me into someone’s voice mail and since I felt it was an emergency I pressed «0» to get back to the oh-​so-​helpful operator. She answered and I told her I didn’t want to leave a message, I needed to speak to someone. She then dumped me into someone else’s voicemail. I left them a message letting them know the extreme nature of my situation and asked for a return call to schedule an appointment for today. That was at 830am and it’s now 4pm and I’m still waiting. In the mean time, I have gone and seen a different doctor who is WONDERFUL and will be the subject of another review shortly!
I can’t say it in strong enough words — STAY AWAY FROM ORTHOPEDIC SURGERY, INC! They do NOT care that you are in pain. They are interested in getting people in and out and if they happen to help along the way, so be it.